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“upset by staff”

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Innkeeper's Lodge Castleton, Peak District
Ranked #1 of 1 Hotels in Castleton
Cheltenham, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“upset by staff”
3 of 5 bubbles Reviewed 16 July 2014

The inn it self was clean and tidy ,the room I had was clean and tidy , but we could hear every movement made by the people in the room above .The food we only had a lunch time Sandwich witch took 40 minutes to come when not busy so decided to eat somewhere . The staff where not friendly in fact did not want to be there by the attitude they had . Every time we had to look for someone to serve us .The breakfast waitress again had to find her .Not a friendly place would not stay again.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank bowlking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Innkeepers_Lodge_01, Public Relations Manager at Innkeeper's Lodge Castleton, Peak District, responded to this review, 19 July 2014
We are very sorry to hear that the visit you made to The Castle, Innkeeper's Lodge Castleton was not as perfect as you would have liked. We want all our guests to be satisfied so we always welcome your feedback and we have replied to you personally about your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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313 reviews from our community

Traveller rating
    89
    119
    60
    28
    17
See reviews for
48
199
5
5
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (83)
Date | Rating
  • English first
  • Any
English first
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 9 July 2014

Was hard t find at first as the road was blocked my roadworks and the place is called "The Castle" which confused us as we were looking for the Innkeepers Lodge. However we found it and booked in. Staff were really friendly and helpful, the room was massive and had real beams in it. The views from our room was awesome. The menu there was lovely so we ate our dinner there which was really really nice. Got a good nights sleep and in the morning had a continental breakfast - plenty to eat for breakfast. We booked this at the last minute and I felt that we really got lucky as we loved it so much

Room Tip: Room 11 is massive and very pretty, also nice a quiet
See more room tips
  • Stayed July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank samhoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Innkeepers_Lodge_01, Public Relations Manager at Innkeeper's Lodge Castleton, Peak District, responded to this review, 10 July 2014
Thank you very much for your recent review on Trip Advisor. We were very pleased to read that you had a positive time here with us at The Castle, Innkeeper's Lodge Castleton . Our teams love to hear when they have done a good job and we have replied to you personally about your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 8 July 2014 via mobile


Smashing little pub in a great location in Castletown where my husband and I enjoyed a lovely visit.
Very friendly and great service
Lovely people too
A great time had by all
Food a delight with plenty of choice

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Maryrambler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Innkeepers_Lodge_01, Public Relations Manager at Innkeeper's Lodge Castleton, Peak District, responded to this review, 10 July 2014
Thank you for your review, we do appreciate that you have taken the time to share your comments following your recent visit to The Castle, Innkeeper's Lodge Castleton .
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bury, United Kingdom
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 27 June 2014

Thankfully we only booked one night accommodation, we wouldn't have stayed for two!
We attempted to order a drink, before 11 o'clock in the evening and were ignored by the barmaid, the duty manager came from the back room to serve us and was reprimanded by the barmaid for his actions! We took our drinks outside and were plunged into darkness and the doors slammed shut.. She knew we were there, but seemed to be in such a foul mood, she didn't care. We were an inconvenience to her.
We expressed our dissatisfaction to the manager, and were met with such rudeness from the barmaid. Laughing and sneering in a customers face is far from perfect customer care.
We felt completely humiliated and embarrassed.
The rooms themselves were adequate, but grossly overpriced. I'm sure there are better and cheaper places to stay in Castleton than this.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Carole266
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Innkeepers_Lodge_01, Public Relations Manager at Innkeeper's Lodge Castleton, Peak District, responded to this review, 29 June 2014
We are sorry that your recent visit to The Castle, Innkeeper's Lodge Castleton was not to your satisfaction. We appreciate your feedback which will help us to improve our service, and we have replied to you personally about your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
north wales
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed 20 June 2014

Arrived after a drive from Wales very small car park just managed to squeeze in, would be a problem at a busy time.Nice big room double bed and a bed settee big beam lot of dust as very hard reach good size bathroom . Breakfast ok toast and coffee fruit , had dinner on the first very average lamb very fatty, chicken ok was asked if I wanted chunky chips just a small portion in a coffee mug which had been standing for some time. Ok for a short break

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank charleslloyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Innkeepers_Lodge_01, Public Relations Manager at Innkeeper's Lodge Castleton, Peak District, responded to this review, 23 June 2014
Thank you for your review, we do appreciate that you have taken the time to share your comments following your recent visit to The Castle, Innkeeper's Lodge Castleton.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hinckley, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 10 June 2014

Wasn't sure what to expect as there are good and bad reviews here mainly regarding the rooms. We were given the keys to room 12 by a very friendly girl. It was lovely. Proper sized bath. Very clean and views of the Dales and the street below. Slightly noisy at night as Lorries seem to use Castleton as a cut through(never see them in the day time bizzarely!) But then we had the window open so...
Changed our mind at the last minute and decided to eat in restaurant. The food was amazing. I had the pork belly with sweet potato, pear black pudding and ginger beer gravy. It was one of the finest plates of food I've ever had. My wife's dish was just as good.
The service is excellent and you feel as if they really want to make you happy.
We will be returning!

Room Tip: Room Twelve!
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Boatie15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Innkeepers_Lodge_01, Public Relations Manager at Innkeeper's Lodge Castleton, Peak District, responded to this review, 12 June 2014
Thank you very much for your recent review on Trip Advisor. We were very pleased to read that you had a positive time here with us at The Castle, Innkeeper's Lodge Castleton. Our teams love to hear when they have done a good job and we have replied to you personally about your review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Darwen, United Kingdom
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 7 June 2014 via mobile

On arrival our room was not ready as we did got there at 12 o'clock . We decided to have a couple off drinks in the bar , the staff were very friendly it was not long until our room was ready ,room 4 the room was clean and spacious , the bathroom looked like it had been modernized ,overall we were pleased with our room. We did have breakfast and evening meal in the hotel and found the food to be excellent and plenty of it . We would stay here again.

Stayed June 2014, travelled as a couple
Helpful?
Thank TheRays04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Innkeepers_Lodge_01, Public Relations Manager at Innkeeper's Lodge Castleton, Peak District, responded to this review, 9 June 2014
We are so pleased to hear that you found The Castle, Innkeeper's Lodge Castleton a good place to stay, and we really appreciate you leaving positive feedback on Trip Advisor. We have replied to you personally as it is our aim to give every customer the very best experience possible.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Innkeeper's Lodge Castleton, Peak District

Property: Innkeeper's Lodge Castleton, Peak District
Address: Castle Street | Hope Valley, Castleton, Peak District National Park S33 8WG, England
Phone Number:
Region: United Kingdom > England > Peak District National Park > Hope Valley > Castleton
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Castleton
Price Range (Based on Average Rates): £
Hotel Class:3 star — Innkeeper's Lodge Castleton, Peak District 3*
Number of rooms: 15
Official Description (provided by the hotel):
If you're looking for a hotel in the Peak District, Innkeeper's Lodge in Castleton occupies a magical spot in a beautiful corner of Derbyshire.Nestled amongst the hills of Hope Valley, and surrounded by stark limestone crags, wild moors, sheer rock edges and intriguing caves, it's clear to see why Castleton is known as the honey-pot of the Peak District.A coaching inn since the 1800s, The Castle is tucked underneath haunted Peveril Castle, from which it takes its name. Country pubs don't come much cosier. Here you can refuel with heart-warming pub-food, well-kept cask ales and well-chosen wines, before retiring to one of the comfy, characterful rooms.The Castle is close to four show caverns, where you can explore vaulted chambers, bottomless pits, gemstone mines and underground canals via boat. There's plenty more to see and do nearby, with some of the country's best footpaths winding through the stunning scenery of the Peak District National Park. ... more   less 
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Also Known As:
Castle Hotel Castleton
Innkeeper's Lodge Castleton, Peak District Peak District National Park

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