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“Wonderful hotel” 5 of 5 bubbles
Review of The Hoste

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The Hoste
Ranked #1 of 2 Hotels in Burnham Market
Callow Hill, United Kingdom
Level Contributor
26 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Wonderful hotel”
5 of 5 bubbles Reviewed 25 July 2014

We stayed here for 3 nights in June and had a wonderful time. The hotel is in a lovely position on the green with tables outside for drinks in the evening sunshine. We took our dog and found the hotel to be very dog friendly. The rooms are lovely and spacious with modern bathrooms. The public area are light and modern. Breakfast was served in the orangerie looking onto the garden area. There was plenty of choice from the buffet or you could choose from the menu. The local area is perfect for walking and has a large choice of pubs serving good food. Can't wait to go back!

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank *.*.*.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline W, Manager at The Hoste, responded to this review, 28 July 2014
Thank you for taking the time to review your recent stay with us. It is great to read such positive feedback and in particular that you found our hotel to be dog friendly and welcoming.
We look forward to welcoming you, your partner and your dog back in the near future.
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1,234 reviews from our community

Traveller rating
    561
    329
    191
    97
    56
See reviews for
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19
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (347)
Date | Rating
  • English first
  • Any
English first
England
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 24 July 2014

What a relaxed & chilled out stay - 3 nights in a lovely junior suite, it was our 32nd wedding anniversary. The weather was good (I don't think the Hoste had anything to do with it!) & the food was up to expectations. The service was attentive, without being intrusive. All the staff (& owners) were very pleasant, in particular Pip!
A genuinely lovely break, thank you.
Robert & Jackie S. (3rd July 2014)
Some of the comments are very negative - did we all stay @ the same place?

Room Tip: You get what you pay for! Especially in the UK
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  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jaxsanders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline W, Manager at The Hoste, responded to this review, 28 July 2014
Thank you for your recent review, it was lovely to read that you awarded us 5 out of 5. We have passed your kind comments on to the team and especially to Pip.. We do look forward to welcoming you back soon.
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Oxford
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
1 of 5 bubbles Reviewed 20 July 2014

I had heard that the Hosts was 'special' and at £220 for a single room in Burnham Market I thought it should be.
My room directly looking over a car park was in full view of the hotel entrance and reception had no net curtains and consequently in the day the curtains had to be kept closed.My annex location was consequently rather noisy with patrons drinking outside and the coming and going of guests both by car and foot. The carpet had multiple large stains and the bed linen/pillows needed replacing.
The Hosts was once pobably a nice village pub but now greatly extended and for some reason f the owners feel able to charge overinflated rates.

Room Tip: Don't recommend that you stay there.
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  • Stayed July 2014, travelled solo
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
11 Thank PeterJohnston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline W, Manager at The Hoste, responded to this review, 28 July 2014
Thank you for your recent review, we are sorry to read of your disappointment. The Hoste as you know is located in Burnham Market a small picturesque village, with this location in mind we unfortunately cannot offer guests ‘a sea view’. We inform all guests on booking of the views from the bedrooms as only a few of our bedrooms over look the car park. We apologies for the lack of net curtains, we do however provide curtains and blinds in the bedrooms to give guests the option of full privacy blocking out the light or privacy for during the day. We do hope we have the opportunity of welcoming back in the future and would welcome the chance to discuss room facilities and views in more detail with you when booking.
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London, United Kingdom
Level Contributor
45 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 bubbles Reviewed 20 July 2014

What has happened to the Hoste, very disappointing evening. Totally agree with janetfarmers review, poor front of house service and staff who lack direction. Do not visit here with high expectations. Such a shame it could be so good.

  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
8 Thank FoodyBrit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline W, Manager at The Hoste, responded to this review, 28 July 2014
Thank you for your recent comments, we are sorry to read of your disappointment during your visit. Service should preferably be professional, although we do rely to a great deal on enthusiastic yet young staff, but it absolutely must be smooth and efficient if we are to succeed in providing guests with an enjoyable time. In your case we clearly failed to deliver on this score. May we thank you for giving us the opportunity of responding and I hope that we will be able to welcome you back in the future.
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Battle, United Kingdom
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed 19 July 2014

We have just spent two nights at The Hoste. This hotel has recently undergone extensive and expensive renovation and provides comfortable accommodation. Unfortunately the management have yet to get to grips with dealing with the extra guests this expansion has
generated. We stayed in the Vine Boutique Hotel, an 8 bedroom Georgian House annexed from the main hotel and on the other side of the green, which was very comfortable and well equipped. Especially appreciated was the fresh milk in the fridge and teapot for our morning tea, bathroom robes and large bath sheets. However, our on-line booking did not mention we would not be in the main hotel and the first we knew was when we arrived. This was not an issue for us but could be for some and the booking should point this out.
Whilst the hotel is good the restaurant and service is another issue. We ate in the restaurant on both nights of our stay and both nights we had a half-hour wait for our main course following our starter. This is unacceptable. Some of the dishes offer very meagre portions of protein which makes the dish over-priced. Whilst the food is nicely presented and reasonably well cooked (although my husband's beef wellington had soggy pastry), it is not exceptional. Breakfast is served from 7.30am and on our first morning we arrived just after 8am and there was no hot buffet, which never arrived; this was fine for us as orders were taken for freshly cooked, which we think is better, but it took 20 minutes from ordering to arrive; they had also run out of marmalade. On the second morning at 8.am there was again no hot buffet, but this was set up by 8.30am and the marmalade arrived at 8.15am., and you could order freshly cooked.
Front of house there are plenty of staff but they seem to lack direction and not to have clearly defined roles which makes for a rather chaotic service for guests.
I didn't find my stay particularly restful due to the poor service and long wait for food at every meal. The excuse of high demand is not acceptable as this happened both nights, and it was not a weekend. I also think the restaurant is over-priced for what is on offer. I would not recommend The Hoste at the current time and would not book again until management have addressed the issues in the kitchen and front of house. My experience here was average at best.

  • Stayed July 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Service
Helpful?
6 Thank janetcifarmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline W, Manager at The Hoste, responded to this review, 28 July 2014
Thank you for your comprehensive report following your recent stay with us. Firstly I would like to apologise that we did not meet the standard expected of The Hoste and we aim to provide fantastic and quality service to all our guests. Your delays in your food arriving at your table was unfortunate and hope you can understand that we pride ourselves on good quality produce and freshly cooked to order, we apologise for the delays you experienced and can assure you that this is not the usual standard we pride ourselves on.
We are pleased to read that you enjoyed your bedroom and appreciated the ‘little touches’ we provided during your stay. We do hope we have the opportunity of welcoming you back in the near future.
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Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 19 July 2014

Not the cheapest in Burnham M, but good quality food and a large, quiet outside dining area at the rear. We had a shared seafood platter which was excellent, can't remember what the kids had but they both cleared their plates, good service and food came relatively quickly. Recommended.

  • Stayed July 2014, travelled with family
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Simon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline W, Manager at The Hoste, responded to this review, 28 July 2014
Thank you for your recent review following your visit to the Hoste. We are pleased to read that you enjoyed your visit and would recommend us to your friends.
We look forward to welcoming you back to the Hoste soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
LONDON
Level Contributor
54 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed 17 July 2014

Popped in here one Sunday and had a great Breakfast with a friend.

I had muesli with yogurt, orange juice, earl grey tea, a cooked breakfast and my friend had something similar and all was good. There is fruit, cereal, coffee, many juices to select from and you pay one price for the choice.

A nice venue and the service was great, and we were not staying over night, just went in and was welcomed. Ater this we strolled around the village and enjoyed a morning in the area. Wish more place in North Norfolk were like this.

  • Stayed June 2014, travelled with friends
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JAMES819
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Caroline W, Manager at The Hoste, responded to this review, 18 July 2014
Thank you for your kind comments, we are delighted to read that you awarded us 5 stars. It was a pleasure to read that you enjoyed your impromptu breakfast at The Hoste.
Hope to see you back again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Hoste

Property: The Hoste
Address: 14 Market Place | The Green, Burnham Market PE31 8HD, England (Formerly Hoste Arms)
Region: United Kingdom > England > East Anglia > Norfolk > Burnham Market
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 2 Hotels in Burnham Market
Price Range (Based on Average Rates): ££
Number of rooms: 62
Official Description (provided by the hotel):
Situated in the centre of Burnham Market, The Hoste Luxury Boutique Hotel boasts a private 20-seat cinema room, a gym, a beauty spa, an award-winning restaurant, luxury bedrooms, and self-catering cottages over various locations within the historic village. Featuring free Wi-Fi and free private parking, this boutique resort is just 2 miles from Norfolk's sandy beaches. Offering a flat-screen TV with Sky channels and tea and coffee making facilities, the uniquely designed accommodation lies across 6 individual properties. The bathrooms feature luxurious toiletries. Many boast a free-standing bath, pretty terrace, or views over the village green. The Hoste's sophisticated restaurant serves a modern British menu. For a more informal dining experience, guests can eat in the conservatory, lounge, garden, or bar. Dishes are prepared using locally sourced, seasonal produce. Meals can be complemented with a drink from the extensive wine cellar. Located in the courtyard wing of the 17th century property, The Hoste Beauty Spa offers a range of specialist treatments and a hot tub. Burnham Market is surrounded by acclaimed nature reserves, picturesque villages, and historic market towns. ... more   less 
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Also Known As:
Hoste Arms Hotel Burnham Market
The Hoste Burnham Market, Norfolk

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