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“First class customer service” 5 of 5 bubbles
Review of Best Western Premier East Midlands Airport Yew Lodge Hotel

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Best Western Premier East Midlands Airport Yew Lodge Hotel
Ranked #1 of 2 Hotels in Kegworth
Certificate of Excellence
Yorkshire, United Kingdom
2 reviews
“First class customer service”
5 of 5 bubbles Reviewed 28 July 2014

My partner and I made a two night booking with our 18 month old daughter. The hotel itself is lovely, with a spacious bedroom and great leisure facilities; but what made the stay for us was the behaviour of the staff.
Having a young child, eating in restaurants / bars can be quite chaotic, and the hotel event on the first evening created a very busy and lively service. Despite the demands of their jobs, several members of staff each found a moment to come and say hello to our daughter and try to win a smile!
This friendly service made the stay for us, and remains a stand out memory long after the end of our stay.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMYewLodge, Manager at Best Western Premier East Midlands Airport Yew Lodge Hotel, responded to this review, 7 August 2014
Dear Dan S
Thank you for your lovely review!
I’m delighted that you enjoyed your stay with us and that you found the hotel spacious and enjoyed the leisure. I am particular thrilled to hear that staff took the time to make you and your family feel welcome.
We look forward to welcoming you back to the hotel in the future.
Kind regards
Clare Swift
Revenue Manager
clare.swift@yewlodgehotel.co.uk
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,327 reviews from our community

Traveller rating
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    167
    57
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (264)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Spanish first
  • Any
English first
Nottingham
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 21 July 2014

Recently attended a birthday party at the Yew Tree Lodge in Kegworth. The venue was excellent, food, cleanliness & surroundings all very nice. The bar staff were all very efficient and worked hard on a busy evening. George in particular was really friendly, polite, pleasant & looked very smart. Would hirely recommend this venue for any event. Thank you

  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Service
Helpful?
Thank sydney22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMYewLodge, Manager at Best Western Premier East Midlands Airport Yew Lodge Hotel, responded to this review, 7 August 2014
Dear Sydney22

Thank you for your review.
It’s great to hear that you enjoyed the birthday party and that you would recommend the hotel for an event in the future!
Hopefully we will see you at another event here!
Clare Swift
Revenue Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Telford
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 20 July 2014

Just got back from a great weekend, Hotel had everything we could have asked for, great staff and in particular Helen who was working in the main bar was very cheery and helpful a valuable member of the team.

We ate in the restaurant and the food was very good and plenty of choice on the menu and again the staff were very good with lots of smiles which is unusual nowadays.

Good Spa facilities all areas were clean and the pool was a good size.

All we wanted from this weekend was to chill and relax and this Hotel was perfect for that and we will certainly come back later in the year.

Room Tip: We were on the 4th floor and never heard a thing (apart from the airport which is very close)
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  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Brian J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMYewLodge, Manager at Best Western Premier East Midlands Airport Yew Lodge Hotel, responded to this review, 7 August 2014
Dear Brian J
Many thanks for your review on the hotel.
I’m delighted that you enjoyed your stay and found the staff cheery and smiley.
I’m pleased that you found the spa facilities clean and hopefully we can welcome you back to the hotel again later this year!
Kind regards
Clare Swift
Revenue Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Castle Donington, United Kingdom
Level Contributor
35 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed 18 July 2014

Whilst having just finished work for the day and having a beer, an elderly couple drove in on a flat tyre. The staff without prompting i.e. Heather, George bar staff and one other , took time to change the wheel for them. They should be app-lorded and thanked for their actions. One excellent bunch of staff, well done you guys.

Room Tip: Can be noisy if in the rooms on main road side. Otherwise great place to stay, business or pleasure.
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  • Stayed July 2014, travelled on business
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank James W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMYewLodge, Manager at Best Western Premier East Midlands Airport Yew Lodge Hotel, responded to this review, 7 August 2014
Dear James W

Thank you for your review.
I’m thrilled that the staff went above and beyond to help the couple and managed to get their tyre changed.
They have certainly been thanked for their actions.
We hope to welcome you back to the hotel in the future and if you ever need a tyre changing you know we are!
Kind regards
Clare Swift
Revenue Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lincoln, United Kingdom
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 16 July 2014

I stayed at this hotel as part of their park and fly package flying out from east midlands airport. This hotel is beautiful. check in was seamless and very professional by the reception staff, they noted our flight details and booked our airport transfer for 4.45am the following morning.
The room was spotless with a big TV and loads of tea and coffee provisions. Beds very comfy. As we went to our rooms the manager stopped to chat to us and asked where were heading and chatted to my little boy which was lovely and made us feel very welcome. My partner and I took our 4 year old son for a swim in the spa which was lovely. Again spotless, we were given towels and everyone using the facilities, including the locals were so friendly.
We booked to eat in the restaurant which was nice but overpriced, also service was slow. Will eat at reeds bar above the spa next time.
we came down at 4.40am to check out and hand in my car keys which were kept in the safe until I returned, it took 10 mins max to get to the airport and all our cases were got on and off the mini bus for us. When we returned we phoned the hotel to pick us up and they were there within 5 mins, back at the hotel we were driven right to my car and all the cases unloaded for us and my car key put in my hand!
I cant fault this hotel, brilliant experience which I will repeat next time I fly from east midlands. Look forward to my next visit.

Room Tip: I saw other reviews about noise from planes, we didn't experience that at all. fan in room helpe...
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  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jessica R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMYewLodge, Manager at Best Western Premier East Midlands Airport Yew Lodge Hotel, responded to this review, 7 August 2014
Dear Jessica R
Many thanks for your review.
I’m delighted that you enjoyed your stay with us and found the check in process and park and fly package seamless. I am so pleased that you found the room comfy and that you managed to make use of the leisure facilities.
I hope that you manage to stay with us again, should you wish to book please do not hesitate to contact Nicola Cooper our Reservations Manager on 01509 672518 or email: res@yewlodgehotel.co.uk

Kind regards
Clare Swift
Revenue Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed 16 July 2014

came here on a spa day via Travelzoo and loved every minute of it. Faultless service from the moment we arrived, no one wanted to leave. the staff were fantastic, welcoming and nothing too much trouble. the spa treatments were amazing, everyone felt relaxed and looking gorgeous. the swimming pool was clean tidy and well maintained. couldn't fault this hotel at all. would recommend and will be back

  • Stayed July 2014, travelled with friends
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank kleeky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yvonne H, Manager at Best Western Premier East Midlands Airport Yew Lodge Hotel, responded to this review, 3 August 2014
Dear Kleeky

Thank you for completing this Trip Advisor review regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are over the moon you really enjoyed your spa day and received faultless service from the staff here at Yew Lodge. The Spa is a very important part of our business and we are delighted you enjoyed the treatments and found the pool etc to your liking

We hope you will come back and see us again soon so If I can be of assistance in the future, please don't hesitate to contact Nicola our reservations Manager on 01509 672518, who would be delighted to tell you of our many offers.

Thank you again

Yours sincerely,


Yvonne Hyde
Hotel Manager
BEST WESTERN PREMIER Yew Lodge Hotel & Conference Centre
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
shrewsbury, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 16 July 2014

enjoyed a very nice stay at hotel, staff friendly and nothing was to much trouble ,our room was clean and large enough to have a desk and a settee, food was good and a self service breakfast made sure you got what you wanted, the hotel is set up for business use but as a base for visiting the area is ideal.

  • Stayed July 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western GB

Helpful?
1 Thank Mr & Mrs L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yvonne H, Manager at Best Western Premier East Midlands Airport Yew Lodge Hotel, responded to this review, 3 August 2014
Dear Mr and Mrs L

Thank you for completing this Trip Advisor review regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We are glad you found the staff friendly, room large and clean and food good as well as breakfast.

We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact me directly.

Thank you again

Yours sincerely,

Yvonne Hyde
Hotel Manager
BEST WESTERN PREMIER Yew Lodge Hotel & Conference Centre
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Premier East Midlands Airport Yew Lodge Hotel

Property: Best Western Premier East Midlands Airport Yew Lodge Hotel
Address: 33 Packington Hill, Kegworth DE74 2DF, England
Region: United Kingdom > England > Leicestershire > Kegworth
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 2 Hotels in Kegworth
Price Range (Based on Average Rates): £
Hotel Class:4 star — Best Western Premier East Midlands Airport Yew Lodge Hotel 4*
Number of rooms: 114
Reservation Options:
TripAdvisor is proud to partner with Expedia, Odigeo, Hotels.com, Booking.com and Superbreak UK so you can book your Best Western Premier East Midlands Airport Yew Lodge Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Premier Yew Lodge Hotel And Conference Centre
Best Western Kegworth
Kegworth Best Western
Best Western Yew Hotel
Best Western Premier East Midlands Airport Yew Lodge Hotel Kegworth, Derbyshire

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