We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Bad Management + Bad Atmosphere”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Peppers Blue On Blue Resort
Ranked #1 of 5 Hotels in Magnetic Island
Certificate of Excellence
Reviewed 22 January 2008

Peppers Blue on Blue is clearly lacking in proper management. Our stay was a disaster from start to finish. When we got off the ferry there was nobody there to greet us, so we were shocked that one of the ferry staff had to help us with our baggage to the reception area which clearly is not part of their job. The receptionist seemed to be miserable as did all the staff throughout our stay. There was a real feeling that none of the staff were happy and we even saw one of them sobbing and we asked what was wrong she said that she was verbally abused in front of one of the managers and the manager didn't even do anything. We were shocked to see all the staff so visibly miserable and the management just didn't seem to care. We had dinner in the resort's restaurant which is meant to be 'contemporary minimalist style' but to be honest was somewhat lacking in ambience or warmth. The food was good but again the service was poor, as management had clearly understaffed which meant the only two waitors on duty appeared extremely stressed as they tried to look after us and the other few tables. Management eventually appeared and attempted to help out (which appeared somewhat of a desperate measure). We were also surprised by the manager's lack of customer service skills.
We were made to feel like we were just a hassle and although we could see our waitor was doing the best he could, it seems to be that the onus is on the management . We were sad that our experience at Peppers Blue on Blue was such a negative one, especially as the place does have lots of potential. They just need to seriously revamp the management.

  • Stayed: January 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
3  Thank julesandjonny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (1,252)
Traveller rating
Traveller type
Time of year
Language

1,225 - 1,231 of 1,252 reviews

Reviewed 15 January 2008

Brand new resort with some very obvious Managemant problems.
We were not greeted by conceirge on arrival as promised so we lugged our bags across to the hotel ourselves. Check in was a mess. Climb the stairs to the room which was,at best, average for a 5 star establishment. Waited an eternity for our bags.

We could see they had tried but forgotten the small things. One little airconditioner in the lounge area for the entire 1 bedroom apartment is no way good enough. We were so hot in the bedroom.

Restaurant was pretty good- not fantastic,but good. Breakfast was good- not fantastic but good.

All in all an OK result but not great.

Stayed: January 2008
4  Thank Ray Goldberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2008

The hotel was located conveiently 20 metres from the ferry terminal in Nelly Bay. We were greated by a freidnly porter who took our luggage ;to our room. We were greater by the friendly front desk staff who quicly checked us in. The room was lcoated on the third floor, the top florr, however with only steps to get up, it was a bit of a hassle dragging suitcases up three flights. The room was very nice, it was two bedroom and had a balcony looking over the marina and a decent sized kitchen which was fully self-contained. One of the rooms, however, did not have air conditioning or a fan which in North Queensland, mid-summer weather, was not overly comfortable. The pool was the highlight of the hotel, it was amazing, not a pool, it was more a lagoon stretching a few hundred meters around. The breakfast buffett was wel priced at $28 and the food was great. Any requests were delt with easily any promptly and check-out was not a hassle as the bill was divided evenly between 6. Generally a very pleasant stay.

  • Stayed: December 2007, travelled with friends
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
4  Thank nzl88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 days ago via mobile
Google Translation

Stayed: November 2017, travelled as a couple
Thank Ricardo P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 weeks ago
Google Translation

  • Stayed: October 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Marion L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 September 2017
Google Translation

Stayed: February 2017
Thank Schehei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 September 2017
Google Translation

  • Stayed: August 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Wuschel K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Magnetic Island
1.0 mi away
Arcadia Village Motel
Arcadia Village Motel
#1 of 1 in Arcadia
262 reviews
2.8 mi away
Sails On Horseshoe
Sails On Horseshoe
#4 of 5 in Magnetic Island
118 reviews
6.7 mi away
The Ville Resort-Casino
The Ville Resort-Casino
#10 of 41 in Townsville
798 reviews
Show Prices
Show Prices
Show Prices
7.4 mi away
Grand Hotel and Apartments Townsville
0.2 mi away
Grand Mercure Apartments Magnetic Island
0.4 mi away
Island Leisure Resort
Island Leisure Resort
#3 of 5 in Magnetic Island
199 reviews
Show Prices
Show Prices
Show Prices

Been to Peppers Blue On Blue Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Peppers Blue On Blue Resort

Address: 123 Sooning St, Magnetic Island, Queensland 4819, Australia
Region: Australia > Queensland > Magnetic Island
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Magnetic Island
Price Range: £87 - £263 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Peppers Blue On Blue Resort 4.5*
Number of rooms: 64
Official Description (provided by the hotel):
Peppers Blue on Blue Resort offers luxury accommodation overlooking the Magnetic Island marina and ferry terminal. Peppers Blue on Blue offers guest rooms including resort style suites and one, two and three bedroom apartments. Fully embracing its waterfront location, the resort's sleekly decorated suites boast sun drenched balconies with some featuring private plunge pools. All rooms feature free WIFI (up to 500MB), free movies, air conditioning, balcony, bathrobes, flat screen TV, CD/DVD player, surround sound system, daily housekeeping service, laundry facilities, bath, mini bar, room service and movies on demand. All apartments excluding standard Hotel and Studio Rooms include a kitchen or kitchenette. outdoors and take part in the abundant leisure activities available. For those who just want to relax, visit the endota spa. Onsite is the Boardwalk Restaurant & Bar, a gourmets paradise which offers the freshest tropical menu and fine wine selection. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, TravelUp, Agoda, Expedia, TripOnline SA, HotelsClick, Evoline ltd, Ebookers, Cancelon, 5viajes2012 S.L. and HotelQuickly so you can book your Peppers Blue On Blue Resort reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Peppers Blue On Blue Hotel Magnetic Island
Peppers Blue On Hotel
Peppers Blue On Resort

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing