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TJ
United Kingdom
Lovely night’s sleep in a beautiful building
4.0 of 5 bubblesReviewed 9 Dec 2023via mobile
Had a lovely stay here with friends in the run up to Christmas. The bedrooms were comfortable and well proportioned, good hot shower in the bathroom, everywhere spotlessly clean.

I was really impressed by the hotel staff, we were all addressed by name throughout which is such an easy thing to do but gives a really personal touch. A phone call the week before to ask if we wanted to book a table for dinner was also really appreciated.

The restaurant was busy and lively with Christmas parties as you’d expect at this time of year. The service here was a little chaotic but the food was good and we were able to stay around our table putting the world to rights way past last orders without feeling pressured to leave.
Date of stay: December 2023
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    Reviews (798)
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    12 - 17 of 798 reviews
    Reviewed 24 November 2023

    Can't recommend enough! Staff constantly go out of their way to help, nothings to much trouble, food excellent.
    From booking, to checking in all painless.
    Its a popular place and car park gets busy, all other facilities excellent.

    Date of stay: November 2023
    • Trip type: Travelled with friends
      • Value
      • Location
      • Service
    Thank Gordon G
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Greene King, General Manager at The Saracens Head Hotel, responded to this reviewResponded 25 November 2023

    Hi Gordon
    We are grateful for a superb recommendation.
    The team enjoyed your special occasion.
    Come back soon.
    Regards
    Dave and Team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 6 November 2023

    We stayed at the Saracen's head the night before a family meal, arranged in the adjoining restaurant. the accommodation in an historic coach house was of a high standard and very clean.
    Special mention to the quality and friendliness of staff in the hotel. They were extremely helpful from check-in through to the end of our meal the following day. They took special care to check our arrangements for the family event and reassure us all was fine and well in order.
    We strongly recommend the Saracen's Head as a place to stay - so much better and individualistic than the standard Premier Inn rooms!

    Date of stay: November 2023
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    Thank FozzzyMadeley
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Greene King, General Manager at The Saracens Head Hotel, responded to this reviewResponded 8 November 2023

    Dear Fozzy
    I am delighted that your family meal was such a success. We always endeavor to make memories.
    The team love your comments and recommendation.
    Come back soon.
    Regards
    Dave and Team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 2 October 2023 via mobile

    Excellent Golden wedding party!
    Thank you to David, Michelle and team for making our golden wedding anniversary such a wonderful occasion. The service and food was excellent. They catered for 35 of us. The room was decorated beautiful. The whole evening exceeded our expectations. We stayed the night, lovely room. Good choice of breakfast and our waitress was the same as the previous evening. Who greeted us with a smile, she must have been shattered because she had worked so hard!
    Once again thank you. I will definitely return to the Saracens Head Towcester

    Room tip: Parking a little tight but I’ve always found a spot
    Date of stay: September 2023
    Trip type: Travelled with family
    Thank Linda H
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Greene King, General Manager at The Saracens Head Hotel, responded to this reviewResponded 3 October 2023

    Hi Linda.
    Thank you so much for your wonderful comments.
    It was a privilege to host such a momentous family celebration. Massive thanks to Sarah for her kind assistance.
    We look forward to welcoming you back soon.
    Regards
    Dave and Team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 29 September 2023

    Found by chance looking for food on a long journey. The staff were so welcoming and the steaks were cooked perfectly. Connor went above and beyond to help us wish voucher deals thank you definitely will return when that way.

    Date of stay: September 2023
    Trip type: Travelled as a couple
    Thank Hayley W
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Greene King, General Manager at The Saracens Head Hotel, responded to this reviewResponded 2 October 2023

    Hi there Hayley,

    Our location makes us THE perfect stop off on a long journey and we are delighted that you found us! Connor is a fantastic member of the team and it’s delightful to hear that the staff went over and above to welcome you.
    We do ‘do’ a great steak here at The Saracens .

    We look forward to seeing you again very soon

    Dave and the Team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 25 September 2023

    Let's start with the positives on this hotel, beginning with location which is ideal for Silverstone. Colin, on the front desk, was great to chat to and didn't quibble when I had items from Amazon sent to the hotel for my attention. Then breakfast food was very good and the room didn't suffer from traffic noise.

    Talking of noise, the wedding party music stopped on the dot of the promised time.

    It was the details which let the hotel down, individually not show-stoppers but in total they took the shine off. Here goes -

    Cold tap on sink had minimal flow, I used bath tap to fill kettle
    House keeping staff avoided catching your eye and never greeted you
    WiFi was on an email-harvesting portal which needed constant renewing
    No net curtains on bedroom window which overlook car-park/beer garden
    Room had no A/C and no ventilation as windows were blocked from opening more than a couple of inches; I expect it would get very stuffy on hot days
    Much hoovering in restaurant when guests were having breakfast
    Paucity of power sockets in room; with kettle and fan plugged in, that used all sockets at the desk
    Bathroom shower head was stuck in position on riser pole (actually 'tired' would be a good description of the bathroom in general)

    Am I being over picky? I don't think so when other hotels in a similar price range do better.

    Date of stay: September 2023
    • Trip type: Travelled solo
      • Value
      • Location
      • Service
    1  Thank nobodytoknow
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Greene King, General Manager at The Saracens Head Hotel, responded to this reviewResponded 26 September 2023

    Thank you for taking the time to bring these matters to my attention. We appreciate your detailed review and shall look into all of the above..
    Regards
    Colin and Team

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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