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“What a Pleasant Surprise!”

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Radisson Blu Hotel, East Midlands Airport
Certificate of Excellence
Calgary, Canada
Level 6 Contributor
70 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“What a Pleasant Surprise!”
Reviewed 30 August 2013

We travelled from Canada to Derby to link up with our family and stayed 2 nights at this hotel on our way to Ibiza. What a great place! I have stayed in many Derby hotels and this is the best by far. Modern clean contemporary decor and facilities, very helpful delightfully friendly staff. We had a Junior Suite which was perfect for us. Quiet room with everything you need. The lobby and lounge area is spacious and bright and the Bar is right there in the middle. Breakfast was served in a dining area but because they were not too busy they did not put out buffet they took personal orders from each guest patiently bringing out great British breakfast hot and tasty cooked to order. we were concerned about the extra luggage on our Ryanair trip to Ibiza but the reception manager allowed us to store a bag free of charge to collect on our way back through. I cant praise this hotel enough, we will make this our regular whether using the airport or visiting family in Derby. Thanks!

Room Tip: Junior Suites on the Exec floor are best.
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  • Stayed August 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Marie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KordulaS_13, Manager at Radisson Blu Hotel, East Midlands Airport, responded to this review, 1 September 2013
Dear Marie C,
We are very pleased with your positive feedback about your stay.
Yes we are proud of our hotel design and to have the right Team Member to deliver Radisson Blu Standard.
We are looking forward to see you again when you are in the East Midlands.

Kind regards
Kordula Schloesser - Operations Manager
kordula.schloesser@radissonblu.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (265)
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English first
Leicester, United Kingdom
Level 3 Contributor
23 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 29 August 2013

We booked this hotel through Groupon for a one night stay including breakfast. We were not expecting a great deal as it is really a stop over place for people going on holiday. From the moment we arrived on the Saturday to leaving on the Sunday, the service and attention by the staff was fantastic. It was a lovely hotel - our room was standard so really expected it to be quite small but cosy. Not at all - I dread to think what the President suite looked like - ours was huge with a bigger than King Size bed. We looked out the window and in front was a Car Park then Hay Bails then the EM Airport Runway. We thought at first, interesting view but not great. The hotel was so well insulated and triple glazed that we couldn't even hear the flags outside our window flapping. When we lay on the bed all you could see was the hay bales and the runway and we watched the planes coming in to land and take off - more interesting than it sounds. We booked a meal for the evening in their restaurant - we couldn't have been happier - the food was superb and the service excellent. When we went back up that evening it had become dark and the sight we saw when we looked out of the window was amazing. The runway lights looked like gems and diamonds - we wouldn't have had a better view if we'd booked a room with a sea view. The room was so comfy with a massive flat screen TV and fridge and safe all included. We had a well earned break and thoroughly enjoyed it. Can highly recommend this place if you really want a bit of peace and quiet whether going on holiday or not.

Room Tip: Try and get a room with a view of the runway - amazing at night - but you can't hear a thing!
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank drinkinglunalady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KordulaS_13, Manager at Radisson Blu Hotel, East Midlands Airport, responded to this review, 1 September 2013
Dear drinkinglunalady,
Thank you so much for your recommendation and your detailed description about your experience with our service. We are pleased that our Team Members made you stay enjoyable.
We are looking forward to welcome you again.

Kind regards
Kordula Schloesser - Operations Manager
kordula.schloesser@radissonblu.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worksop, United Kingdom
Level 2 Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 August 2013

What a lovely hotel!! From the moment we walked in, we felt welcome. The staff were very helpful and friendly. The hotel accommodation was fantastic, very modern and I'd say more than a 4 star. We had use of the leisure/pool facilities which the children really enjoyed - a good start to the holiday.
We parked our car there for the duration of our holiday, they have a shuttle service to take you and pick you up from the airport which is a fantastic service.
I would and already have recommended this hotel to our family and friends.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Perky505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KordulaS_13, Manager at Radisson Blu Hotel, East Midlands Airport, responded to this review, 1 September 2013
Dear Perky505,
We are pleased to read your comments about you experience with us. It is a pleasure that our Yes I Can philosophy is acknowledge by customers like you.
Hopefully we see us again.

Kind regards
Kordula Schloesser - Operations Manager
kordula.schloesser@radissonblu.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derby, United Kingdom
Level 3 Contributor
14 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 27 August 2013

I had a nights stay in the Radisson Blu East Midlands Airport before I flew out to Majorca. I found the hotel lovely, the room was fantastic, very clean and comfortable. The location is brilliant. On arrival we was greeted by a youngish lad at the check in desk. He asked for the paper work, flight times etc then asked if we would like an early morning call at 4am. We said "yes please" The call never came, luckily my son had set his alarm on his new IPAD to try it out. Luckily for us it worked and we got up just after 4. I dread to think what would have happened if we hadnt set our alarm to try it out!!! Not very good really. I must add that the Mini bus drivers were absolutely fantastic, very helpful and very friendly.

Room Tip: We had a room round the side of the hotel, we never heard a sound all the while we was there, even t...
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  • Stayed August 2013, travelled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mandy R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KordulaS_13, Manager at Radisson Blu Hotel, East Midlands Airport, responded to this review, 4 September 2013
Dear Mandy R,
Thank you very much for your honest comments. Please accept my sincere apologies for not receiving your wake up call. I am glad everything went well for you.
Hopefully it did not spoil your whole experience at the Radisson Blu and we can welcome you back.

Kind regards
Kordula Schloesser - Operations Manager
kordula.schloesser@radissonblu.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malvern, United Kingdom
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 25 August 2013

We stayed at the hotel as we had an early morning flight and will definately do this again. The hotel and room were very comfortable, the gym and pool were great, transfers to the airport were punctual and efficient and only took 5 minutes, with 8 days carparking all for £99. What a bargain !!!!!

  • Stayed May 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Fleurmia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KordulaS_13, Manager at Radisson Blu Hotel, East Midlands Airport, responded to this review, 30 August 2013
Dear Fleurmia,
We pleased to read that your first experience at the Radisson Blu East Midland Airport was so positive and we look forward to welcoming you on your next visit.

Kind regards
Kordula Schloesser - Operations Manager
kordula.schloesser@radissonblu.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zell am See, Austria
Level 6 Contributor
102 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 23 August 2013

I reviewed this hotel 12 months ago and have just spent another night there.
The rooms are very clean, well designed and extremely comfortable. The beds/duvets/pillows are superb. I like the Radisson Blu brand and as their airport hotels go this is certainly one of the best ones.
The receptionist who checked me in on the afternoon of the 12th August was charming and helpful. The morning receptionist who checked me out was a little too casual and not professional enough - call me fussy but I don't like hotel staff who address me as "sweetheart ".
I would highly recommend this hotel.

Room Tip: 4th floor is quiet !
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  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank binky59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KordulaS_13, Manager at Radisson Blu Hotel, East Midlands Airport, responded to this review, 30 August 2013
Dear binky59,
Thank you very much for your honest comments about your recent stay.
Please accept my sincere apologies on behalf of the Front Desk Team. We will start immediately on re-train our Team on customer service skills. You are definitive right about how we communicate to our guests it was not appropriate in your situation.
Hopefully we can welcome you back.

Kind regards
Kordula Schloesser - Operations Manager
kordula.schloesser@radissonblu.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level 6 Contributor
167 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
Reviewed 22 August 2013

This is the first time I had flown from East Midlands and my first stay at the Radisson Blu. I chose the hotel because we always use the one at Stansted. In my opinion this hotel is better than the Stansted one, the rooms are modern and a really nice design, thought has gone into them rather than just dismissing them as one night only rooms with people who don't care about the decor. The rooms and bathroom were a really good size even with an extra bed for a child. There is an indoor pool at the hotel, a restaurant and bar. We had some drinks in the bar and the service was good. We had a park and fly package which was good value, the car stays in their car park so you don't have to leave your keys with them giving you peace of mind that your car won't be driven carelessly etc. The shuttle bus takes just a couple of mins and our driver was very cheerful! On the way back they arranged a taxi for us which was very convenient. It is a shame that my parents had to pay for this, it is included in a park and fly package but as they had a separate room they had to pay for the shuttle even though they were in our car. Anyway this is a minor point. I would choose this hotel immediately if I have to fly from East Midlands again.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gemma F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KordulaS_13, Manager at Radisson Blu Hotel, East Midlands Airport, responded to this review, 30 August 2013
Dear catnip33,
Thank you very much for your feedback. We are pleased you enjoyed the service at our bar.
It is correct the Park & Fly package includes the transfer for the room/guests booked the package and the source they used. We hope it did not spoil your whole experience at the Radisson Blu.
Please visit us again.

Kind regards
Kordula Schloesser - Operations Manager
kordula.schloesser@radissonblu.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Radisson Blu Hotel, East Midlands Airport

Property: Radisson Blu Hotel, East Midlands Airport
Address: Herald Way, Pegasus Business Park | East Midlands Airport, Castle Donington DE74 2TZ, England
Phone Number:
Region: United Kingdom > England > Derbyshire > Castle Donington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Castle Donington
#1 Business Hotel in Castle Donington
#1 Family Hotel in Castle Donington
#1 Romantic Hotel in Castle Donington
Price Range (Based on Average Rates): £
Hotel Class:4 star — Radisson Blu Hotel, East Midlands Airport 4*
Number of rooms: 218
Official Description (provided by the hotel):
2016 LUXURY AIRPORT HOTEL OF THE YEAR, AWARDED BY THE LUXURY TRAVEL GUIDE. Offering easy access to East Midlands Airport the new Radisson Blu Hotel is an excellent base for the discerning traveller. Stylish rooms and a first-class conference centre are offered alongside extensive dining options and excellent leisure facilities making it the preferred place to stay for business and leisure guests alike. Rooms: The hotel's 218 contemporary guest rooms are tastefully and stylishly designed with luxury and comfort in mind. With a selection of standard rooms, business class rooms and suites attention to detail is evident throughout. All rooms feature air conditioning, tea and coffee making facilities along with 38 inch flat screen televisions and free high speed internet access. Business class rooms and Suites feature extra amenities such as Nespresso(R) coffee machines and free movies. Dining: With an extensive brasserie style menu providing international cuisine choice will be paramount. Guests will be offered a variety of dishes and can choose to dine in the restaurant, lounge or bar. The Radisson Blu East Midlands Airport considers breakfast to be the most important meal of the day and offers a Super Breakfast concept which includes a large range of continental and English options to satisfy all tastes. Meetings & Events: Combining state of the art meeting facilities with an excellent convenient location for business travellers or local businesses the Radisson Blu East Midlands Airport is already a sought after conference venue. Ideal for hosting events ranging from international conferences to intimate banquets the hotel's 9 flexible meeting rooms can cater for 400 delegates in the largest suite. Services: Guests can enjoy the facilities of the onsite gym with all the latest high tech equipment. The swimming pool and spa area will provide relaxation after a hectic day. Free High speed internet access will be available throughout the hotel, outdoor parking, 24 hour room service and guest laundry service. Location: Offering prime location minutes from East Midlands Airport the Radisson Blu Hotel is in the heart of the East Midlands. The nearby M1 and M42 Motorways create easy access to local cities such as Derby, Nottingham and Leicester. ... more   less 
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Also Known As:
Radisson Blu Hotel, East Midlands Airport Hotel Castle Donington
Radisson Blu Hotel, East Midlands Airport Castle Donington, Derbyshire

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