There are some good points and poor points about the hotel. Reception is friendly and efficient. The public areas are old fashioned and dated.
The room, in a the newish block across the path from reception was a very good size, but not a good layout. Again, the furnishings were dated and a bit worn. The bed and pillows were not very comfortable. The feeble heating ssystem (a small elecric heater) was barely able to keep the room warm. The bathroom was adequate - the fittings were dated but everything was clean and worked. The shower could have been more powerful, but was OK.
Free wifi was available, but was slow and disappeared for a period in the morning.
Some of the staff need better training in customer service. For example when we arrived at the bar all the staff were busy preparing drinks for diners, but there were no other customers at the bar. That in itself is not a problem, but the bar staff did not even acknowledge we had arrived - they could have apologised that they were busy and would serve us as soon as they could.
We didn't eat dinner, but the restaurant was busy and people seemed to be enjoying the carvery. Breakfast was average.
- Official Description (provided by the hotel):
- Just 10 miles north of Brighton, the Old Tollgate Hotel is one of the most popular 3 Star Country Hotels in West Sussex. Set within the idyllic Village of Bramber, Steyning at the foot of the Sussex Downs, you can expect wonderful customer service and comfort whilst enjoying the hotel’s old worldly charm. The modern traveller will benefit from Free Parking, Free WIFI and Flat Screen TVs in every guest room.Our award winning Carvery Restaurant offers a superb selection of perfectly roasted joints, a spectacular choice of hot dishes, smoked fish, salads and mouth watering desserts.An idyllic Wedding Reception Venue with a licence to host your Civil Ceremony. The ideal hotel near to the South Coast where you can rest your head after enjoying a shopping expedition in nearby Brighton. Perfect base for lovers of golf, walking, cycling, horse riding and for visiting the many nearby historic houses and gardens in East and West Sussex. ... more less
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- Also Known As:
- Best Western Bramber
- Bramber Best Western
- Best Western Plus Old Tollgate Hotel Bramber, West Sussex