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Reviewed 1 April 2014

My daughter took me out for a surprise afternoon tea at Alexander House. The service was excellent and the tea was delicious. Totally recommend it for a special afternoon out with someone special. I will have to take my friends.

  • Stayed: March 2014, travelled with family
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1  Thank Linda R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jurca T, Manager at Alexander House Hotel & Utopia Spa, responded to this reviewResponded 9 April 2014

Dear Linda R,

Thank you for joining us for Afternoon tea and for your subsequent review.
I am very pleased to read that you have had a fabulous time here with us.
I very much hope you will be returning to us very soon for another afternoon tea.

Kind Regards
Tamas Jurca
Front Of House Manager

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Reviewed 30 March 2014

i thought the hotel was great the service second to none and the food fabulous i enjoyed the spa it was a treat and my room was a delight I really shall be back on getting the breakfast i never thought of the style until i got it very well presented

Room Tip: higher floor if possible
  • Stayed: March 2014, travelled on business
    • Value
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Thank mono254
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jurca T, Manager at Alexander House Hotel & Utopia Spa, responded to this reviewResponded 9 April 2014

Dear Mono254,

Thank you for choosing Alexander House Hotel and for providing us with useful feedback on your recent stay with us.
We work hard to create and deliver exceptional experiences for our guests.
Your review will most definitely encourage us to continue to strive for superior customer service.
We do hope to have the opportunity to welcome you back soon.

Yours sincerely
Tamas Jurca
Front Of House Manager

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Reviewed 30 March 2014 via mobile

So, every year my wife heads to the Alexander with a friend. This year was meant to be no different, but a last minute change of plan meant we went together.

It was a treat from the outset, the staff were really helpful, especially Ray at the front desk. The food is the Reflections restaurant was superb, with a good choice and not bad priced.

We stayed in Edinburgh, highly recommend it. It wasn't the biggest, the view wasn't the best but it was heavenly quiet as it was in the corner with no neighbours. The bed was very comfy and we slept like logs.

The spa is ok, it was a little nosy as it is downstairs and a tad busy, we opted for the outside hot tub and we got fresh air and peace.

The downs, well

Value wise, it's on par with most spa hotels. If we did it again, I would opt for a two night stay and so you get to make the spa of the spa and the earned rest.

Well worth a visit

Stayed: March 2014, travelled as a couple
Thank GillyTricks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jurca T, Manager at Alexander House Hotel & Utopia Spa, responded to this reviewResponded 9 April 2014

Dear GillyTricks,

Thank you very much for positive feedback you provided us with. We were very glad to hear that you were very much pleased with our standards and level of hospitality you experienced in our hotel during your stay.
We sincerely hope to see you back at Alexander House Hotel in the near future.

Yours sincerely,
Tamas Jurca
Front Of House Manager

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Reviewed 30 March 2014

We had a lovely weekend at this hotel. The setting is beautiful, the staff were friendly and made us feel so very welcome. We can't wait to come back. The food was outstanding and the room was luxurious and very comfortable.

  • Stayed: March 2014, travelled as a couple
    • Value
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Thank Simone J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jurca T, Manager at Alexander House Hotel & Utopia Spa, responded to this reviewResponded 9 April 2014

Dear SimoneJ,

I was pleased to read how much you enjoyed your stay at Alexander House Hotel.
All of the team here really appreciate your praise for them.
We work hard to create and deliver exceptional experiences for our guests.
We look forward to welcoming both of you back in our Hotel.

Best wishes
Tamas Jurca
Front Of House Manager

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Reviewed 29 March 2014

This hotel is truely decadent in every respect! From the moment my husband and I entered until the moment we left we were treated like royalty. The staff were helpful and engaging throughout our stay, encouraging us at every opportunity to relax and make ourselves at home. Our room was upgraded free of charge due to an earlier inconvenience (not of the hotels making) which we were absolutely delighted about. We stayed in the main building in the Rochester (luxury king room) which was beautiful and exceeded our expectations. One of the highlights included the roll top bath and the walk in rain shower. The spa facilities and dining was, in my opinion, world class. We left feeling totally relaxed and rejuvenated.

  • Stayed: March 2014
    • Value
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2  Thank Ervins01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jurca T, Manager at Alexander House Hotel & Utopia Spa, responded to this reviewResponded 9 April 2014

Dear Ervins01

Thank you very much for your recent stay and review.
I am extremely happy to note that you enjoyed your time with us and I appreciate your praise of our beautiful Rochester room and our Utopia Spa Facilities.
Thank you once again for providing feedback and I do hope you will revisit us, giving us a chance to change your opinion of Alexander House Hotel.

Best wishes
Tamas Jurca
Front Of House Manager

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