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“Shocking stay!!!! Exceedingly un-happy!!!”

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Innkeeper's Lodge Castleton, Peak District
Ranked #1 of 1 Hotels in Castleton
Certificate of Excellence
United Kingdom
Level Contributor
35 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Shocking stay!!!! Exceedingly un-happy!!!”
Reviewed 28 May 2014

We arrived on our one of two retreats a year on our own,as husband and wife,without the kids.. a rare treat to ourselves. We have stayed her on numerous occassions before, in suits with nice decor,four poster beds,jacuzzi's, fresh linen, nice food and staff..
This was not one of those occassions!! We were given a key, to a disabled accomodating room, with a wet room, awful decor, woodlice ( even on the bed!) cobwebs on light fittings and in corners of the room. A truly awful room. We approached the staff and informed them we were not happy! and asked if there was another room available?!.. Possibly one with a jacuzzi, like the ones we have stayed in before and we were tole "no sorry- the rooms have had the tubs removed,due to safety/weight reasons") We had a drink and checked out the menu and were not too impressed and decided to dine elsewhere. On our return, we went to the bar and the young man serving,tryed to give us in-accurate change, giving us a five pound note, instead of the ten we were due. Luckily we were vigilant enough to notice!! We were un-happy,to say the least. We sat down with our drinks, but soon felt pressured to sit outside with our drinks in the cold, to free the table we were sat at, to diners. We went elsewhere for a few drinks and reluctantly retreated to the room, where we had a very bad nights sleep!!! My husband had a laser light, right next to the bed, shining in his eyes all night. The linen was not fresh. We had breakfast in the morning and thank fully was greeted with more professional, friendly staff. We ate and left promptly. We will not be returning to stay here,which is a shame,as this used to be our favourite retreat.. Superbly disappointing. The highlight of our stay ,was purchasing some beautiful jewelry, for our daughter up-coming birthday! Not quite the retreat we had hoped for!!!

  • Stayed May 2014, travelled as a couple
    • Value
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Helpful?
Thank Susan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Innkeepers_Lodge_01, Public Relations Manager at Innkeeper's Lodge Castleton, Peak District, responded to this review, 30 May 2014
We are very sorry that you left disappointed, following your stay at The Castle ,Innkeeper's Lodge Castleton . We have replied to you personally as it is our goal to give every customer the best service possible and your feedback can help us achieve this.
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319 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (85)
Date | Rating
  • English first
  • Any
English first
Leeds, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 26 May 2014

My Hubby and I stayed at The Castle this bank holiday weekend, the room was spacious, comfy and well decorated with a great view of the castle. The staff were friendly and we ate in the restaurant in the evening, the food was fabulous, and reasonably priced.

Room Tip: We were in Room 2 in the main building, it was quiet and the bed was really comfy, the power shower...
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AnneWaite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Innkeepers_Lodge_01, Public Relations Manager at Innkeeper's Lodge Castleton, Peak District, responded to this review, 29 May 2014
Thank you for your kind review. All the staff here find it very encouraging to see feedback, and we are pleased that you enjoyed the experience when you visited us recently. We would love you to visit again, and have replied to you personally. The Castle, Innkeeper's Lodge Castleton.
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Hornsea, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 May 2014

Have just returned from a weekend break at The Castle. We had the most fantastic weather which added to our enjoyment. We had room 10 (ground floor, in annexe) the room was well appointed, clean and the bathroom large with corner bath and power shower. The continental breakfast was very good with fresh coffee or a great choice of teas, cereals, fresh fruit, yoghurt and breads. We had a small problem with the shower which was dealt with immediately without fuss. Now one or two niggles! The floorboards in room 7 which was above us need attention, especially when guests returning at 1.30am march around for 45 minutes like a herd of elephants. Not the fault of the guests, they have every right to come and go as they like. The underside of the toilet seat is very badly stained, not expensive to change, it looks disgusting. So that's my little rant, overall the hotel is very good and the position is spot on. Lovely beer garden round the back and outside seating area at the front, great for people watching! Would I stay again, yes I would, maybe an upstairs room though! The staff were all friendly and welcoming, very nice to see.

Room Tip: Room 10 floorboards creak from room 7 above, otherwise a well appointed room with large corner bath...
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank topdogmeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Innkeepers_Lodge_01, Public Relations Manager at Innkeeper's Lodge Castleton, Peak District, responded to this review, 24 May 2014
Thank you for your positive review following your recent visit. We are passionate about getting it right and your feedback will help us to achieve this aim. We really hope you will visit us again and we have sent you a personal reply. The Castle, Innkeepers Lodge Castleton.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wakefield, United Kingdom
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 19 May 2014

Had a lovely lunch here on a very busy bank holiday. We were able to sit inside even with the dog and eat what turned out to be one of the nicest 'pub' meals we all ever had. Very friendly staff - thank you for serving us we hope to back

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank rsjd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Innkeepers_Lodge_01, Public Relations Manager at Innkeeper's Lodge Castleton, Peak District, responded to this review, 21 May 2014
Thank you for your review, it is great to read that you enjoyed your visit to The Castle, innkeepers Lodge, Castleton and I have shared your comments with all the team. We have replied to you personally and look forward to taking care of you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
coventry
Level Contributor
49 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 4 May 2014

Very nice pub with rooms located in the village of castleton with lots of walks direct from the door. The room and hotel were very clean and the staff very friendly and helpful. The cooked breakfasts were excellent and there was a good choice for the continental breakfast. We were in room 14 which was in the roof but the ceiling height was fine (no bumped heads) and even though there were only two skylight windows the room was very light and airy. As this is an old building there was some noise from other guests as they went to and from their rooms as the floorboards creaked a lot and some people did seem to bang the doors on the landings, (but it is said to be haunted so it could have been one of the ghosts!!!!!) We would definitely return next time we go for a walk up mam tor.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank SkyBlueBarmy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Innkeepers_Lodge_01, Public Relations Manager at Innkeeper's Lodge Castleton, Peak District, responded to this review, 8 May 2014
Thank you for taking the time to review your visit to Innkeepers Lodge, Castleton and we were delighted to read that you enjoyed your time with us. On behalf of all the team we look forward to welcoming you back in the near future and we have replied to you personally asking for a little more information.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lancashire
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 27 April 2014

Stayed at this hotel on a Virgin Experience voucher given to us as a Christmas present and all I can say is that I am glad I did not pay for the room we had. The best thing about it was that the bed was comfortable and clean. The room however was so gloomy we had to have all the lights on even though the sun was shining outside and the bathroom smelt awful. When we arrived the whole place smelt of bleach and a couple of hours later it became clear why, the cleaner had obviously used copious amounts of it to cover the vile smell in the bathroom. The paintwork was badly chipped and dirt as was some of the grout in between the tiles. On the plus side we found the staff very friendly and the continental breakfast was fine. Clearly some of the rooms must be great reading other peoples reviews .... perhaps this one is allocated to guests who are staying on a voucher basis! We loved the area and would certainly return but would definitely not stay at this hotel again

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Macala51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Innkeepers_Lodge_01, Public Relations Manager at Innkeeper's Lodge Castleton, Peak District, responded to this review, 8 May 2014
We are very sorry to hear that the visit you made to Innkeepers Lodge Castleton was not as perfect as you would have liked. We want all our guests to be satisfied so we always welcome your feedback and we have replied to you personally about your review.
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Southampton, United Kingdom
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 24 April 2014

The Hotel had an olde worlde feel about it,which added to its charm,The room was very well maintained and the facilities were good.The only adverse comment i would make is that the area behind the kitchen needs a bit of a tidy up

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rickarch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Innkeepers_Lodge_01, Public Relations Manager at Innkeeper's Lodge Castleton, Peak District, responded to this review, 26 April 2014
Many thanks for giving us your thoughts following your visit to Innkeeper's Lodge Castleton . We really do appreciate that you have taken the time to share your comments.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Innkeeper's Lodge Castleton, Peak District

Property: Innkeeper's Lodge Castleton, Peak District
Address: Castle Street | Hope Valley, Castleton, Peak District National Park S33 8WG, England
Phone Number:
Region: United Kingdom > England > Peak District National Park > Hope Valley > Castleton
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Castleton
Price Range (Based on Average Rates): £
Hotel Class:3 star — Innkeeper's Lodge Castleton, Peak District 3*
Number of rooms: 15
Official Description (provided by the hotel):
If you're looking for a hotel in the Peak District, Innkeeper's Lodge in Castleton occupies a magical spot in a beautiful corner of Derbyshire.Nestled amongst the hills of Hope Valley, and surrounded by stark limestone crags, wild moors, sheer rock edges and intriguing caves, it's clear to see why Castleton is known as the honey-pot of the Peak District.A coaching inn since the 1800s, The Castle is tucked underneath haunted Peveril Castle, from which it takes its name. Country pubs don't come much cosier. Here you can refuel with heart-warming pub-food, well-kept cask ales and well-chosen wines, before retiring to one of the comfy, characterful rooms.The Castle is close to four show caverns, where you can explore vaulted chambers, bottomless pits, gemstone mines and underground canals via boat. There's plenty more to see and do nearby, with some of the country's best footpaths winding through the stunning scenery of the Peak District National Park. ... more   less 
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Also Known As:
Castle Hotel Castleton
Innkeeper's Lodge Castleton, Peak District Peak District National Park

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