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“Comfortable stay”

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Premier Inn East Grinstead Hotel
Ranked #3 of 4 Hotels in East Grinstead
Reviewed 20 June 2014

Stayed here a few times over the years, always been happy there. Rooms are clean and spacious, beds comfortable, staff friendly and helpful. Next to The Star Inn, which serves great meals and where you'd go for your breakfast. Highly recommend, we've stayed elsewhere nearby, spent a lot more money and wished we'd stayed at Premier Inn!

  • Stayed: September 2013, travelled with family
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Thank JodyLawrance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EastGrinsteadPI, Manager at Premier Inn East Grinstead Hotel, responded to this reviewResponded 16 July 2014

Dear Guest,

Thank you for reviewing your recent stay with us at Premier Inn East Grinstead.

I am happy to hear that your previous stay with us was what you have come to expect from us at Premier Inn East Grinstead, Great feedback like this is always refreshing to hear, especially from repeat customers like yourselves. Your Great feedback about The Star Inn will be passed onto their team also and we hope to see you again in the future.

Kind Regards

Nicola Edwards
Operations Manager
East Grinstead Premier Inn

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209 - 215 of 380 reviews

Reviewed 12 June 2014

My boyfriend and I stayed at the Premier Inn as we needed to catch a plane the following day. This was the first experience in the Inn and we were very impressed with the room and just what we needed. it was clean, tidy and spacious. The bed was comfortable. We would definitely recommend it.

  • Stayed: June 2014, travelled as a couple
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1  Thank Kareen K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EastGrinsteadPI, Manager at Premier Inn East Grinstead Hotel, responded to this reviewResponded 16 July 2014

Dear Guest,

Thank you kindly for reviewing your recent stay at Premier Inn East Grinstead.

I am happy to see that your first stay was more than accommodating and we were able to make your stay as comfortable as possible, Its happy to hear this great feedback and we hope that we will see you again in the future.

Kind Regards

Nicola Edwards
Operations Manager
East Grinstead Premier Inn

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 June 2014

We stayed at this Hotel for two nights whilst attending a family wedding nearby. On arrival we were told our booking could not be found. The polish speaking receptionist had trouble with the many bookings under the same family name. However after some confusion we received a room and settled in. Rooms are basic. No airco or trouser press but it was very clean and the bed was comfortable. Breakfast was served at the pub next-door and was okay.

Room Tip: Rooms are warm so sleep with window open - but be sure you get a room at the back of the Hotel away...
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  • Stayed: June 2014, travelled with family
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Thank Daniel P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EastGrinsteadPI, Manager at Premier Inn East Grinstead Hotel, responded to this reviewResponded 24 June 2014

Dear Guest,

Thank you firstly for taking the time to review your recent stay at Premier Inn East Grinstead.

I firstly must apologise for the confusion surrounding your booking upon check-in, unfortunately due to the volume of surnames similar to your own we struggled to locate your correct booking in a timely manner. However I am happy to see that all other aspects of your stay was up to standard and we were able to facilitate your needs during your stay with us.

Thank you kindly for your feedback and we look forward to seeing again in the future.

Kind Regards

Nicola Edwards
Operations Manager
Premier Inn East Grinstead

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Reviewed 10 June 2014

We stayed with our 2 kids in a very clean and spatious room. Everything was perfect. Good quality value. Very friendly and helfull staff. We recommend.I would say that there is a lack of soundproofing coming from the upstairs rooms but in general wa had a good stay.




  • Stayed: June 2014, travelled with family
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Thank Isabelle P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EastGrinsteadPI, Manager at Premier Inn East Grinstead Hotel, responded to this reviewResponded 24 June 2014

Dear Guest,

Thank you taking the time to review your recent stay on us at Premier Inn East Grinstead.

I am pleased to hear that we were able to make your stay as perfect as possible and appealing to you and your family, I do apologise for the noise you experienced during your stay in regards to upstairs room and would like to invite you to contact me if you wish to discuss it any further.

We hope to see you again.

Kind Regards

Nicola Edwards
Operations Manager
Premier Inn East Grinstead
01342 326089

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Reviewed 4 June 2014

Very clean rooms, staff was helpful and nice to talk to. Plenty of car space just next door restaurant was clean staff and food was good.had nice piecefull night sleep. Bed was comfy no complaints there we would come back again soon.

  • Stayed: June 2014, travelled as a couple
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Thank tina p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EastGrinsteadPI, Manager at Premier Inn East Grinstead Hotel, responded to this reviewResponded 24 June 2014

Dear Guest,

Thank you for taking the time to review your stay at Premier Inn East Grinstead.

I am happy to hear that your stay was very good and that we were able to cater for your every need and meet all expectations, its great to hear great feedback from guests and this is no exception and will be passed onto the teams.

We look forward to seeing you again in the near future.

Kind Regards

Nicola Edwards
Operations Manager
Premier Inn East Grinstead

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Reviewed 31 May 2014

before booking i telephoned to ask if the room was disabled friendly, i was told yes and i also booked a disabled room on the website, but, it was not !! i could not use the shower as it was over the bath, the bed was very low - not the type as seen on all of the adverts on T V .the toilet did not have any risen seat or side rails.to add to all this we did not get any sleep as it sounded as if there was a herd of elephants in the room above us and there was very loud talking and laughing outside our bedroom door all night. so do not stay here if you want a decent nights sleep or if you are even slightly disabled.

Room Tip: do not have room 1 if you are disabled
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  • Stayed: May 2014, travelled on business
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Thank baliorchid23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
WhitbreadHotels, Online Customer Service at Premier Inn East Grinstead Hotel, responded to this reviewResponded 12 June 2014

Many thanks for your review. It really matters to us that our guests enjoy every aspect of their stay, and for this reason your feedback is very much appreciated as we endeavour to improve standards and meet all our customer’s needs. Please email your booking details to talktous@premierinn.com so we can investigate further. We look forward to welcoming you back soon.

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Reviewed 29 May 2014

Me and my better half booked a room here to attend a wedding held locally. The staff were very friendly and greeted us warmly. There was plenty of parking, we were checked in efficiently and the room was very clean and well presented. The bed was nice and comfy and there were plenty of towels, pillows etc. We only stayed the one night and didn't eat at the Hotel so couldn't comment.

The only negatives were that some people didn't take much notice of the quiet zone signs in the corridors and decided to have their load conversations in the corridor outside other peoples rooms. There also seemed to be a rather early morning delivery at the pub next door which caused a bit of a racket.

All in all a pleasant stay.

  • Stayed: May 2014, travelled as a couple
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Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
EastGrinsteadPI, Manager at Premier Inn East Grinstead Hotel, responded to this reviewResponded 5 June 2014

Dear Guest,

Thank you kindly for your review following your stay at Premier Inn East Grinstead.

I am happy to see that everything in the hotel was up to your expectations and that we were able to accommodate you and supply you with everything you needed to have a pleasant stay with us. I am glad to see that you found the facilities within the room plentiful, and that the room was clean and comfortable.

I do apologise for the noise disruption of which you experienced during your stay with us, we do try our best to keep a close eye on noise with the hotel with constant checks of the corridors to ensure that guests are within a suitable noise level.

If you would like to contact the hotel so we can discuss this issue in more detail, please call us on 01342 326089.

Kind Regards
Nicola Edwards
Operations Manager
Premier Inn East Grinstead

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Premier Inn East Grinstead Hotel

Address: London Road | Felbridge, East Grinstead RH19 2QR, England
Region: United Kingdom > England > West Sussex > East Grinstead
Amenities:
Free Parking Restaurant Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in East Grinstead
Price Range: £48 - £92 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Premier Inn East Grinstead Hotel 3*
Number of rooms: 41
Official Description (provided by the hotel):
Just half an hour from Hever Castle and the Bluebell Railway - both big draws to this historic town ... more   less 
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Also Known As:
Premier Inn East Grinstead Hotel East Grinstead
Premier Inn East Grinstead Hotel West Sussex

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