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“Friendly and Helpful Staff”

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Premier Inn East Grinstead Hotel
Ranked #3 of 4 Hotels in East Grinstead
UK
Level Contributor
21 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Friendly and Helpful Staff”
Reviewed 19 March 2014

We have stayed a number of times and have always been pleased. Its as you would expect from a Premier Inn, well maintained and clean, with plenty of parking. The staff are outstanding, they are helpful and friendly. Highly recommend.

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aravins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EastGrinsteadPI, Manager at Premier Inn East Grinstead Hotel, responded to this review, 14 May 2014
Dear Guest,

Thank you for taking the time to post a review on Premier Inn East Grinstead,

We are glad to see that your stay with us was nothing short of the standard we aim to deliver
to everyone that stays with us, our staff do their very best to deliver the customer service that
you deserve when staying with us, and your praise will be passed on to the team.

Kind Regards

Lucie Herrig
Operations Manager
Premier Inn
East Grinstead
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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361 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (83)
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
Sheffield, United Kingdom
1 review
Reviewed 24 February 2014

The hotel was clean and the rooms were basic but more than functional. The shower was a bit lame, there was a distinct lack of pressure. The halls etc were all clean. I liked that there was a max vol on the tv, it stopped us from hearing our neighbours and VV. A problem bathroom fan kept us awake on night one but we were moved without question for the following night. Despite it blowing a gale outside, the room was largely quiet with the only disturbance on night two being lads trying to get a mate up for catching a plane!!! Not really the hotels fault! We have stayed here before and will stay again although the breakfast provided by the Star Inn next door was awful. Cheap meat, solid eggs and luke warm! It was enough to put us off eating in the evening there. Shame really as the hotel, the staff and the hygiene standards in the main hotel were great.

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tsaskham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EastGrinsteadPI, Manager at Premier Inn East Grinstead Hotel, responded to this review, 29 April 2014
Dear Tsaskham,

Thank for taking the time to review our hotel, I am glad you found the room to be clean and functional for you, I am sorry to hear that you had an issue with your pressure in the shower and am pleased to inform you this issue have now been resolved since your stay with us.
I do apologise for the couple of inconveniences you encountered during your stay such as the breakfast and other guests noise levels, we do try our best with corridor monitoring and noise levels to make sure that everyone experiences a good nights sleep. In regards to breakfast we work closely with mamagement to make sure that our guests are well catered for, unfortunately this was not the case for you and your feedback will be passed on to The Star Inn so that they can monitor this.

Im glad to hear that other aspects of your stay were up to the standards you would expect from a Premier Inn and we look forward to seeing you again in the near future.

Kind Regards

Lucie Herrig
Operations Manager
Premier Inn East Grinstead
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Rochdale
Level Contributor
38 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 18 February 2014

Very friendly and efficient staff, very quiet hotel and great for a good nights sleep. Rooms very clean and very comfortable bed. The chef and brewer restaurant was one of the better ones I've eaten in, so yeah I could recommend for the business traveller

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nathanoj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EastGrinsteadPI, Operations Manager at Premier Inn East Grinstead Hotel, responded to this review, 3 March 2014
Dear Guest,

Thank you for taking the time to write such a positive review. We are always grateful to receive feedback from our business travellers, and I am pleased we could make your business trip comfortable.

I very much look forward to welcoming you back again soon. Should you have any requirements please contact the hotel directly on 01343 326 089.

Kind regards
Lucie Herrig
Operations Manager
Premier Inn East Grinstead
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
Reviewed 13 February 2014

Arrived quite late, there was no noise in the hotel or outside, perfect for a good nights sleep. Friendly staff and a very warm welcome. The room and bathroom were clean, as per normal for a Premier Inn

  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EastGrinsteadPI, Operations Manager at Premier Inn East Grinstead Hotel, responded to this review, 22 February 2014
Dear Guest,

Thank you for your kind feedback. I am elated to hear you found the hotel met the standards you have come to expect from the Premier Inn brand. I will be pleased to pass your feedback onto the team and hope to welcome you back to the hotel in the future.

If you have any requests for a future stay please do not hesitate to contact us on
01343 326 089.

Kind regards
Lucie Herrig
Operations Manager
Premier Inn East Grisntead
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Kingston Upon Thames, United Kingdom
1 review
Reviewed 11 February 2014

Very good stay, very comfortable bed an very clean. Staff were very helpful and friendly. I would definitely recommend staying in this particular Premiere Inn. The food was very good in the adjoining pub/restaurant although waited a little while for it to be served.


  • Stayed January 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Patricia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EastGrinsteadPI, Operations Manager at Premier Inn East Grinstead Hotel, responded to this review, 22 February 2014
Dear guest.

Thank you very much for taking the time to write a review on Trip Advisor. I am thrilled to hear you enjoyed your stay. Both the housekeeping and Reception teams work incredibly hard to insure Premier Inn standards are maintained and I am very pleased to hear this was reflected in your stay. I am also pleased to hear you enjoyed your dining experience at The Star Inn, Chef and Brewer next door. We work very closely with their team and I am very pleased to pass on your feedback.

I very much hope to welcome you back to our hotel again. If you have any specific requirements on your next stay please do not hesitate to contact reception directly on 01342 326 089, our team would be happy to accommodate.

Kind regards

Lucie Herrig
Operations Manager
Premier Inn East Grinstead
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 February 2014

Have to stay there for work and will never ever stay in this hotel again ! Never had that poor breakfast in the hotel in the whole my life!!

also didn't expect I have to go outside the hotel to another place for breakfast where I was late all ready for work!!
Anyway everything on my plate was awful not fresh eggs,bins mushrooms,hush-browns you could kill people the was that bloody hard to eat almost broken my teeth !! Seriously why bother with breakfast if you cant provide the simple fresh eggs its that difficult on country site to find?

Never again !!



  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Monika77_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn East Grinstead Hotel, responded to this review, 14 February 2014
Thank you for your review. At Premier Inn it remains our main objective to provide guests with a comfortable stay and deliver a high level of service in all our establishments, both in our hotels and restaurants. We sincerely apologise that on this occasion we failed to provide this. Please email your booking details including your reservation number to talktous@premierinn.com and we will follow this up with the Management Team. Thank you for taking the time to review our hotel.
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Portsmouth, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 30 January 2014 via mobile

Stayed here for three nights as very convenient for nearby Centre for Sight. Wonderful reception staff, very helpful and knowledgeable of local area. Took time to ask after my surgery each day and happy to store medicines in their fridge.
The twin room was very comfortable. Had a ground floor room at the back. Excellent soundproofing meant a good night's sleep and the beds were so comfortable.
Had one evening meal at The Star pub next door. Not the best of meals and took a long time coming.
However, very convenient for food stores....a five minute walk to M&S food store at service station and also in the parade of shops there is a newsagents/Off Licence, Chemist, and the best Chinese Take-Away ever! We ordered by phone and they delivered to our room within half an hour.
Thank you Premier Inn for making my hospital experience more enjoyable by providing a very comfortable refuge!

Stayed January 2014, travelled with friends
Helpful?
Thank Kirsten54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EastGrinsteadPI, Manager at Premier Inn East Grinstead Hotel, responded to this review, 21 April 2014
Dear Kirsten 54,

Thank you very much for taking the time to review our hotel, here at Premier Inn East Grinstead every team member strives for perfection when it comes to the importance of our guests, we are also pleased to hear that you had a wonderful stay with us and were able to sleep well, I do apologise on behalf of The Star Inn for the slow service and poor experience you have had whilst staying with us, the feedback will be passed on to The Star Inn as we work closely with the restaurant to make sure that our guests are well catered for.

I hope that your stay with us at Premier Inn East Grinstead will entice you to come back and stay with us again.

Kind Regards

Lucie Herrig
Operations Manager
Premier Inn East Grinstead
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn East Grinstead Hotel

Property: Premier Inn East Grinstead Hotel
Address: London Road | Felbridge, East Grinstead RH19 2QR, England
Region: United Kingdom > England > West Sussex > East Grinstead
Amenities:
Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in East Grinstead
Price Range (Based on Average Rates): £
Hotel Class:3 star — Premier Inn East Grinstead Hotel 3*
Number of rooms: 41
Official Description (provided by the hotel):
Just half an hour from Hever Castle and the Bluebell Railway - both big draws to this historic town ... more   less 
Also Known As:
Premier Inn East Grinstead Hotel East Grinstead
Premier Inn East Grinstead Hotel West Sussex

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