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“Service Standards”

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Peppers Blue On Blue Resort
Ranked #2 of 5 Hotels in Magnetic Island
Certificate of Excellence
brisbane
Level Contributor
56 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Service Standards”
Reviewed 9 December 2013

We just had 6 days here. Upon arrival we were warmly greeted. As we were early, there was no problems holding our baggage whilst we went for lunch and had a little walk about - whilst at lunch they notified us our room was ready. The resort is a mere 50m walk from the ferry (not 100m,), 70m walk to the IGA and car hire place, and about 400m walk to the foodstore, Thirsty camel Bottleshop, post office and other minor shops. Due to some refurb work, we were upgraded to a 2 bed unit.. overlooking the pool.. Awesome start. Nice friendly helpful staff. Lunch was nice, service was excellent and no over done. We had dinner one night.. it was fantastic quality as was the daily buffet breakfast. The service for me stood out.. perhaps because I find that service is very poor in general. However the staff at Peppers, from reception to the bar and restaurant staff should be commended on their friendliness and interaction. very attentive without being too much. The room was well appointed with everything we needed including coffee plunger and BBQ equipment. We bought food at the IGA and had a bbq dinner by the pool on 2 nights..no fuss.. really easy and the BBQ's were clean. it's pretty quiet at this time of the year on the Island, so there are not a lot of food options open at night, but the restaurant at peppers was divine. Well done peppers.

Room Tip: if you are a light sleeper, then a room away from the car park / ferry would be advisable.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank tih1102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
blue_on_blue_GM, General Manager at Peppers Blue On Blue Resort, responded to this review, 11 December 2013
Hello Tih,

Thank you for sharing your wonderful experience with other readers.

Cheers
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (173)
Date | Rating
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English first
Rancho Santa Margarita, California
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 5 December 2013 via mobile

We stayed in section 8 in a ground level unit with 2 beds, 2 baths. We had a view and great access to the pool and marina. The boats in the marina made for great sunset pictures. We also had breaky included. The buffet was full of variety & varied all 3 days we were there. Super friendly staff in the restaurant. Of course everything is close by but we brought a car over from Townsville. Be sure to check out all the Bays & Bungalow Bay Koala village. See the wallabies in the wild at Geoffrey Bay too. Amazing lunch at Barefoot Art Food Wine. Great experience on the island, great accommodations, with great friends!

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beth S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
blue_on_blue_GM, General Manager at Peppers Blue On Blue Resort, responded to this review, 11 December 2013
Hello Beth,

Thank you for the great review and sharing with others.

Cheers
Abraham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Townsville, Australia
Level Contributor
22 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 November 2013

Stayed for 2 nights in a studio room which was very comfortable & nicely decorated with a comfy bed. Found out on arrival that the whole restaurant had been booked for a wedding so dinner was being offered in a conference room. Would have been nice to know this upon booking as there are few other dining options in Nelly Bay. Ended up catching the bus to Picnic Bay & dining at the excellent Thai restaurant. Room overlooked the car park so no great view but buffet breakfast in the restaurant was great with views over the marina. The hotel pool is enormous and beautiful for a swim after dinner but with no shade would be very hot during the day.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank catwal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
blue_on_blue_GM, General Manager at Peppers Blue On Blue Resort, responded to this review, 2 December 2013
Hello Cat,
Thank you for taking the time to write a review on Trip Advisor, apologies for not informing you of the restaurant closure.
We would recommend always call the property direct (07 47582400) we will always be upfront with closures, activities and the best room for your holiday.
Cheers
Abraham
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Hongkong
Level Contributor
14 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 November 2013

After a week of sightseeing we were looking for a nice and relaxing hotel with pool to relax - for a reasonable rate. The eco deal (no room service) at this hotel was our choice.

What we got:
100m walk from the ferry pier- very convenient, especially with a lot of luggage.
Nice modern hotel and big, clean rooms. Huge pool with great view to the harbor.
Very good breakfast and coffee.

Wifi was not included which was disappointing.

Beaches for swimming are a bit far away if you are looking for that.

Overall a great place if you get a good and reasonable rate as we did.
Would stay here again and can recommend the place.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Matt155
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
blue_on_blue_GM, General Manager at Peppers Blue On Blue Resort, responded to this review, 2 December 2013
Hello Matt,
Great review thank you, we are reviewing our Wi-Fi policy and rates so watch this space.
Cheers
Abraham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 20 November 2013

Well, not that Magnetic Island is very big, but Peppers Blue on Blue is the closest hotel to where the ferry docks - one minutes walk accross the car park!
The receptionists were friendly and helpful, booking us in to various tours etc., and the facilities in the hotel were first rate. Lovely bar area with decking looking out over the mooring for smart yachts and cruisers and very good dining room with excellent food.
The fabulous lagoon pool was a real treat and our room was very comfortable and spacious.
Great choice at the breakfast buffet and we had two excellent dinners in the hotel in the evening.
All in all a great place to stay as a base to discover this intriguing island.

Room Tip: Our room overlooked the car park which wasn't very beautiful so perhaps ask for one overlooking...
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Janeyeff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
blue_on_blue_GM, General Manager at Peppers Blue On Blue Resort, responded to this review, 2 December 2013
Hello Jane,
Thank you for your review, the team and I love reading positive experiences of Magnetic Island and Peppers Blue on Blue.
Cheers
Abraham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 13 November 2013

We stayed for our first Wedding Anniversary at the start of November, after searching trip advisor we decided to go with Peppers as the reviews were good and we have stayed at other nice Peppers resorts.
We booked a studio superior facing the marina and got a good price of $200 per night including breakfast. The room was lovely and well proportioned with a nice bathroom and big deep bath, lovely balcony and basic cooking facilities (although we ate out). The only down side to the room is that they only have a double bed, not even a queen, when the room could easily fit a King bed, that meant my 6ft husbands legs hung off the end of the bed.
Apart from that the resort is lovely, a huge swimming pool and a second smaller one (which were strangely cold for November) lots of underground parking (definitely recommend taking your car across as its hard to get around otherwise) and a very nice restaurant.
We can't wait to return to Magnetic Island and peppers.

Room Tip: Ask for a marina facing as the others face the car park.
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank diver3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
blue_on_blue_GM, General Manager at Peppers Blue On Blue Resort, responded to this review, 2 December 2013
Hello Diver,
Great to read of your recent experience of Peppers Blue on Blue, on your return contact one of our friendly team to ensure we locate a Queen or King size bed for you 07 4758 2400.
Thank you for sharing on trip Advisor.
Cheers
Abraham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Buninyong, Australia
Level Contributor
36 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 10 November 2013

We recently stayed at Peppers in earlyOctober and had a fantastic stay. We booked a Marine view room which overlooked a stunning Marina with an array of sailing boats. the staff where friendly and helpful, especially the room attendants who were extra attentive.Our room was on the first floor with a well appointed kitchenette ,spacious bathroom and balcony view. We had a small splash pool and a huge wrap around pool to choice from and spent relaxing hours lying around, reading and swimming when we weren't off exploring this fascinating Island. I felt like we were on a tropical Island overseas! Daily breakfast was included which was extensive and varied with staff that smiled and interacted well with us. Overall Peppers was a great place to stay, with Fifty steps to the Townsville ferry and bus stops and one hundred steps to a well stocked supermarket! Would definitely recommend to stay for a week or two.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jenniejess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
blue_on_blue_GM, General Manager at Peppers Blue On Blue Resort, responded to this review, 2 December 2013
Hello Jennie,
Thank you for taking the time to write of your experience of Peppers Blue on Blue. Great to read and I look forward to welcoming you back in the future, contact one of our friendly team direct to make a booking and get the best choice of rooms.
Cheers
Abraham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Peppers Blue On Blue Resort

Property: Peppers Blue On Blue Resort
Address: 123 Sooning St, Magnetic Island, Queensland 4819, Australia
Region: Australia > Queensland > Magnetic Island
Amenities:
Bar / Lounge Business Centre with Internet Access Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 5 Hotels in Magnetic Island
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Peppers Blue On Blue Resort 4.5*
Number of rooms: 64
Official Description (provided by the hotel):
Peppers Blue on Blue Resort offers luxury accommodation overlooking the Magnetic Island marina and ferry terminal. Set in tropical landscaped surrounds with beautiful marina and mountain views the resort redefines the essence of island holidays on Queenslands magical Magnetic Island. Peppers Blue on Blue includes contemporary yet timelessly designed guest rooms including resort style suites and one, two and three bedroom apartments. Fully embracing its waterfront location, the resort's sleekly decorated suites boast sun drenched balconies with some featuring private plunge pools. All rooms feature free WIFI (up to 500MB), free movies, air conditioning, balcony, bathrobes, coffee/tea making facilities, flat screen TV, CD/DVD player, surround sound system, daily housekeeping service, laundry facilities, bath, hairdryer, direct dial telephone/voice mail, iron and ironing board, alarm clock/radio, mini bar, room service and movies on demand. All apartments excluding standard Hotel and Studio Rooms include a kitchen or kitchenette. Throughout the year Magnetic Island boasts fantastic weather making it the ideal place to get outdoors and take part in the abundant leisure activities available. For those who just want to relax, the endota spa combines the islands serene surrounds with the perfect blend of luxury to offer an extensive menu of treatments while the vast outdoor resort pool is the perfect destination to chill out and sip on a cocktail. Making its home at the resort is the Boardwalk Restaurant & Bar, a gourmets paradise which offers the freshest tropical menu and fine wine selection. The restaurant features a massive outdoor deck, ideal for embracing the classic Queensland climate. All windows and doors of this sleek and contemporary restaurant can be opened for a seamless transition between traditional and alfresco dining options. Magnetic Island offers a unique blend of national parks, untouched tropical beaches and bays all within easy reach of the resort. Bushwalking tracks provide an ideal opportunity to see the Australian wilderness and wildlife in its natural habitat while Magnetic Island as part of the World Heritage listed Great Barrier Reef offers numerous aquatic activities and sights. ... more   less 
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Also Known As:
Peppers Blue On Blue Hotel Magnetic Island
Peppers Blue On Hotel
Peppers Blue On Resort

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