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Hilton East Midlands Airport
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Reviews (1,809)
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All reviewspark and flydeluxe roomeast midlands airportsat navalton towersholiday extrasleisure facilitiesfamily roomdays parkingwake up callpool and gymcar parkingreception stafflittle priceycourse mealone night stayexcellent hotel
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1,056 - 1,061 of 1,809 reviews
Reviewed 26 August 2014

Stayed here on 24th July prior to an early flight on 25th July. The hotel was superb with a lovely bar area where we had a great meal. On arrival we were advised that the lifts were out of action and so were given an upgraded room so as not to have to climb the stairs. Very considerate. We requested an early wake-up call and at 4.30 am there were several members of staff on hand to help us and to make sure we got into taxis to take us into the airport. Definitely worth the money and we were able to leave our car until we returned on 27th. On our return the driver dropped us off right by our car. Would highly recommend this hotel.

Room Tip: As we only had an overnight stay the room we were given was more than adequate for us.
  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
Thank Linda T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
managerEMA, Front Office Manager at Hilton East Midlands Airport, responded to this reviewResponded 2 September 2014

Dear Guest,

Thank you for posting this super review on TA and for giving us a a 5 star rating; this is sincerely appreciated.

I can also confirm that the hotel has received approval for 2 brand new lifts that are being installed in a phased manner.

Look forward to welcoming you back again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2014

Hotel was nice and staff were really nice and helpful. Unfortunately our room had been allocated to someone else so we were given different room.This was set up as a family room for just 2 of us - it had a double bed, a single travel bed and a settee double bed. Did mean we had lots of towels :-) This was very cramped and was a struggle to get out of bed but as was only for one night we didn't bother complaining. Apart from that room was great with plenty of tea and coffee supplies in the room. On entrance to the hotel has a board with parking costs which were very high. However it is only a £5 for the night if you stay there. Would definitely use this hotel again

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank Pinkun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
managerEMA, Front Office Manager at Hilton East Midlands Airport, responded to this reviewResponded 2 September 2014

Dear Guest,

Thank you for giving us your feedback on TA; all comments are sincerely appreciated and are used to pick up on the things that make a difference to the quality of our guests experience.

Thanks for recommending us and we certainly look forward to welcoming you back again.

kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2014

I've stayed at this hotel 4 times in 8 months in 2013-2014. The hotel is convenient for East Midlands Airport - and the western side of Loughborough which is was suited my requirements. Rooms are very standard - decor is slightly dated, however the staff do tend to be efficient and helpful. The breakfast is fairly standard and they "insist" on offering you orange juice when you sit down - I initially thought there was going to be a hefty extra charge for this, as some hotels use this trick as a moneyspinner, but no... Dinner is quite good, though choices can be limited, though there is little choice in the immediate area.

What is very irksome, as other reviewers have pointed out is the in-room charge for internet access and the onsite car parking charge - there is no other place to even remotely park near this hotel. The gym is ok... The so-called "business services" are sorely lacking... I tried printing a boarding pass and gave up after 30mins as the printer settings on every computer were wrong - and there was no one to help out.

Hotel is ok for over-night stays but not much more. Prices on rooms can also be highly variable, so book well in advance.

Room Tip: Avoid rooms facing the M1....
  • Stayed: February 2014, travelled on business
    • Value
    • Location
    • Service
Thank Allovertheplace2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
managerEMA, Front Office Manager at Hilton East Midlands Airport, responded to this reviewResponded 2 September 2014

Dear Guest,

Thank you for giving us your feedback; this is sincerely appreciated as it helps us understand better the needs of our guests to ensure that we are providing outstanding service.

Based on your feedback we have reviewed the connectivity center and made adjustments to settings and can confirm that the state of the art computers located there have free internet and printing facilities. Additionally WiFi is free in the lobby public areas and free in the bedrooms for Gold and Diamond Hilton HHonors members.

Our car parking charges for guests are discounted at the front desk at the time of check out; the displayed tariff is for non residents guests.

I do hope that we will get to welcome you back again to our hotel.

kind regards

Report response as inappropriate
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Reviewed 25 August 2014 via mobile

First impressions very nice! However I was accompanied by disabled family members and the lift was found not working, this caused major problems as we had to move rooms late at night to get to bed. The food was very over priced and my husband developed food poisoning on the night following pork dinner although I have no proof it is highly likely. My husband has never been so ill. He has only just recovered. The staff however where very good and and couldn't do enough!

Stayed: August 2014
1  Thank Clairelukeforever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2014 via mobile

Stayed for one night with work.

Check in smooth. Ground floor room which was a good size. Can hear next door and voices in the corridor - like most hotels.

Internet in room v.pricey

I went late to breakfast and they were accommodating.

All staff were friendly and knew their job.

£10 taxi to/from East Midlands Airport.

I would stay again.

Stayed: August 2014, travelled on business
Thank Pompey103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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