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“Very slow service” 3 of 5 bubbles
Review of Castle Hotel

Castle Hotel
Ranked #8 of 20 Restaurants in Castleton
Cuisines: Bar, British, Pub
More restaurant details
Restaurant details
Good for: Bar Scene, View, Kids, Child-friendly, Special Occasion Dining, Groups, Local cuisine, Cheap Eats
Dining options: Breakfast, Dinner, Brunch, After-hours, Lunch, Free Wifi, Full Bar, Highchairs Available, Outdoor Seating, Parking Available, Reservations, Seating, Serves Alcohol, Waitstaff, Wheelchair Accessible
Description: Embracing the rural charm of its tranquil, scenic setting, The Castle - Castleton offers a modern twist on traditional country pub dining. As well as offering a beer garden for enjoying summertime dining, the cosy dining room is filled with rustic original features and toasty fires for warming winter dining. Championing favourite British recipes, guests can enjoy evenings devoted to the inn's freshly-baked pies, as well as gourmet roast dinners and seasonal cocktail mixes.
Northallerton, United Kingdom
Level Contributor
10 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
“Very slow service”
3 of 5 bubbles Reviewed 9 August 2014

Good Sunday lunch, but be prepared for a long wait. There is aboard outside advertising for a chef, waiting staff, hotel staff and so on - so maybe that's why there is a delay. Food arrived - it was okay - bit warm and we need some gravy. I wouldn't go again.

Visited August 2014
Helpful?
Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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551 reviews from our community

Visitor rating
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    167
    88
    81
    50
Rating summary
    Food
    Service
    Value
    Atmosphere
Traveller tips help you choose the right room.   Room Tips
Date | Rating
  • Dutch first
  • English first
  • Swedish first
  • Any
English first
Level Contributor
45 reviews
24 restaurant reviews
common_n_restaurant_reviews_1bd8 29 helpful votes
“not enough staff..”
1 of 5 bubbles Reviewed 3 August 2014

no where near enough staff on for a busy summers day.
nice pub but badly run,2 young girls running the floor & bar,felt sorry for them.
took an age to get any service..
the management need to get their acts together.

Visited August 2014
Helpful?
2 Thank Munkym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield, United Kingdom
Level Contributor
21 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 23 helpful votes
“Not like it used to be”
1 of 5 bubbles Reviewed 29 July 2014

I went today with my sister and niece, it used to be lovely and food was good but no more.
The prices are expensive for what they provide, the table's were dirty staff could be betterI had a beef pie with a merlot sauce, it tasted funny and there were only 2 pieces of beef in fact there were more portobello mushrooms than beef. Food was tepid when it arrive with no more than a spoonful of pea's about 4 strands of cabbage and half a dozen chips all for the pricely sum of £10.95. I would no longer recommend this place

  • Visited July 2014
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Atmosphere
    • 2 of 5 bubbles
      Service
    • 1 of 5 bubbles
      Food
Helpful?
1 Thank Sharron H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maldon, United Kingdom
Level Contributor
5 reviews
4 restaurant reviews
common_n_restaurant_reviews_1bd8 9 helpful votes
“Pub great but food was average”
3 of 5 bubbles Reviewed 27 July 2014 via mobile

The pub was nicely decorated, the staff were friendly and the atmosphere was nice but the food was average. The steak and ale pie tasted if nothing but ale and the lasagne was very fatty and lacked flavour.

  • Visited July 2014
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Atmosphere
    • 5 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
Thank Rachael2572
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sheffield, United Kingdom
1 review
“What happened to the Customer is always right?”
2 of 5 bubbles Reviewed 27 July 2014

After a long day we arrived to Castleton for a few drinks, due to the timing of the evening we decided to stay and have dinner. One adult from our group was more hungry so order her food 40 minuerts before the rest of us. Due to the food not being brought out after 50 minuets we went to the bar to require information about what's happening, a waitor came out to inform us that it'd be 15 minuets for the stake... 30 minuets later the rest of the food came, yet not the stake we orded over an hour and a half ago. We asked only then did he claim the order had be lost! So even after informing us it would only be 15 minuets it turned out he had lied as the food had never been cooked! Instead of listening to our inquiries and complaints, he argued against us becomes snappy and rude! His tone of voice was unfriendly and his short temper was unprofessional. We asked for a refund which they did give as well as the food. When the food did come the order was still wrong! The waitors refused to accept it was their fault we had this trouble and became passive with our table. If the waitors hadn't become so rude we would of gone back as accidents do occur, yert due to how rude they were we will never go back. Totally ruined all of our previous experiences and we certainly wouldn't recommend it to any friends or family!

  • Visited July 2014
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Atmosphere
    • 1 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Food
Helpful?
Thank Ellie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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