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“Birthday visit”

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Best Western Plus Old Tollgate Hotel
Ranked #1 of 2 Hotels in Bramber
Certificate of Excellence
Portsmouth, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Birthday visit”
Reviewed 24 May 2014 via mobile

We stayed here for my boyfriends birthday at the beginning of may. Beautiful hotel, stayed in the four poster Jacuzzi room which was lovely (: we didn't eat at the hotel, instead went down the road to a local restaurant as we didn't fancy a carvery. We did have breakfast there which was the only thing that let the hotel down. Having stayed at best westerns before the breakfast here certainly wasn't up to the same standards as the others. Overall though a lovely visit and will definitely return.

Stayed May 2014, travelled as a couple
Helpful?
1 Thank Saff H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maggie P, General Manager at Best Western Plus Old Tollgate Hotel, responded to this review, 12 June 2014
Dear Saff H
Thank you for taking the time to post your review. I am surprised to read that you were disappointed with our breakfast as usually we receive glowing comments regading this. Please feel free to contact me personally as I would welcome your feedback.
kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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562 reviews from our community

Traveller rating
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    59
    22
    6
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (112)
Date | Rating
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  • English first
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English first
Canberra, Australia
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 22 May 2014

This is lovely quiet hotel with plenty of parking. The staff were helpful and friendly. The room was upstairs at the front of the hotel and was quite large and very quiet. If you didn’t want to eat in the Carvery restaurant, there are a number of other places to eat within walking distance. Across the road is the Bramber Castle ruins which you can wander around. Good base to use for exploring the surrounding areas. We also indulged in a sumptuous afternoon tea (scones, jam and cream) in the hotel lounge – very delicious.
Would stay again.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank WallyS04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maggie P, General Manager at Best Western Plus Old Tollgate Hotel, responded to this review, 12 June 2014
Dear Warren B
I am delighted to read that you enjoyed your recent stay with us and that you particularly enjoyed our afternoon tea. We do feel this is one of the best 'tea's' in the area and very reasonably priced. We shall look forward to welcoming you back on your next visit.
kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
751 reviews
111 hotel reviews
common_n_hotel_reviews_1bd8 577 helpful votes
Reviewed 21 May 2014

The hotel is made up of two separate wings, Eastgate and Westgate, and divided by a driveway leading to the car park which also featured charging points for electric vehicles. Arrived to a friendly welcome, and was directed to our room (204) in Westgate. It was a fairly large room situated on the first floor, and was clean and tidy with lots of storage space, but fairly dark because of its close proximity to trees and shrubs. There was a complimentary refreshment tray with tea, coffee, hot chocolate, biscuits, and bottled water, all of which were replenished daily. The bathroom had a bath with overhead shower, and unusually for a British hotel, even had a bidet. The hotel is set in a quiet location directly opposite from the ruins of Bramber Castle, and St.Nicholas Church which is purportedly the oldest Norman church in Sussex. Excellent breakfast with plenty of choices, both hot and cold. Throughout our five night stay we found the staff to be friendly and attentive.
The only negative’s were that the bed was somewhat creaky, and the handles in the bath were showing signs of rust, but these were not too much of a problem.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Molesey19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maggie P, General Manager at Best Western Plus Old Tollgate Hotel, responded to this review, 12 June 2014
Dear Molesey 19
Thank you for taking the time to write your positive review. I am delighted to read that you enjoyed your recent stay with us and following your comments regarding the squeaky bed I would like to assure you that this bed has now been replaced. We take all our guests comments seriously and rectify any problems wherever possible. We do hope you choose to stay with us in the future.
kind regards
Maggie
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Isle of Wight, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 May 2014

This was a delightful hotel situated in a quiet village central to many places of interest. The hotel provided an excellent choice of fine food especially from the carvery. Service was excellent and the location suited us as it was an ideal position to explore Sussex and visit friends in Brighton.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
1 Thank Gary B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maggie P, Guest Relations Manager at Best Western Plus Old Tollgate Hotel, responded to this review, 10 June 2014
Dear Gary B,

Thank you fo taking the time to review our Hotel, It is always encouraging to hear Kind words from the guests we work so hard to provide excellent service for. We are very happy to hear you enjoyed our Hotel and its lovely location.

We hope to see you again soon so we can provide you with an excellent experience again.
If you have any other enquiries or wish to contact me directly dont hesitate to call.

01903879494

Kind Regards,

Simon Chalcraft
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Level Contributor
39 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 9 May 2014

Very efficient check-in and friendly reception staff. Room was well equipped but disappointed no bath, although the shower was good. Very quiet location. Restaurant carvery good but bit expensive. Would have liked more options if staying more than 1 night. Breakfast very good. Staff very friendly. Definitely an option to stay again should my usual hotel in the Brighton area be booked up again.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IvorThom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maggie P, General Manager at Best Western Plus Old Tollgate Hotel, responded to this review, 23 May 2014
Dear IvorThom
If you decide to stay with us again in the future please advise that you prefer a room with a bath and we will do our utmost to accomodate your request. Please check our website for our latest special offers or call direct on 01903 879494.
kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lichfield
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 4 May 2014 via mobile

My husband and I stayed here for a second visit when we were in the area for a family event. We felt confident enough after our first visit last year to stay here again....which speaks volumes. Our superior room (312) was in the lovely old (?edwardian) house next door that has lovely stained glass on the front door. Our room was on the first floor and was quiet and pleasant with good sized opening windows on 2 walls and a small armchair. There is no lift in this house but the staircase is wide, spacious, easy to climb and has a good handrail. We had no bath but a shower enclosed in a cubicle in a roomy ensure bathroom with a good makeup/ shaving mirror.

Stayed April 2014
Helpful?
1 Thank meg100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maggie P, General Manager at Best Western Plus Old Tollgate Hotel, responded to this review, 23 May 2014
Dear meg100
Many thanks for taking the time to post your review. I am delighted to read that you chose to stay with us again and we shall look forward to welcoming you back very soon. Call the hotel direct for the lowest rate guaranteed or check our website for our latest special offers.
kind regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 23 April 2014

Stayed here for a three night break over the easter weekend.. Hotel lovely and clean and comfortable, Food for breakfast was excellent but we did not eat in at dinner as we didn't fancy a carvery, so can't comment . Menu didn't seem very varied and it is mostly carvery in the evening. Price of the break was good and the hotel lives up to it's three stars. Nothing to complain about at all will stay there again if we get the opportunity.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western GB

Helpful?
1 Thank Glenda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maggie P, General Manager at Best Western Plus Old Tollgate Hotel, responded to this review, 23 May 2014
Dear Glenda W
Many thanks for taking the time to post your review - I would recommend dining in our restaurant as we are not just a carvery. Hope to see you in the future.
kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Plus Old Tollgate Hotel

Property: Best Western Plus Old Tollgate Hotel
Address: The Street, Bramber BN44 3WE, England
Region: United Kingdom > England > West Sussex > Bramber
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in Bramber
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western Plus Old Tollgate Hotel 3*
Number of rooms: 38
Official Description (provided by the hotel):
Just 10 miles north of Brighton, the Old Tollgate Hotel is one of the most popular 3 Star Country Hotels in West Sussex. Set within the idyllic Village of Bramber, Steyning at the foot of the Sussex Downs, you can expect wonderful customer service and comfort whilst enjoying the hotel’s old worldly charm. The modern traveller will benefit from Free Parking, Free WIFI and Flat Screen TVs in every guest room.Our award winning Carvery Restaurant offers a superb selection of perfectly roasted joints, a spectacular choice of hot dishes, smoked fish, salads and mouth watering desserts.An idyllic Wedding Reception Venue with a licence to host your Civil Ceremony. The ideal hotel near to the South Coast where you can rest your head after enjoying a shopping expedition in nearby Brighton. Perfect base for lovers of golf, walking, cycling, horse riding and for visiting the many nearby historic houses and gardens in East and West Sussex. ... more   less 
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Also Known As:
Best Western Bramber
Bramber Best Western
Best Western Plus Old Tollgate Hotel Bramber, West Sussex

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