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Best Western Plus Old Tollgate Hotel
Ranked #1 of 2 Hotels in Bramber
Certificate of Excellence
Reviewed 13 February 2014

There are some good points and poor points about the hotel. Reception is friendly and efficient. The public areas are old fashioned and dated.

The room, in a the newish block across the path from reception was a very good size, but not a good layout. Again, the furnishings were dated and a bit worn. The bed and pillows were not very comfortable. The feeble heating ssystem (a small elecric heater) was barely able to keep the room warm. The bathroom was adequate - the fittings were dated but everything was clean and worked. The shower could have been more powerful, but was OK.

Free wifi was available, but was slow and disappeared for a period in the morning.

Some of the staff need better training in customer service. For example when we arrived at the bar all the staff were busy preparing drinks for diners, but there were no other customers at the bar. That in itself is not a problem, but the bar staff did not even acknowledge we had arrived - they could have apologised that they were busy and would serve us as soon as they could.

We didn't eat dinner, but the restaurant was busy and people seemed to be enjoying the carvery. Breakfast was average.

  • Stayed: February 2014, travelled on business
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Thank MyReview186361
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maggie P, General Manager at Best Western Plus Old Tollgate Hotel, responded to this reviewResponded 17 February 2014

Dear MyReview186361
Many thanks for taking the time to write you review. I would like to assure you that we do take our guests comments seriously and I will bring your review to the attention of our maintenance team and the Restaurant manager.
kind regards

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398 - 404 of 588 reviews

Reviewed 12 February 2014

Good enjoyable short break, only drawback, as the weather was SO bad, was having to leave our accommodation,via the garden to get to the restaurant and bar, (which did not do much for the hairdo, and keeping our clothes dry!) We were not aware that we were not staying in the main hotel when we booked, but maybe we did not research it very well. We think most of the rooms were outside the main hotel building.But a very enjoyable stay and visited several places of interest including Chichester.l.

  • Stayed: February 2014, travelled as a couple
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Review collected in partnership with Best Western GB
Thank Janet R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maggie P, General Manager at Best Western Plus Old Tollgate Hotel, responded to this reviewResponded 17 February 2014

Dear Janet R
Thank you for your review. Unfortunately the weather has been so dreadful and it has not been possible to even keep an umbrella up!! We do have 10 bedrooms in our main building - please mention when booking and we will do our utmost to accommodate you. Please check our own website for our latest special offers or call the hotel direct on 01903 879494.
kind regards

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Reviewed 26 January 2014

We stayed just the one night with friends whilst visiting the area. Wish it had been longer. We booked Dinner, Bed & Breakfast. Excellent Value. We had a lovely clean room, nice bathroom & the added bonus of free wifi.
The dinner was the highlight of the stay. What a choice of meats & dishes served from the carvery. The food & service was excellent. Although the restaurant was full, there never seemed to be a delay or any shortages. The staff were very hard working, but always friendly & attentive. A credit to the establishment & management.
Again breakfast was very enjoyable, all fresh produce & all to a very high standard. We had a leisurely breakfast, which was enjoyable & relaxing start to the day.
I can only say that we found this hotel to be faultless, we couldn't have asked for more. Thank you.

  • Stayed: January 2014, travelled as a couple
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1  Thank Philip L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maggie P, General Manager at Best Western Plus Old Tollgate Hotel, responded to this reviewResponded 30 January 2014

Dear Philip L
May I thank you for taking the time to write your fabulous review. I am delighted to read that you thoroughly enjoyed your stay and I will pass your comments regarding the staff back to them personally. We hope to see you again soon and please check our website for best available rates and our latest special offers.
kind regards

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Reviewed 25 January 2014

Pleasant staff, excellent room,very clean with plenty of space. Very high standard of furnishings. Spoilt for choice at breakfast which was lovely. We would certainly recommend this hotel and will definately come back. In every way a very satisfactory stay.

  • Stayed: January 2014, travelled as a couple
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1  Thank camelopardis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maggie P, General Manager at Best Western Plus Old Tollgate Hotel, responded to this reviewResponded 30 January 2014

Dear camelopardis
We always appreciate it when our guests take the time to wirte a 5* review - thank you. I am delighted that your stay was an enjoyable one. Please check our own website for best available rates and our latest special offers.
kind regards

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Reviewed 22 January 2014 via mobile

My wife and I stayed in one of the four poster rooms with spa bath. Room was clean, good sized and very cosy. We received a friendly welcome on arrival. Ended up eating in a lovely chinese restaurant just down the road. We have eaten at the carvery previously and were really impressed but fancied something a bit different on this occasion. The breakfast was fab, hot food all tasted fresh and not like at some hot buffets were it tastes like it has sat around for hours. Booking online in advance was simple and easy. Would definitely recommend this hotel for a short break away.

Stayed: January 2014, travelled as a couple
1  Thank punky82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maggie P, General Manager at Best Western Plus Old Tollgate Hotel, responded to this reviewResponded 30 January 2014

Dear punky82
Many thanks for taking the time to post your 5* review. It is always good to hear our customer feedback which helps us in our efforts to exceed our guests expectations. Please check our website for our best available rates and latest special offers.
kind regards

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Reviewed 12 January 2014

Good value hotel with pleasant staff, good breakfast (but get there early), clean rooms, comfortable bed and lots of hot water. 3rd time we have stayed, and standards have been maintained. Easy to book on website, quick, simple check-in and out.

  • Stayed: January 2014, travelled with friends
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Review collected in partnership with Best Western GB
1  Thank hollandNorthDevon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maggie P, General Manager at Best Western Plus Old Tollgate Hotel, responded to this reviewResponded 30 January 2014

Dear hollandNorthDevon
Thank you for taking the time to post your positive review. I am very pleased to read that you enjoyed your stay with us again. As a regular guest may I suggest that you check our website for our best available rates.
kind regards

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Reviewed 10 January 2014

We stayed here in November, the second time we have stayed here. The staff are friendly and the food, although buffet style and not to everyones liking, is great and is good value. We stayed on a dinner, bed and breakfast basis and will certainly be back.

  • Stayed: November 2013, travelled as a couple
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Thank Sarah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maggie P, General Manager at Best Western Plus Old Tollgate Hotel, responded to this reviewResponded 30 January 2014

Dear Sarah S
Thank you for your excellent review, I am delighted to read that you enjoyed your recent stay. Please check our website for our latest special offers and we hope to see you again in the near future.
kind regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Old Tollgate Hotel

Address: The Street, Bramber BN44 3WE, England
Region: United Kingdom > England > West Sussex > Bramber
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Bramber
Price Range: £70 - £123 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Plus Old Tollgate Hotel 3*
Number of rooms: 38
Official Description (provided by the hotel):
Just 10 miles north of Brighton, the Old Tollgate Hotel is one of the most popular 3 Star Country Hotels in West Sussex. Set within the idyllic Village of Bramber, Steyning at the foot of the Sussex Downs, you can expect wonderful customer service and comfort whilst enjoying the hotel’s old worldly charm. The modern traveller will benefit from Free Parking, Free WIFI and Flat Screen TVs in every guest room.Our award winning Carvery Restaurant offers a superb selection of perfectly roasted joints, a spectacular choice of hot dishes, smoked fish, salads and mouth watering desserts.An idyllic Wedding Reception Venue with a licence to host your Civil Ceremony. The ideal hotel near to the South Coast where you can rest your head after enjoying a shopping expedition in nearby Brighton. Perfect base for lovers of golf, walking, cycling, horse riding and for visiting the many nearby historic houses and gardens in East and West Sussex. ... more   less 
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Also Known As:
Best Western Bramber
Bramber Best Western
Best Western Plus Old Tollgate Hotel Bramber, West Sussex

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