As a Guinot qualified therapist and salon owner, I was given a voucher for a Guinot Hydradermie facial in 2013 by my husband. The therapist did not even do a consultation with me to see if I had any allergies, and really cut corners with the treatment - the complete opposite to how we were trained with Guinot! She did not use the right products either, which I could tell by the scents!!
I complained to the manager who offered me a voucher as a gesture of goodwill. I returned in March 2014 to redeem the voucher and had a much worse experience. The technique, products used, and therapist knowledge was extremely poor. Although I mentioned to the therapist that Im also a Guinot trained therapist, thinking she would pay more attention to detail, she told me "this was how I was trained by Guinot". I found that very hard to believe, as Guinot trains to a very high standard and expect us (their therapise) to keep up this standard when working in our various salons.
I feel very sorry for the general public going in there for a Guinot facial, especially if they don't know what to expect. I am absolutely disgusted and WILL NOT be returning there for any treatments, nor will I be recommending friends and family. What a shame!
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