Myself and my husband have been coming to Castleton for many years for a day trip out and we usually have a drink and a pub lunch. We have been coming to the Peak Inn for a few years now as it has always been a friendly warm atmosphere and excellent food.
How disappointed I was on this year’s visit, we entered the pub which was empty inside and ordered our drinks with the intention to order food once we had sat down and looked at the menu. The young man behind the bar was very apologetic as he had virtually no change and had to give us four pounds worth of twenty pence’s in our change. Whilst he was getting our change out of the till, the landlady came round the bar and he told her he needed change as there was none in the till. She replied by saying “You will have to ask the customers to dig deep in their pockets and get out there change as I haven’t got any, or get them to pay on their card!. Myself and my husband couldn’t believe it, we were made to feel awkward because we went in pub with a twenty pound note when according to her we should have gone into her establishment with the correct money. How rude, she spoke about us, to him whilst we just stood there as she was annoyed with us for causing a problem just because we needed change!.
As part of her job as landlady she is supposed to make sure there is enough change on the establishment it’s not the customers responsibility!. It’s her job to go to the bank and get enough change to last her the bank holiday weekend. If you can’t cope with that then you shouldn’t be in the job and taking it out on your customers is not acceptable. I really felt sorry for the poor guy behind the bar as he was only doing his best in what was definitely a poorly managed establishment. We were going to eat but decided with her bad attitude we would finish our drinks and find a more friendly Pub to spend our money in. If fact I will not be visiting the Peak Inn again, not until they get a decent landlady who knows how to run it properly. What a shame, what was a nice friendly pub ruined by bad attitude of the Landlady. If you don’t enjoy your job, leave! don’t take it out on your paying customers!.
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