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“Lovely Easter Break at Peppers”

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Peppers Blue On Blue Resort
Ranked #2 of 5 Hotels in Magnetic Island
Certificate of Excellence
Brisbane, Australia
Level 4 Contributor
29 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Lovely Easter Break at Peppers”
Reviewed 30 October 2011

We stayed here over the Easter long weekend. The hotel is in a great location being directly visable and accessible when you exit the ferry terminal. It is a 50 meter walk if that across the car park to Peppers reception.

The room was lovely with a beautiful view. The resort has two swimming pools with one being a very large lagoon pool which was lovely. Being close to the ferry terminal, it was easy to catch a bus around the island as this is where the main stop is for people arriving/leaving the island.

Getting around the island is easy on a day pass. Make sure you ask for a 'adult daily', this will allow you to get on and off the bus all day without having to buy a ticket for each trip.

We recommend the Forts Walk where we saw a Koala in the wild, ha ha, which was nice. The view from the top of the Forts is great. Horseshoe bay has markets on a Sunday and has a number of restaurants/bars. I would recommend Noodies for lunch or dinner, yum. Also the Koala Sanctuary at the Bugalow Bay Backpackers was a great hands on afternoon with animals! You get to hold a number of animals with the entrance price, it is additional to hold a Koala. Good little bar there are Indian restaurant but you must book if you want to eat at Bombay Nights.

Breakfast was included and was buffet style, very nice. Also it was great for dinner. If you are eating and it is windy, don’t let them put you outside, insist on indoor seat or go somewhere else.

Overall we thought Peppers was in a great location and very nice.

  • Stayed April 2011, travelled as a couple
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Thank noleave-nolife12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (176)
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English first
Sydney, Australia
Level 3 Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 25 October 2011

The minute I arrived at Peppers on Magentic Island, I instantly felt relaxed. The rooms are spacious. I would recommend a room facing the water. The meals at the restaurant were amazing as was the selection of wines. The pool was massive! The only unfortunate thing is there are no lifts so if you are staying on the 3rd floor it can be a mission getting your bags to your room. I would defintely recommend and would stay here again myself.

Room Tip: Second floor -where you get a view but can also manage without a lift carrying bags.
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  • Stayed October 2011, travelled on business
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2 Thank NLB0308
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 October 2011

We recently had a 5 night stay at the resort and overall were very pleased and would definitely stay there again. A great location from which to access the ferry and the local bus service. Very good Mexican restaurant and a supermarket nearby. A big buffet breakfast was included in the room price to set us up nicely for a day out. We found the staff to be very helpful and courteous.

  • Stayed October 2011, travelled as a couple
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2 Thank MP_2011_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 11 October 2011

Stayed at Peppers for 7 nights in a 3 bedroom apartment with plunge pool. Only read these reviews after I had booked but before we stayed. Given the mixed nature of the reviews I was pretty wary. Unfortunately it turns out that I was pretty underwhelmed by the service and the resort. To list:

1. No porters to assist with luggage on arrival/departure. Staff seemed relatively disinterested - but that might be just a subjective impression on my part.
2. Room service menu very limited - ordered it a few times (reluctantly) due to preferring not to cook. The $5 "delivery charge' for room service is a world first for me (this made me disinclined to tip the staff). What is worse is the little card that asks the guest to call back when they want their plates collected. Another world first. After not making this call a couple of times, we would wake to find our plates outside our door from last night's dinner - and staying there until late afternoon. On the 3rd time, we did make the call to collect (when we noticed the card). Unfortunately the plates were still there the next morning. Just a bad look for a resort.
3. The 2% credit card surcharge that appears on everything is a bad idea. Here is a tip - raise your prices by 2%. It bothers people less.
4. Resort appears to be in pretty poor condition. Peeling paint in a number of areas (wall near the pool especially).
5. The non-heated pools were not too much of a problem as we had great weather, but you would want to be careful if you were travelling there in cooler months than October (when we were there).
6. Towels are changed every day but the rooms are only cleaned on every 3rd day!? We had a do not disturb sign on on the day that must have been our designated cleaning day, so on our 5th day I had to request a clean... Really?
7. Our own pool was not maintained/checked during our stay.
8. The breakfast buffet (included) is pretty limited. Toast, cereals and exactly one sort of eggs (scrambled) every day. But a great location overlooking the marina.
9. One of our bedrooms (not the master) had a sliding door which could not be double locked, ie. all my 5 year old boy needed to do was flick a door snib and he could have been outside. Would be better if these doors could be secured with a double lock or external lock.
10. Might be an idea to get some service training into your staff. Example: we were there for 7 nights - not once (even on departure) were we asked about how our stay was going. Not a big thing but to me, it gives the impression that the staff don't give a hoot about the guests.

Have stayed a number of times at other Peppers resorts (particularly Palm Cove) and this booking was made as much on our experiences there than anything else. Unfortunately the Magnetic Island version seems to be a very poor cousin to other Peppers resorts. For a peak time of the year (Victorian school holidays) the resort seemed pretty empty so can only guess that people are talking with their feet by not turning up.

Good location and $400 a night doesn't exactly entitle me to the Taj Mahal - but I expected better and based on other Peppers resorts, I was very disappointed.

  • Stayed October 2011, travelled with family
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Helpful?
6 Thank Marcus O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney
Level 4 Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 9 October 2011

Very comfortable hotel with great facilities. Ok as others have noted our room was not exactly spotless either, but on a relaxing island holiday who cares about a few minor stains on the carpet and lounge? They were certainly clean enough.

Our original booking had not been sent through by Virgin Blue Holidays (for either the hotel or the ferry transfers) but the hotel staff managed to find us a room and they sorted that out with V Blue directly (as did the ferry staff). I must say they were very friendly and helpful, and offered us drink vouchers as some compensation even though it was not their fault.

Great central location a couple of minutes walk from the ferry terminal and IGA supermarket, topless car rental etc. Very quiet (unit on the harbour side). Excellent ultra large swimming pool (not too cold in October as others have suggested) with very clean fresh water (no chlorine smell either).

Boardwalk restaurant breakfast buffet also excellent - best quality hot food in a breakky buffet I have ever found. You could order special cooked eggs etc but no need to. Dinner was also great and a free wine voucher made it excellent value.

We hired a 4wd vehicle but really for the few places you cannot reach in a conventional car, the topless cars are probably ideal. Plenty of nice beaches and scenery, good pubs and restaurants in each of the 4 main "built up" areas around the island. Did not notice any flies or mosquitos. The Koala Sanctuary guided tour was a little cheesy but very informative and quite a good way to spend a couple of hours

Room Tip: Harbour view rooms have no passing traffic and are absolutely peaceful at night
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  • Stayed October 2011, travelled as a couple
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Helpful?
3 Thank JSX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 7 October 2011

After reading the last couple of reviews on trip advisor I was concerned about the trip we had booked to celebrate my partners birthday. But I must say I was highly impressed with the facilities and the service we experienced.

We booked a 1 bedroom apartment that came with a "mountain view" & although this looked out towards the ferry terminal and car park -because we had a room on the third floor we still had beautiful views of the marina.

Our room was clean & modern and we made good use of the massive lagoon pool which extends right through the resort and overlooks the marina.

We dined in the restaurant on more than one occasion and although the restaurant appeared quite busy, we both commented on how great a job the staff where doing. We were given half price cocktail vouchers when we arrived, which made dining on there gorgeous deck area even more enjoyable!

Reception staff we're very accommodating, they even offered us a late check out on our last day because we had a late flight to return to Melbourne.

All in all - a great stay! We will be returning to escape the Melbourne weather again next year

  • Stayed September 2011
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Helpful?
4 Thank Muffet82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bundaberg, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 October 2011

As previous guests of various Peppers Resorts, Blue On Blue fell very short of our expectations.

The resort does not have lifts and seven flights of stairs to get from the car park to the room is far from ideal for a family - both for unloading/loading luggage, but also for day-to-day ease in getting both the children and pram up and down the stairs. We requested a ground floor 2-bed unit but were informed they only manage two and neither were available. Make sure you request this in advance if you are travelling with little ones.

Of more concern for us was the standard of the room with which we were extremely disappointed in for both its cleanliness and facilities.
- Within 30mins of walking around the suite barefoot our feet were black.
- Both the couch and outdoor cushions were noticeably stained.
- The air conditioning did not work.
- The shower head in the bathroom was obviously clogged as water was not free-flowing from it.
- The room did not contain a room service nor spa brochure.
- It was disappointing to find that there was no children's television on offer - neither ABC Kids or Nickelodeon.

Lastly, the buffet breakfast menu did not change at all over our 7 day stay. One morning we asked for poached eggs instead of scrambled (as the wait staff had indicated this was possible) and by the look on the chefs face it was clear this was not something he was happy being asked for!

We initially chose Peppers many years ago based on feedback from family friends and subsequently using Trip Advisor. As a result, we have stayed at many of the Resorts in the chain and have always found them to be a 'safe' choice for our family holiday. The size of the rooms, quality of the facilities, and staff service have always made for an enjoyable holiday. Unfortunately this holiday presented too many issues for us to confidently choose Peppers again in the future, let alone recommend it.

I have also emailed feedback on our stay to the resort directly and one week on I have not received any reply. This combined with the fact that while we were there we mentioned our dissatisfaction on numerous occasions to hotel staff and nothing was done about it for us indicates a clear lack of care and consideration for paying guests.

  • Stayed September 2011, travelled with family
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Helpful?
3 Thank KatieM4670
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
blueonblue_gm, General Manager at Peppers Blue On Blue Resort, responded to this review, 6 October 2011
I must say I am very disheartened at reading your review. I don't wish to make any excuses for the details as described. I can only profusely apologise for your holiday experience. It is certainly nothing that I feel very proud of, as I am sure our staff members feel the same.

I personally was not the Manager at this time as I am only a relief manager currently. Once again, not that I want to make this as an excuse. There certainly is no excuse.

By all accounts you have done the right thing by bringing any dissatisfaction to the attention of staff members. I would expect any matters to be rectified professionally and promptly. Please be rest assured that this is not a reflection of all 'Peppers' properties. I do feel that it has been an isolated case and we are doing our utmost to ensure that this never happens again.

We do take these matters very seriously and sincerely appreciate your time in writing the review and giving us the feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Peppers Blue On Blue Resort

Property: Peppers Blue On Blue Resort
Address: 123 Sooning St, Magnetic Island, Queensland 4819, Australia
Region: Australia > Queensland > Magnetic Island
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Magnetic Island
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Peppers Blue On Blue Resort 4.5*
Number of rooms: 64
Official Description (provided by the hotel):
Peppers Blue on Blue Resort offers luxury accommodation overlooking the Magnetic Island marina and ferry terminal. Set in tropical landscaped surrounds with beautiful marina and mountain views the resort redefines the essence of island holidays on Queenslands magical Magnetic Island. Peppers Blue on Blue includes contemporary yet timelessly designed guest rooms including resort style suites and one, two and three bedroom apartments. Fully embracing its waterfront location, the resort's sleekly decorated suites boast sun drenched balconies with some featuring private plunge pools. All rooms feature free WIFI (up to 500MB), free movies, air conditioning, balcony, bathrobes, coffee/tea making facilities, flat screen TV, CD/DVD player, surround sound system, daily housekeeping service, laundry facilities, bath, hairdryer, direct dial telephone/voice mail, iron and ironing board, alarm clock/radio, mini bar, room service and movies on demand. All apartments excluding standard Hotel and Studio Rooms include a kitchen or kitchenette. Throughout the year Magnetic Island boasts fantastic weather making it the ideal place to get outdoors and take part in the abundant leisure activities available. For those who just want to relax, the endota spa combines the islands serene surrounds with the perfect blend of luxury to offer an extensive menu of treatments while the vast outdoor resort pool is the perfect destination to chill out and sip on a cocktail. Making its home at the resort is the Boardwalk Restaurant & Bar, a gourmets paradise which offers the freshest tropical menu and fine wine selection. The restaurant features a massive outdoor deck, ideal for embracing the classic Queensland climate. All windows and doors of this sleek and contemporary restaurant can be opened for a seamless transition between traditional and alfresco dining options. Magnetic Island offers a unique blend of national parks, untouched tropical beaches and bays all within easy reach of the resort. Bushwalking tracks provide an ideal opportunity to see the Australian wilderness and wildlife in its natural habitat while Magnetic Island as part of the World Heritage listed Great Barrier Reef offers numerous aquatic activities and sights. ... more   less 
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Also Known As:
Peppers Blue On Blue Hotel Magnetic Island
Peppers Blue On Hotel
Peppers Blue On Resort

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