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“Good Choice”

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The Saracens Head Hotel
Ranked #2 of 3 Hotels in Towcester
Certificate of Excellence
Yorkshire
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Good Choice”
Reviewed 3 March 2014

We thoroughly enjoyed our stay here the night before The Silverstone Half-Marathon. The room was clean and the bed extremely comfortable. A good choice at breakfast time and it was extremely pleasant to be served by a bright and breezy young lady, immediately the 8 a.m. Sunday breakfast became available. We returned after the marathon for a drink before heading back up north ... The bar is a little small for a hotel as popular as this Country Inn and could possibly take a table or two more (open up the room off the bar evenings/weekends if there are no conference bookings???). All-in-all, a great choice.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank YorkshireAustin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris_Garnett, Guest Relations Manager at The Saracens Head Hotel, responded to this review, 6 March 2014
Thank you for your recent review regarding your stay with us at the Saracens Head Hotel. I am glad that you enjoyed your stay with us and that our high standards are being kept. We look forward to welcoming you back in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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405 reviews from our community

Traveller rating
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    25
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (71)
Date | Rating
  • English first
  • French first
  • Any
English first
Wakefield, United Kingdom
Level Contributor
3 reviews
Reviewed 3 February 2014

Stayed there two nights. On arrival we were greeted by friendly and helpfull staff. The rooms were well presented but it was the bathroom that let it down. There was a bit of bathroom mould near the bath.
We never had an evening meal nut we did stay for breakfast which was very nice.
Would recommend and stay again.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shauntennant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris_Garnett, Guest Relations Manager at The Saracens Head Hotel, responded to this review, 10 February 2014
Thank you for your feedback on your recent stay. I am pleased that you enjoyed your stay. I will ensure our bathrooms are cleaned to a higher standard. We look forward to welcoming you back to the Saracens Head.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northampton, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
Reviewed 1 February 2014

Arrived at check in at 6pm, to be greeted by a miserable "yes" from the man at reception......we are at your hotel reception, with a bag in our hands.....what did you think we were there for ???...checked in and booked a table for dinner for 6.30 as they were having a large party in at 7.30..... any way....room was superb, warm and clean. Went for dinner, to find the same check in man looking rather confused at us, as though we should not of been there...when the penny dropped, and we were shown to a table, things started looking up...... We had French Onion soup for starters......absolutely superb......well done chef....I had Mixed grill for main, wife had Steak Solo cooked in garlic butter with an apple and celeric slaw....arrived at table very quickly and hot.....but.........Steak solo was not cooked in garlic butter, and no slaw in any format was on the plate....it was taken away and replaced within 5 minutes and was very good.......Breakfast was good the following morning....check out on the other hand was farcical.....printer was not working, so the girl went to find the manager to come sort it out, upon her return, she quite proudly told us that he "could'nt be bothered ".....where dear wife of mine decided that 15 minutes was long enough to wait, and he will be bothered, so stormed of to find him....after a couple of minutes, he sheepishly arrived, with wife in tow, to tell the receptionist that he had already printed the invoice out and it was in a back room.......and to top it all off....no dinner had been added to the bill, so we could not be bothered to pay......( we did tell him though, and again...he could be bothered to add it on)

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Heidi G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris_Garnett, Guest Relations Manager at The Saracens Head Hotel, responded to this review, 3 February 2014
Thank you for your feedback on your recent stay. I am happy that you were comfortable in your room and enjoyed your evening meal & breakfast. I am taking steps to ensure our reception desk is more efficient and organised going forward. I take all feedback seriously and will ensure this does not happen again. We look forward to seeing you again at the Saracens head
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leighton Buzzard
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 February 2014

Stayed last night room excellent except plug for bath missing. Reception staff polite and helpful.
Went for dinner had mixed grill sausage burnt looked left over from breakfast, lamb chop rare., could not cut with a steak knife, waited for staff for 35 minutes, ignored wanted to order cheese board and 2 glasses of wine gave up paid bill left. Came down for breakfast in morning husband asked for a coffee put in milk, this curdled, smelt milk it was off, only had toast did not want to eat after last night, there were other unhappy people there as well. This was a birthday present for my husband.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SueLeightonBuzzard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris_Garnett, Guest Relations Manager at The Saracens Head Hotel, responded to this review, 3 February 2014
Many thanks for your feedback on your recent stay with us. We are pleased that you enjoyed your room, my apologies for the unsatisfactory food and service. This is not our usual high standard that we strive to deliver; I will be fixing the problems mentioned here. I hope to welcome you back to the Saracens head in the Future
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Sheffield, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 27 January 2014

We had a room for one night at the Saracens Head, while down in Northamptonshire for a driving experience at Silverstone.

Our room was really lovely (superior double), very comfortable and spacious, and the hotel excellent (despite the bar being a touch pricey!)

The staff were highly attentive and professional. There was always someone at reception and the service at breakfast was very good.

The Saracens Head is very handy for Silverstone track (10 mins drive away) and Towcester Race course (2 mins approx).

We had a fabulous stay and would definitely come back if we're ever in that neck of the woods again.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mandsiii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris_Garnett, Guest Relations Manager at The Saracens Head Hotel, responded to this review, 29 January 2014
Thank you for your comments on your recent stay. We are pleased that you enjoyed your stay with us. We look forward to welcoming you back to the Saracens Head.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Towcester, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 January 2014

We were a group of nine with pre-booked table. The refurbished Saracen's Head is much smarter (although it has lost its apostrophe along the way). However, a very long wait, starters were cold and had to be sent back, main courses were of poor quality - more reminiscent of canteens many years ago - workers would not accept such poor catering company supplied food these days. All main meals were of an unacceptable quality, some iin part inedible. They should never have left the kitchen. It is a poor reflection on the professional standards of the person in charge of the kitchen. From the appearance of this hotel and restaurant one would expect far, far better quality and service. If you want cheap food, and it is quite cheap, you will still fare better in any other eating establishment in the area. The Saracen's Head, although under new management, needs a good shake up, improve its food suppliers or even employ a cook who can cook and speed up its service. Nice mural though but I will not be returning to admire it.

Room Tip: Stay elsewhere, there is plenty of choice in the area.
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  • Stayed January 2014, travelled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank Towcesterperson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris_Garnett, Guest Relations Manager at The Saracens Head Hotel, responded to this review, 29 January 2014
Thank you for your comments regarding your recent experience. I am sorry that you received such bad service and poor quality food. I will be addressing these issues to ensure this doesn’t happen again. We look forward to inviting you back to the Saracen’s Head.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Towcester, United Kingdom
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 12 January 2014

We live within walking distance of the Saracens Head and eat there regularly. The food is good but the service is appalling. We just take it in our stride now because it's convenient, but if your going to get in your car, drive to the New Inn in Abthorpe or the Bartholomew Ams in Blakesley it'll be better.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Towcestersaint
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chris_Garnett, Guest Relations Manager at The Saracens Head Hotel, responded to this review, 29 January 2014
Thank you for your valuable feed back. I am pleased you enjoy the food at the Saracen’s Head; I will be taking steps to improve our service so that you can once more enjoy the Saracens Head as your local pub/restaurant. I look forward to seeing you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Saracens Head Hotel

Property: The Saracens Head Hotel
Address: 219 Watling Street West, Towcester NN12 6BX, England
Region: United Kingdom > England > Northamptonshire > Towcester
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service
Hotel Style:
Ranked #2 of 3 Hotels in Towcester
Price Range (Based on Average Rates): £
Hotel Class:3 star — The Saracens Head Hotel 3*
Number of rooms: 20
Reservation Options:
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Also Known As:
Saracens Head Hotel
The Saracens Head Hotel Towcester, Northamptonshire

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