We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Sunday Lunch”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Alexander House Hotel & Utopia Spa
Ranked #1 of 4 Hotels in East Grinstead
Certificate of Excellence
Brighton, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Sunday Lunch”
Reviewed 26 August 2014

We had Sunday lunch at AG restaurant at the hotel. The experience was faultless, from the moment we purred up in the Bentley, to when we left a while later.
The staff are all amazingly friendly and courteous, the food and wine were delicious and all in all I couldn't have wished for a more romantic setting to take my lovely lady.
Definitely returning.

  • Stayed August 2014, travelled as a couple
    • Cleanliness
    • Service
Helpful?
1 Thank Jamesbythesea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jurca T, Manager at Alexander House Hotel & Utopia Spa, responded to this review, 5 September 2014
Dear Jamesbythesea

Thank you for joining us for Sunday Lunch and for your subsequent review.
I am very pleased to read that you have had a fabulous Sunday Lunch here with us in our AG restaurant .
We very much look forward to seeing you again in the near future.

Best Wishes
Tamas Jurca
Front Of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

2,008 reviews from our community

Traveller rating
    1,301
    382
    206
    72
    47
See reviews for
192
1,171
44
68
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (370)
Date | Rating
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
london
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 25 August 2014

The best quality that this place has is its service. Often this is often the most overlooked in places that are given AA 5* but alexander house deserves it for this. The spa is ok , hydro pool best item. The only problem we encountered was an obvious very screechy hen party that could be heard from our bedroom making rest difficult. Smoking in non smoking areas also was not frowned upon. . Food wise the AG restaurant is worth a mention. Service excellent though two of the male waiters including the head waiter smelt of BO which was a little over powering. The food ( we ate there twice) was at times exquisite and worthy of Michelin but missed the mark on other occasions.( a pickle radish shaving made an appearance in almost every dish !) The staff at reception were top notch as were those in the spa. The room was big though junior suite not really what I would call a suite as only one room. Our bathroom ceiling had stains and the bath had no plug but these issues were both addresses promptly by the management. Probably wouldn't go back as there just wasn't anything unique in this 3 day visit. However v close to london so possibly .

Room Tip: If you are going to spend money on a suite go above junior
See more room tips
  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank SC3005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jurca T, Manager at Alexander House Hotel & Utopia Spa, responded to this review, 5 September 2014
Dear SC3005,

Thank you very much for such wonderful feedback about your experiences in our hotel.
Your comments will most certainly motivate our staff to continue to improve our services at the Alexander House Hotel

We to have the opportunity to welcome you back to Alexander House Hotel in the future.

Yours Sincerely,
Tamas Jurca
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sandhurst, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
Reviewed 24 August 2014

From the moment we arrived and were greeted by the concierge team to carry our bags, we were transported into another world. We had arrived into the most beautiful, tranquil and friendly place imaginable.

As we were celebrating an anniversary, I organised a bottle of chilled bubbly and a selection of chocolate dipped strawberries to be in the room on arrival which were delicately waiting there in our luxury room. What a way to begin our break! We sat and drank Prosecco and ate strawberries whilst we got ready to go down to the spa.

The spa is everything you can hope for and more. It is a blissfully soothing, peaceful slice of heaven which really does fulfil you with a breathtaking sense of escapement. I would recommend this to literally anyone.

Whilst the spa, the food and hotel room were truly exquisite, what made our trip extra memorable was the staff at Alexander House. Every single person with whom we spoke, from the concierge to the reception and the restaurant to the spa, were remarkably polite, friendly and genuinely caring. At every opportunity, they wished us a happy anniversary and really did make us feel like we were the only guests there. I cannot thank each and every person there enough for making our stay so perfect.

I would highly recommend Alexander House to everyone. The only problem we had was that we had to come home.

P.S. Make sure you book the full body massage. Simply wow!

  • Stayed August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank Anthony P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jurca T, Manager at Alexander House Hotel & Utopia Spa, responded to this review, 5 September 2014
Dear Anthony P,

Thank you for your feedback and taking the time to post your comments.
Your review will most definitely encourage us to continue to strive for superior customer service. We work hard to create and deliver exceptional experiences for our guests.
We do hope to have the opportunity to welcome you back soon.
We look forward to welcoming both of you back in our Hotel.

Yours sincerely
Tamas Jurca
Front Of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sussex
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 21 August 2014

We have just spent a night at the Alexander Hotel in the heart of Sussex. We have had meals there before, but this was our first stay. Great service by friendly, attentive staff. We had a suite with a large comfortable bed which was lovely. The luxury Spa was available to all the guests, but due to our late arrival, we unfortunately did not have the time to take advantage of its facilities. Perhaps next time. While relaxing with a drink in the bar area in the early evening, we had been offered the menu and selected our meal so when we arrived at the restaurant we were shown to our table. The fine Dining Restaurant was full, but we were happy to have dinner in the other restaurant. We were not disappointed! The food was superb as was the service. Nothing was too much trouble. I cannot recommend this hotel highly enough.

Room Tip: I can recommend a suite. Lots of room. All the rooms are quiet as the hotel is set amongst its large...
See more room tips
  • Stayed August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Banchinigirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jurca T, Manager at Alexander House Hotel & Utopia Spa, responded to this review, 5 September 2014
Dear Banchinigirl,

Thank you very much for having us chosen on your visit to Alexander House Hotel and also for taking the time to post a reply. We are always pleased to receive positive feedbacks, but yours made us especially happy and proud.

Thank you very much once again for sharing your experience and we are very much looking forward to welcoming you back at Alexander House Hotel.

Yours sincerely
Tamas Jurca
Front Of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 August 2014

This was our first experience of a 5* hotel and spa break (one night) after purchasing the deal from Secret Escapes ,December 2013.

Everything about this hotel is 5 star, the food was divine and exquisite, room was very trendy, customer service was outstanding. Pool was tranquil and outside jacuzzi is not one to be missed even when its cold outside!

Highly recommend.

  • Stayed December 2013, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank s s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jurca T, Manager at Alexander House Hotel & Utopia Spa, responded to this review, 5 September 2014
Dear SS,

Thank you for your passionate words. It is great to read that you had a memorable stay with us and we are truly honoured to read on the Tripadvisor website that you rank us “Luxurious!" It makes us feel proud.
We hope should your travels bring you back to West Sussex or Gatwick and that you would continue considering Alexander House Hotel your hotel of choice.

Yours sincerely
Tamas Jurca
Front Of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
crawley
1 review
Reviewed 21 August 2014 via mobile

We just come back from overnight Spa Celebration. Was fantastic from the beginning to the end. Room was huge & perfect for us. Spa just amazing. Swimming pool, sauna, jacuzzi unbelievable. Hotel and restaurant service was on top standard. Food 5* We had a Tatar as a starter and Duck for main - amazing.

Stayed August 2014, travelled as a couple
Helpful?
Thank Lukasz P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jurca T, Manager at Alexander House Hotel & Utopia Spa, responded to this review, 5 September 2014
Dear LukasP,

We are very proud that the location and the ambience of our hotel as well as the service you received for us prompted you to write.
I was delighted to read that you and your partner had a truly memorable stay with us.

We look forward to the opportunity of welcoming you back in the near future.

Yours sincerely
Tamas Jurca
Front Of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 August 2014

Just returned from a beautiful 2 night stay at the Alexander House Hotel and spa. Had a truly wonderful and relaxing time.

We received a fabulous welcome from staff and we were told we'd been upgraded to The Lodge.

The Lodge is the new 2 bedroom property that is situated towards the exit of the grounds. As a couple we didn't really need the extra space, but it was beautiful and we were very impressed by the finish. The bathrooms were beautiful and the property was stunning. I'd really recommend this for two couples or a group/family wanting to stay together. It's far enough to feel like you're own little oasis but close enough to access the hotel and its facilities easily. The staff were fantastic and would pick us up in the golf buggy to take us to the main hotel and drop us off whenever we needed. It's around a 3 minute walk so often we just took a stroll instead.

We dined in the reflections brasserie and AG's restaurant during our stay. AG's was fantastic and we had the beef wellington which was perfection. You can definitely tell the difference between the two restaurants but Reflections was fine for a light dinner. Breakfast was also very good.

We also had champagne afternoon tea during the stay which was lovely. Very nice scones and sandwiches.

The spa area is also very relaxing and absolutely immaculate. The spa pools were great and we loved the outdoor hot tub. We received some complimentary smoothies while we relaxing which was a nice touch and tasted fab!

Overall, the service and facilities were fantastic and we would definitely recommend this hotel to others. Enjoy!

  • Stayed August 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank Kirsty B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jurca T, Manager at Alexander House Hotel & Utopia Spa, responded to this review, 5 September 2014
Dear Kirsty B,

Thank you so much for your praising words about Alexander House Hotel is great to hear that you had a memorable stay with us.

I am truly glad to hear that we have provided you with the highest standards of service.
I thank you for your words of praise concerning all of the departments in the hotel.

We all look forward to welcoming you back soon.

Kind Regards
Tamas Jurca
Front Of House Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near East Grinstead
10.7 mi away
South Lodge Hotel
South Lodge Hotel
#1 of 2 in Lower Beeding
4.5 of 5 bubbles 1,567 reviews
1.4 mi away
Gravetye Manor Hotel and Restaurant
2.5 mi away
Crowne Plaza Felbridge Hotel
Crowne Plaza Felbridge Hotel
#2 of 4 in East Grinstead
4.0 of 5 bubbles 1,231 reviews
Show Prices
Show Prices
Show Prices
5.4 mi away
Ashdown Park Hotel & Country Club
7.8 mi away
Ockenden Manor Hotel & Spa
24.1 mi away
Rowhill Grange Hotel & Utopia Spa
Show Prices
Show Prices
Show Prices

Been to Alexander House Hotel & Utopia Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Alexander House Hotel & Utopia Spa

Property: Alexander House Hotel & Utopia Spa
Address: East Street, East Grinstead RH10 4QD, England
Region: United Kingdom > England > West Sussex > East Grinstead
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in East Grinstead
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Alexander House Hotel & Utopia Spa 5*
Number of rooms: 58
Official Description (provided by the hotel):
Set on 170 acres of stunning private gardens and parkland, Alexander House Hotel in Sussex is both a boutique retreat and an unsurpassed destination spa hotel near London, UK, the heart of South England's countryside. With tastefully designed, luxurious bedrooms, award winning Utopia Spa and a 3 AA Rosette restaurant, Alexander House Hotel is ideal for a weekend luxury escape in Sussex countryside and is a perfectly appointed private function venue, wedding venue near London and business events venue. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Priceline, Odigeo, Traveltool, S.L.U., HotelQuickly and Hotel.de so you can book your Alexander House Hotel & Utopia Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Alexander House & Utopia Hotel East Grinstead
Alexander House And Utopia Spa
Alexander Hotel Utopia
Alexander House Hotel & Utopia Spa East Grinstead, West Sussex

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing