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“Nice Food - But Let Down By the Service”

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The Priest House by the River
Certificate of Excellence
York, United Kingdom
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Nice Food - But Let Down By the Service”
Reviewed 13 March 2011

Went to the Priest House for lunch with family today. I hadn't been there for about 20 years so was really looking forward to a nice trip down memory lane. The place has been tastefully modernised and it looked great. That is probably my better memory of the day....

Confusion was the order of the day amongst the wait staff. The poor chap who served the 5 of us looked utterly bewildered and confused (maybe it was his first day) and failed to get our order right, we ended up going through it with him a couple of times. We were clearly not the only party who were having issues, the table next to us received starters that they didn't order.

It wasn't particularly busy when we first arrived, but we found ourselves having to prompt the staff to take our order for drinks and had to remind them up missing meals, although at the end of each course they did have the courtesy to ask us if everything was alright.

The food itself was 'okay', not 4 star and probably overpriced. My dessert, a strawberry cheesecake accompanied by a strawberry and pepper salad in balsamic was laughable. Since when did a salad consist of half a strawberry and a dumping of pepper on the side??

This establishment needs to educate its serving staff to be a bit more prompt on service and proactive in ensuring that meals arrive timely, and all at the same time. It would also be greatly improved if the staff didn't have to consult the chef to answer basic menu questions such as which cheeses come with the cheese board?.

The saving grace was that they also managed to stuff up the bill, by at least it was in my favour. Come on Priest House - you can do better than this.

  • Stayed March 2011, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank sarahyoung2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (162)
Date | Rating
  • English first
  • German first
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English first
England
Level Contributor
168 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
Reviewed 7 March 2011

Stayed 1 night for an anniversary.
I was asked if it was a special occasion when I booked,and I did say yes its an anniversary.What an opportunity to make it special in some small way,did they?

No,not even a word of congratulations when we stayed-very bad customer/service rapport in my book.

Anyway the receptionist was efficient,welcoming and speedy.Our room overlooked the car park,nothing special about it other than the large screen tv.Bed though was very comfortable.
Dinner was average,again nothing too special.Bottle of full bodied red wine was chilled????,waitress did the right thing,mentioned it and went to warm it up.Did ask if we'd like another bottle,but stayed with same.Basic error on their part,must store in outside cellar?
Service was okay at best,it is after all a 4 star hotel with 2 aa rosettes.Should do better,seemed understaffed but maybe just my opinion?
Saturday night,restaurant almost full,staff should be more proactive and watchfull.
In respect of service and food I certainly wouldn't class it as a 4 star establishment.

We are staying at the Moat House in Acton Trussel next week,very similar to the Priest House.We'll see if they are as good as the first time we stayed there(2007)have stayed since but now perhaps due for a further review.Watch this space.

  • Stayed March 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shroppiefly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
77 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 3 March 2011

1 LOCATION: The hotel is quite far from the main roads. It is well indicated on the way and therefore easy to find. 2 BUILDING: With a name like that, I was expecting something a lot more impressive....It's not up to the standard of the usual handpicked hotels. The car park is too big and too visible, the building itself is too modern in some areas...with a bit of work, this place could and should be more magical! 3 WELCOME: Great welcome, great service! 4 ROOMS: disapointing for a handpicked hotels....nothing special...We had the view to the car park. That wasn't very nice. 5 BATHROOM: Same as for the rooms. 6: DINNER: Great food, this was the highlight of our stay... 7 OVERALL: For the price, I don't think I will go back!

  • Stayed February 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lefrancais
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wolverhampton, United Kingdom
Level Contributor
22 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 21 February 2011

My husband and I have just returned from a wonderful two day break at this lovely hotel.
The weather was diabolical, but it didn't ruin our time there.
The standard of service we received was excellent. Nothing was too much trouble.
My husband is a Coeliac. I was asked at time of booking for any special dietary requirements; but have been asked this before and still experienced problems. Not this time. They had the most delicious homemade gluten free bread available at each meal. We were very impressed.
The room was spotlessly clean and the housekeeping service was second to none. A loveley man came around on both evenings asking if we required a turn down service and if we needed any supplies replenished (coffee, toiletries).
The food - what can I say ? OUTSTANDING!! Both in the restaurant and the Brasserie. We ate in both.
My only criticism and it is very small - the public areas were a little on the chilly side, they needed to turn the heat up a fraction.
Other than that - 10/10 overall score. We will be returning.

Thank you for a lovely weekend.

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Evos2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lytham St Annes England
Level Contributor
67 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 15 February 2011

What a pleasant surprise arriving at The Priest House Hotel right at the the end of a lane by the river Trent. Outstanding staff - friendly, helpful and obviously well trained. First class special Valentines evening meal in the restaurant in addition to a well presented breakfast with food cooked to order.

This is the smallest of the Hand Picked Hotels we have stayed at but without doubt we will return, probably in summer to experience eating outside in the evening sunshine!

Just a comment - the bedroom and bathroom really would benefit from brighter lighting!

  • Stayed February 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NWCouple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Derby, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 February 2011

My husband and I were given a gift voucher for afternoon tea at the Priest House Hotel. The leaflet promised fine china, a beautifully dressed table, leaf tea and home-made preserves. In reality the crockery was not china (but ok), the preserves were commercially produced in a jar, the tea was the bag variety and the table plastic, easy to wipe down. The sinks in the ladies' loo were grubby. The service was fine and I do think the sandwiches were freshly made. I wrote to the hotel manager and received a letter by return saying that he had drawn these comments to the attention of a senior manager and also the head chef. I replied asking if they would let me know what improvements would be made. So far so bad! No reply. Ask carefully what you will actually receive for such a gift voucher and if it will match what was promised!

  • Stayed January 2011, travelled as a couple
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank dancer187048
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
Level Contributor
17 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 20 January 2011

Hidden away at the end of a country road and on the bank of the river Trent this is a great find. As with all HP Hotels we have tried the service is absolutely first rate, rooms well appointed and comfortable and the menu adventurous and delicious.
(Deleted and reposted to allow a small edit)

  • Stayed January 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GrumpyOldGet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Priest House by the River

Property: The Priest House by the River
Address: Kings Mills, Castle Donington DE74 2RR, England (Formerly The Priest House Hotel)
Region: United Kingdom > England > Derbyshire > Castle Donington
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#3 Business Hotel in Castle Donington
#3 Luxury Hotel in Castle Donington
#5 Romantic Hotel in Castle Donington
Price Range (Based on Average Rates): £
Hotel Class:4 star — The Priest House by the River 4*
Number of rooms: 42
Official Description (provided by the hotel):
Set in a tranquil and stunning location on the banks of the River Trent, The Priest House's history is a rich one that can be traced back almost 1,000 years. Built around a mill tower with its very own water wheels, this 42 bedroom hotel is perfectly placed for a romantic break, an exclusive conference venue or a picture perfect wedding. We've hand-picked a fine selection of food and drink to compliment the charm and romance of our English Countryside setting. Fine dine in our beautiful dining room or relax in our newly renovated and re-named Millstream Bar & Terrace where you can enjoy al fresco dining overlooking the River Trent in the Summer months. We invite you to come and relax and really feel at home with us. ... more   less 
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Also Known As:
Priest House Hotel Castle Donington
Priest Hotel Castle Donington
The Priest House By The River Castle Donington, Derbyshire

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