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“Rude and unhelpful”
Review of The Causeway Shop

The Causeway Shop
Ranked #4 of 5 Coffee & Tea in Castleton
Dining options: Breakfast, Reservations
Restaurant details
Dining options: Breakfast, Reservations
Reviewed 21 May 2014

Went with a groupon voucher and wanted to book a table for later - was told in very abrupt manner cafe was full - it clearly was not we could see lots of empty tables - we told him we had gone specially he just said take it up with groupon and dismissed us. It was a lovely sunny day - think he just wanted to save the tables for full paying customers. Will never go in again.

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1  Thank Josie344
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Threeroofscafe, Owner at The Causeway Shop, responded to this reviewResponded 22 May 2014

Sorry we were unable to accommodate you on this Sunny day. The groupon promotion has been extremely popular. Groupon asks all their customers to book a table at least 72 hours beforehand. On this occasion you walked in expecting a table that day. I tried to explain to you that the coffee shop was full. You didn't want to accept this which is why I had to show you our diary with the bookings for that day. You could clearly see we were full and I apologised for this. I tried to offer you an alternative but you was adamant it had to be that day. Unfortunately there are times when I have to adhere to the booking policy to ensure we have sufficient staffing levels and that there are no delays on other orders going out to other customers. Again, I can only apologise and I advise you take this matter up with Groupon. Kind Regards Lee

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Reviews (137)
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96 - 100 of 137 reviews

Reviewed 10 May 2014

Had a Groupon voucher for "afternoon tea" at the Causeway. Owners very helpful on the telephone giving us advice on where to park etc. On arrival we received a warm welcome, lovely fresh made sandwiches smoked salmon and cream cheese, ham, tuna and mayo and cheese on both brown and white bread, scones with jam and clotted cream to finish. Excellent service with a smile. Will definitely be returning. The gift shop has some lovely items aswell.

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Thank Curveykaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 May 2014

Well presented tasty food with good service! Would recommend - Hope to return on our next visit to Castleton.

    • Value
    • Atmosphere
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Thank Karen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2014

Cafe at the back selling tasty, beautifully presented food. In fact everything was beautifully presented, even the ladies loo!

Thank Rutlandlass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 April 2014

After walking the Limestone Trail it was good to relax in The Causeway in Castleton. We had an excellent afternoon tea with freshly made sandwiches and scones. Very refreshing. It's "round the corner" from the main shops but definitely worth visiting. We will be going back.

1  Thank alan s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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