Peppers Blue on Blue is clearly lacking in proper management. Our stay was a disaster from start to finish. When we got off the ferry there was nobody there to greet us, so we were shocked that one of the ferry staff had to help us with our baggage to the reception area which clearly is not part of their job. The receptionist seemed to be miserable as did all the staff throughout our stay. There was a real feeling that none of the staff were happy and we even saw one of them sobbing and we asked what was wrong she said that she was verbally abused in front of one of the managers and the manager didn't even do anything. We were shocked to see all the staff so visibly miserable and the management just didn't seem to care. We had dinner in the resort's restaurant which is meant to be 'contemporary minimalist style' but to be honest was somewhat lacking in ambience or warmth. The food was good but again the service was poor, as management had clearly understaffed which meant the only two waitors on duty appeared extremely stressed as they tried to look after us and the other few tables. Management eventually appeared and attempted to help out (which appeared somewhat of a desperate measure). We were also surprised by the manager's lack of customer service skills.
We were made to feel like we were just a hassle and although we could see our waitor was doing the best he could, it seems to be that the onus is on the management . We were sad that our experience at Peppers Blue on Blue was such a negative one, especially as the place does have lots of potential. They just need to seriously revamp the management.
- Official Description (provided by the hotel):
- Peppers Blue on Blue Resort offers luxury accommodation overlooking the Magnetic Island marina and ferry terminal. Peppers Blue on Blue offers guest rooms including resort style suites and one, two and three bedroom apartments. Fully embracing its waterfront location, the resort's sleekly decorated suites boast sun drenched balconies with some featuring private plunge pools. All rooms feature free WIFI (up to 500MB), free movies, air conditioning, balcony, bathrobes, flat screen TV, CD/DVD player, surround sound system, daily housekeeping service, laundry facilities, bath, mini bar, room service and movies on demand. All apartments excluding standard Hotel and Studio Rooms include a kitchen or kitchenette. outdoors and take part in the abundant leisure activities available. For those who just want to relax, visit the endota spa. Onsite is the Boardwalk Restaurant & Bar, a gourmets paradise which offers the freshest tropical menu and fine wine selection. ... more less
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- Also Known As:
- Peppers Blue On Blue Hotel Magnetic Island
- Peppers Blue On Hotel
- Peppers Blue On Resort