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“Excellent-as usual”

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Best Western Plus Old Tollgate Hotel
Ranked #1 of 2 Hotels in Bramber
Certificate of Excellence
Fakenham, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Excellent-as usual”
Reviewed 7 April 2014

We have stayed here numerous times and always thoroughly enjoy our stay.
The staff are very friendly and we have got to know them and always welcome us back.What more can we say -carry on the good work

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
Thank CHOOSYFAKENHAM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maggie P, General Manager at Best Western Plus Old Tollgate Hotel, responded to this review, 22 April 2014
Dear Choosyfaken
Many thanks for taking the time to post your 5* review. I am delighted to read that you enjoyed your stay and I will pass your comments to the rest of my team.
Please check our website for our latest special offers or call direct on 01903 879494.
kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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562 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (112)
Date | Rating
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  • English first
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English first
Orpington, United Kingdom
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 April 2014

Must be the 4th time we have used this hotel as a rendezvous for my wife and I to meet up with our cousins before an event or as a get together and the standard of the food & friendliness and helpfulness of the staff never diminishes

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
Thank j0hntinsley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maggie P, General Manager at Best Western Plus Old Tollgate Hotel, responded to this review, 22 April 2014
Dear John T
Many thanks for your 5* review. I am delighted to read that you enjoyed your stay and we look forward to welcoming you back again soon.
kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West Sussex
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 22 March 2014 via mobile

Our son and daughter in law had their wedding reception here 21/3/14. From the first meeting with wedding co-ordinator Liz to the effort put in by all the staff on the day things could mot have been more perfect. A special mention for Martin the Slovakian waiter who did so much for the brides family from Slovakia, he translated the wedding speech and made the whole event very stress free for the bride. The food was top class as always. We had overnight stays for our party of 13 and again everything was arranged perfectly with double twin and family rooms needed, nothing was too much trouble. Topped off with a superb breakfast in the tack room set aside just for us. This hotel deserves 5 stars for its service.

Stayed March 2014
Helpful?
3 Thank Seajay30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maggie P, General Manager at Best Western Plus Old Tollgate Hotel, responded to this review, 25 March 2014
Dear Seajay30
Thank you for taking the time to write your 'wonderful' review. I am delighted to read that your son's wedding was successful and I shall pass your positive comments to all who took care of you - especially Martin.
best wishes
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
22 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 3 March 2014

really nice modern room, however i,m in in an annexe, exited the wrong door, night time, dark, no lighting, stone steps covered in moss, accident waiting to happen, ended up in the main street, basically lost the hotel, how the hell does that happen, walked all around the building to get back in basically, problems with the £10 digibox, eventually got it to work after half an hour, for what you pay why the hell don,t they invest in decent tv,s. went for evening meal, barmaid told me carvery is £13.50, sounds ok, manager got me a table, then "showed me" how the carvery works, stating, heres the starter, theres the mains, sweet over there, i had starter and main which was very good, only to be presented with a bill for £24.50, yes the starter was an extra £11, bit of a shock, manager didn,t seem interested as company i work for was paying and i was within my limit, bit of a stitch up if you ask me, cheap tricks like this just mean, i,ll never stay here again or recommend it, god knows how much the sweet was, probably another tenner,

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank djh5959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maggie P, General Manager at Best Western Plus Old Tollgate Hotel, responded to this review, 6 March 2014
Dear djh5959
I would like to assure you that we do take our guests comments seriously and I have investigated your comments with the manager on duty that evening. I would like to apologise that you were not made aware of our current special offer, however, we do advertise our monthly restaurant voucher in all of the bedrooms, these are available for our guests to take through to the restaurant when dining. I will try to contact you personally to discuss further.
kind regaards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Old Tollgate Hotel

Property: Best Western Plus Old Tollgate Hotel
Address: The Street, Bramber BN44 3WE, England
Region: United Kingdom > England > West Sussex > Bramber
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Bramber
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western Plus Old Tollgate Hotel 3*
Number of rooms: 38
Official Description (provided by the hotel):
Just 10 miles north of Brighton, the Old Tollgate Hotel is one of the most popular 3 Star Country Hotels in West Sussex. Set within the idyllic Village of Bramber, Steyning at the foot of the Sussex Downs, you can expect wonderful customer service and comfort whilst enjoying the hotel’s old worldly charm. The modern traveller will benefit from Free Parking, Free WIFI and Flat Screen TVs in every guest room.Our award winning Carvery Restaurant offers a superb selection of perfectly roasted joints, a spectacular choice of hot dishes, smoked fish, salads and mouth watering desserts.An idyllic Wedding Reception Venue with a licence to host your Civil Ceremony. The ideal hotel near to the South Coast where you can rest your head after enjoying a shopping expedition in nearby Brighton. Perfect base for lovers of golf, walking, cycling, horse riding and for visiting the many nearby historic houses and gardens in East and West Sussex. ... more   less 
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Also Known As:
Best Western Bramber
Bramber Best Western
Best Western Plus Old Tollgate Hotel Bramber, West Sussex

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