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Reviews (1,126)
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All reviews main course self service lovely hotel carvery restaurant jacuzzi bath beef evening meal pretty village good size plenty of parking lovely breakfast room was spacious four poster bramber castle short break south coast walk in shower
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Reviewed 28 November 2023

Having stayed at The Old Tollgate many times for 49 years and now The ‘new’ Tollgate for my birthday the change is noticeable. We always book at least one night in the restaurant and were disappointed the carvery has gone. Replacing with a limited al la carte menu was not a good move. My husband had to return his draught lager as it had a strange taste to it. He replaced with a bottle lager but charged for both. The barman was dismissive and uninterested. I chose the fish and chips and could not eat the fish as that again had a strange taste to it. I mentioned to the waiter who offered to recook, but I declined. My husband had the burger which was not what you would expect and poorly plated up. Usually on a Friday night there would be a great atmosphere with full tables but there could only be about 20 others eating. There was one waiter serving the restaurant and one barman. Breakfast was good but there have definitely been a lot of noticeable cutbacks overall. The room was clean but the carpet dirty and looking very tired. The bathroom was clean and had a new radiator in it. The bed was comfortable but the duvet very heavy and probably hasnt been replaced in years. We are booked to stay again in December but are unlikely to eat in the restaurant. Such a disappointment.

Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank cilla a
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kate McIntyre, General Manager at The Tollgate Hotel, responded to this reviewResponded 2 December 2023

Dear 759cillaa,

Thank you for taking the time to share your feedback regarding your recent stay at The Old Tollgate. We value your loyalty and sincerely apologise for any shortcomings you experienced.

We are committed to addressing your concerns and are pleased to announce that we will be embarking on a renovation project in the coming year. We are confident that these enhancements will elevate the overall guest experience and provide our valued guest with the level of comfort and style they deserve.

In the meantime, we are pleased to inform you that the carvery will be available in the evening throughout December. We hope this will be a welcome addition for our guests and provide a familiar and enjoyable dining experience.

We look forward to welcoming you back to The Old Tollgate in December.

Best Regards

The Tollgate Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 November 2023

The room we had was very run down with tired stained carpet and flaking pleather headboards. It was cold, and we discovered that the tiny electric radiator was turned off at the wall. Having turned it on the room warmed up enough whilst we were at dinner. The bathroom was fine although the shower was pretty weird- fires out almost horizontally and there’s nothing you can do about it.
Having said that, the room was large and the beds were fine. The whole place desperately needs a refurb- we had to double check we were in the right place as it looked so depressing compared to the photos on the website.
The restaurant was nice enough, and the food was really good. The staff were also friendly and helpful.

Date of stay: November 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Julia B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kate McIntyre, General Manager at The Tollgate Hotel, responded to this reviewResponded 27 November 2023

Dear Juliathesecond,

Thank you for taking the time to review your recent stay with us. We appreciate your feedback, both positive and negative, as it helps us to improve for future guests.

We apologise that your stay did not meet your expectations. We are sorry to hear that you found your room to be tired and in need of a refresh. We are currently working on a refurbishment plan for the hotel, and we hope that this will address the concerns you have raised.

We are pleased to hear that you enjoyed your meal at our restaurant and found the staff to be helpful. We pride ourselves on our food and service, and we are glad that you had a good experience.

We appreciate your feedback about the shower in your room. We will investigate this further and take any necessary steps to rectify the issue.


We hope that you will visit us again and we are confident that you will have a more positive experience next time.

Best Regards

The Tollgate Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2023

This was a very comfortable stay in a good sized well equipped room. Nice bright en suite and big telly. I liked the bar, restaurant - nice beer and food. Dark wood and leather traditional decor with pleasant, welcoming staff. A place I'd use again at the drop of a hat

Date of stay: November 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank Simon M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kate McIntyre, General Manager at The Tollgate Hotel, responded to this reviewResponded 27 November 2023

Dear SimonmL5192CP,

Thank you for your 5 star review and for your resent visit to The Tollgate.

We are so pleased you had a comfortable stay, enjoyed your meals in our restaurant and were welcomed by our friendly team.

I will pass your kind comments on to all of our team!

We do hope to welcome you again soon.

Best Regards

The Tollgate Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 November 2023

My wife and I have now stayed here twice and have found the staff welcoming and the rooms well equipped, very comfortable and clean. The buffet breakfast is exceptional! On this visit we used the restaurant for dinner and the dishes were very tasty and well presented. On checkout, staff member Jess was a delight to talk to. Will visit again!

Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Barry W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kate McIntyre, General Manager at The Tollgate Hotel, responded to this reviewResponded 18 November 2023

Dear Barryw560,

Thank you for your five star review and your very kind comments regarding your resent visit to The Tollgate. We are so pleased you and your wife had another lovely stay and enjoyed your evening meal in our restaurant.

I will be sure to pass on your kind your comments to all of our team and especially and Jess who helped you upon check out.

We look forward to welcoming you both again soon!

Best Regards

The Tollgate Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2023

Stayed here quite a few times now. Always was a pleasure. Rooms were comfortable, bathrooms clean and tidy, towels white and full.....and this still applies in the main fortunately...for now!
However breakfast display is diminished to a standard run of the mill buffet. Previously it was fulsome and appetizing but admittedly still offers a reasonable English breakfast /cereal/small fruit choice/juices/self-service coffee and tea plus a few pastries, very Travel Lodge.
Biggest negative now is the removal of carvery. Menu now mediocre, and on a pub grub level. Non-resident business has dwindled as a result, and a highlight we looked forward to vanished.
The separate house rooms have been sold off, plans are afoot to totally revamp to fewer but more luxurious (= more expensive!) rooms. Standards of housekeeping have dropped. In room refreshments are not replaced daily, grubby net curtains at window, glass marks not cleaned, dusty light fittings, bulbs not replaced, reluctant toilet flush, shower was just a dribble from hand held head bed looks thrown over, not 'made'
Feels that establishment was being "run down" to put off current demographic of client because a higher spending and therefore higher expectation client is the hotels future aim upon redevelopment...

Room tip: Lots of better places to eat close by if you don't mind a short drive.
Date of stay: October 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank kevinbG9442NQ
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Kate McIntyre, General Manager at The Tollgate Hotel, responded to this reviewResponded 1 November 2023

Dear KevinbG9442NQ,

Thank you for taking the time to share your feedback about your recent stay at our hotel, we appreciate your continued loyalty.

We're delighted to hear that you've found our rooms comfortable and clean.

It is disappointing to hear you were upset with the changes in our restaurant, this decision was not taken lightly and there were many contributing factors involved.

We apologise regarding the housekeeping issues you've mentioned and we will address these with our housekeeping team.

Thank you again for your feedback and we do hope to welcome you again.

Best Regards

The Tollgate Team.

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