Booked a weekend here after some exhaustive research as a special pre-baby treat for my husband and I. The receptionist was very welcoming and friendly and the room was great; spacious, large bed, nice toiletries.
However it all went downhill at dinner. Our stay included dinner and breakfast on both days. We chose to eat in the Brasserie the first evening and the service was friendly if a little haphazard. My husband requested no anchovies with his ceaser salad but it arrived complete with the fish and my risotto was only just tepid. A glitch, we thought, and didn't mention it.
On the second evening we decided to try the Restaurant hoping the food would be better. Again both mains arrived cold and my salmon was actually raw. This time we sent the food back and I asked for my salmon to be cooked more (at seven months pregnant I cannot risk raw fish). After a substantial wait the plates arrived back hot to the touch but the food was still cold and my salmon was still raw - it would appear the plates had been slung on the plate warmer but the food had not actually been heated up! I had to leave the salmon and eat the rest of the tepid food. The waitress asked if the food was ok on clearing our pates and I explained it had been served cold twice, she said she would speak to the chef but never returned. Extremely disappointing! Allegedly this restaurant carries 2 Rosettes?? No evidence of that on our weekend.
It all came to a head at breakfast on our last morning when I ordered the smoked salmon, scrambled egg and caviar dish. The salmon arrived on toast with no sign of the eggs and caviar. I asked the waiter who grudgingly brought a bowl of scrambled egg (again cold! Aaarrgh) and no caviar. We now couldn't wait to leave and gathered our bags to check out.
Chaos at reception on check out as a wedding party were checking in and getting irate as rooms were not yet ready. I waited as one after another wedding guest jumped in front of me and became annoyed at the receptionist. Eventually I checked out but the receptionist did not ask if I had enjoyed my stay, if everything had been ok etc. and with the wedding party baying for blood I felt then was not the time to raise issue with the food.
Overall, a terribly disappointing stay. As the hotel is quite remote the restaurants were pretty much our evening entertainment and there really is no excuse for cold food and especially when it has been sent back and arrives again still cold. I would recommend the hotel itself but definitely avoid the restaurant. But based on this stay I would never again risk a Handpicked Hotel.
- Official Description (provided by the hotel):
- Set in a tranquil and stunning location on the banks of the River Trent, The Priest House's history is a rich one that can be traced back almost 1,000 years. Built around a mill tower with its very own water wheels, this 42 bedroom hotel is perfectly placed for a romantic break, an exclusive conference venue or a picture perfect wedding. We've hand-picked a fine selection of food and drink to compliment the charm and romance of our English Countryside setting. Fine dine in our beautiful dining room or relax in our newly renovated and re-named Millstream Bar & Terrace where you can enjoy al fresco dining overlooking the River Trent in the Summer months. We invite you to come and relax and really feel at home with us. ... more less
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- Also Known As:
- Priest House Hotel Castle Donington
- Priest Hotel Castle Donington
- The Priest House By The River Castle Donington, Derbyshire