On arriving at the hotel, I was pleasantly surprised considering the price we had paid. There was plenty of parking, the reception area was clean and the staff friendly and helpful. My colleague and I were shown to our room which was perfectly adequate for an overnight business stay. We went down to the bar for a meal and again the staff were friendly and helpful. We ate in the bar off the restaurant menu - the prices were very reasonable and my chicken was tasty.
It all went terribly wrong when we went back to our room. As we turned off the light, we became aware of a loud, whirring noise and, after looking out of the window, we realised that we were in a room directly above a bank of generators. This noise went on all night - fine if it had been a constant noise but it kept stopping and starting so it was impossible to ignore it. Fortunately, I always carry ear plugs however my colleague was not so lucky.
In the morning, the breakfast was fine with enough choice and the staff in the restaurant were friendly and attentive.
When I checked out, it was a totally different story, the 3 people behind the reception desk could hardly be bothered to say hello, even after a cheery good morning from me; one of them did not look up from a computer screen the whole time I was at the desk.
I asked if the hotel had been fully booked the previous evening and when asked why I wanted to know, explained that we had been put in a room directly above the generators and, as a result, had a terrible night's sleep. I was told that the hotel had not been fully booked and, if we had asked, we would have been moved. Now, since we were ready for bed when we became aware of the generator, this would have caused too much upheaval.
The member of reception staff then asked if I stayed in the area a lot and, when I said that we had started doing a lot of business in the area and as a result were sourcing hotels and conference rooms to use on a regular basis, was told that I could be shown a selection of better rooms since "the room you stayed in last night is one of our worse" .... Speechless does not come close!! Why on earth would you put someone in this room if you had others available?
Needless to say, the last impression of this hotel is our lasting one. It's doubtful we would use it again.
- Official Description (provided by the hotel):
- As an independent hotel we live by our motto - Professional, Personal and Flexible. We think you'll enjoy our hotel, the attention to detail, the warm and friendly welcome and our overall customer centric approach. Here are some more reasons why you should choose Kegworth Hotel :- Ideally located, well connected Spacious well-equipped rooms Quality food choices ... more less
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- Also Known As:
- Kegworth Hotel & Conference Centre Derbyshire