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“overnight stop and holiday parking”

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Best Western Premier East Midlands Airport Yew Lodge Hotel
Ranked #1 of 2 Hotels in Kegworth
Certificate of Excellence
Reviewed 31 July 2014

Flew from east midland airport and stopped over at the above hotel. took advantage of the spa(swimming, Jacuzzi,steam room and sauna)the evening meal was excellent as were the staff. i paid £149 for the room,meal parking and airport transfers the only downside was no air con as it was really hot. being close to airport, aircraft noise was noticeable because we hadthe window open

  • Stayed: July 2014, travelled with friends
    • Value
    • Location
    • Service
Thank valand0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMYewLodge, Manager at Best Western Premier East Midlands Airport Yew Lodge Hotel, responded to this reviewResponded 8 August 2014

Dear Valand0

Thank you for your review.
I’m thrilled that you managed to make use of the spa and restaurant during your stay.
I hope that you enjoyed your holiday and we hope to welcome you back to the hotel in the future.

Kind regards
Clare Swift
Revenue Manager
clare.swift@yewlodgehotel.co.uk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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773 - 779 of 1,450 reviews

Reviewed 31 July 2014 via mobile

Great customer service
Fantastic food
Great amenities
Fantastic room
This was a lovely suprise weekend away the staff were great, polite and very helpful. The room was very spacious and clean the food was excellent

Stayed: July 2014, travelled as a couple
Thank Tracey A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMYewLodge, Manager at Best Western Premier East Midlands Airport Yew Lodge Hotel, responded to this reviewResponded 8 August 2014

Dear Tracey A

Many thanks for your review.
I’m thrilled that you enjoyed your surprise weekend away and received great customer service.
We hope to welcome you back to the hotel in the future.

Kind regards
Clare Swift
clare.swift@yewlodgehotel.co.uk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 July 2014

We went as a group of 8 women and booked the spa overnight deal which was amazing value! We got overnight stay, lunch, one treatment, evening meal, breakfast, cocktail and bottle of Prosecco between us for £102pp.
I would definitely stay here again. The rooms were clean and comfortable. The spa girls were lovely and the spa itself was nice and clean, albeit a little busy. The lunch was simple – just sandwiches - but the evening meal was tip top! It was three courses with the cocktail and the Prosecco. The lamb was cooked to perfection, the steak too. We had a couple of veggies who enjoyed the vegetable cannelloni. I had the chicken dish and the halloumi for starters. There wasn’t one complaint about the food at all. The breakfast also in the morning had an abundance of choice from yoghurts and fruit to a full English.
I spoke to a few people at the spa who had booked to stay there before going to the nearby airport and their deals sounded great value too. Overall a nice relaxing stay enjoyed by all.

  • Stayed: July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank KJMarshall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMYewLodge, Manager at Best Western Premier East Midlands Airport Yew Lodge Hotel, responded to this reviewResponded 8 August 2014

Dear KJMarshall

Many thanks for your review.
It’s great to hear that you would stay with us again and that your whole group enjoyed their meal and stay with us.
We certainly do some great park and fly offers, should you be interested please contact Nicola Cooper our Reservations Manager on res@yewlodgehotel.co.uk.
We hope to welcome you back to the hotel in the future.
Kind regards
Clare Swift
Revenue Manager
clare.swift@yewlodgehotel.co.uk

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2014

We have just returned from our 2 days break at Yew Lodge Hotel in Kegworth, where we had a really nice, relaxing stay. The hotel itself is very pleasant, room was spacious and clean, equipped with a fan which was very helpful as last few days were hot. The parking is quite spacious and it wasn't difficult to find a parking space. But what really made it exceptional is the level of service we received. The staff was really helpful and nothing was too much trouble. We enjoyed our meals at the Orchard restaurant, well presented and tasty.
The village itself does not offer much, but if you after sightseeing Elvaston Castle is within 15 min drive, and it is a very nice place too see and relax.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank AgnesandJohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMYewLodge, Manager at Best Western Premier East Midlands Airport Yew Lodge Hotel, responded to this reviewResponded 8 August 2014

Dear AgnesandJohn

Many thanks for taking the time to review the hotel.
It’s great to hear that you enjoyed your stay with us and enjoyed your meal with us.
I am delighted that the staff were helpful and that you received such a good level of service.
We hope to welcome you back to the hotel in the future, we are now offering several discounted tickets to lots of attractions in the area.

Kind regards
Clare Swift
Revenue Manager
clare.swift@yewlodgehotel.co.uk

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Reviewed 28 July 2014

We reserved a meal in restaurant at 8pm, arrived at 745 to be told to sit and we will get you a table as soon as possible - 830, I gave them 5 mins to locate table or reservation cancelled - 5 mins later table found, reason - to many people dining without reservations and reserved tables given to them. Although I was disappointed with the situation, the food when we finally ate, was excellent.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB
1  Thank Billy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMYewLodge, Manager at Best Western Premier East Midlands Airport Yew Lodge Hotel, responded to this reviewResponded 8 August 2014

Dear Billy M

Thank you for your review.
I apologise regarding your table reservation and how long you had to wait. I am pleased that you enjoyed your food but again apologies for the inconvenience regarding your table.
Kind regards
Clare Swift
Revenue Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2014

We stayed on a two night break packaged as a Murder Mystery. As this was on a steam train in Loughborough I will review that separately.
THE GOOD: there was ample free parking and the staff were all very helpful if not always getting everything right. The room was clean and well presented with a more traditional feel compared with more modern hotels. Dark wood furniture, a surplus of biscuits and a shower that leaked. There was also no air con which was a bit of a problem with it being really hot but there was a fan in the wardrobe which did a good job. The food was a pleasant surprise. Reviews did say it was good and it was, very tasty and beautifully presented. Perhaps the best feature at the hotel
The gym was excellent, one of the best I have seen in a hotel.
THE BAD: the bar was poorly stocked, there are no real beers or ales except in a bottle with choice really only cider or lager. No cocktails available except jugs of Pimms, a martini was simply not possible. Service in the restaurant was a dichotomy, I would praise the staff for trying so hard and literally running around trying to serve people but it was chaos. There was no leadership, no manager or maître de to be seen. We had booked a table for 8.00 when we checked in but there was no record of this in the restaurant, again they tried to help but we had to wait 30 minutes in the bar for a table. But more frustrating was twice being told by staff that they were prepping our table and we would be seated next only for others couples who arrived after us to be collected from the bar and taken through to the table they had just prepared.
Breakfast was similar, we had to wait for a table and when we were seated it was manic. Again, all credit to the staff that were rushing and running, some dripping with sweat but there was no structure. No one took responsibility for stocking the buffet, others were serving at tables ALL OVER the restaurant and not working one section. NOTE TO MANAGEMENT- you are letting your staff and your customers down, raise your game or get outside help to train you in business management.
THE UGLY: the 'spar'. Filthy, messy, noisy and so stressful. It doesn't help when children are not just allowed but encouraged by parents to run, shout, scream and splash. age limits ignored, just a horrible place to be, unless you are 7. Forget any thoughts about spending any time relaxing in a peaceful environment, it won't happen.
Check out was dreadful. Again the staff on the desk were trying very hard but seemed to have had no or little service training and the hotel systems were so slow and cumbersome. The queue stretched right across reception, out the door and into the car park. And again, not a manager in sight.
On balance then, not a bad hotel and helpful if inefficient staff just poorly managed. Go for the food and you'll have a good meal but allow plenty of time to check out and steer clear of the spar. If management worked as hard as their staff it would be a really nice hotel.

Room Tip: Try for a room on high floor as there can be noise from the ballroom if there is a function on
See more room tips
  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank TerryandJane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMYewLodge, Manager at Best Western Premier East Midlands Airport Yew Lodge Hotel, responded to this reviewResponded 8 August 2014

Dear TerryandJane

Thank you for your review.
We will take all your comments and review them with the relevant departments, I hope you enjoyed your time on the train.
We hope to welcome you back to the hotel again.
Kind regards
Clare Swift
Revenue Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2014

My partner and I made a two night booking with our 18 month old daughter. The hotel itself is lovely, with a spacious bedroom and great leisure facilities; but what made the stay for us was the behaviour of the staff.
Having a young child, eating in restaurants / bars can be quite chaotic, and the hotel event on the first evening created a very busy and lively service. Despite the demands of their jobs, several members of staff each found a moment to come and say hello to our daughter and try to win a smile!
This friendly service made the stay for us, and remains a stand out memory long after the end of our stay.

  • Stayed: June 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Dan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GMYewLodge, Manager at Best Western Premier East Midlands Airport Yew Lodge Hotel, responded to this reviewResponded 7 August 2014

Dear Dan S
Thank you for your lovely review!
I’m delighted that you enjoyed your stay with us and that you found the hotel spacious and enjoyed the leisure. I am particular thrilled to hear that staff took the time to make you and your family feel welcome.
We look forward to welcoming you back to the hotel in the future.
Kind regards
Clare Swift
Revenue Manager
clare.swift@yewlodgehotel.co.uk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Premier East Midlands Airport Yew Lodge Hotel

Address: 33 Packington Hill, Kegworth DE74 2DF, England
Region: United Kingdom > England > Leicestershire > Kegworth
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 2 Hotels in Kegworth
Price Range: £60 - £108 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Premier East Midlands Airport Yew Lodge Hotel 4*
Number of rooms: 114
Reservation Options:
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Also Known As:
Best Western Premier Yew Lodge Hotel And Conference Centre
Best Western Kegworth
Kegworth Best Western
Best Western Yew Hotel
Best Western Premier East Midlands Airport Yew Lodge Hotel Kegworth, Derbyshire

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