Booked and paid deposit on a specific one-bedroom corner apartment 6 months prior to arrival...our midwinter escape from a cooler climate...rang 1 - 2 days beforehand to ensure everything was in order and were informed that we had been upgraded to a two-bedroom apartment on a higher level with seaviews!...what?...we had discussed this with management when making booking and didnt want to be on that cold side with views losing sun before midday!!!...our booked unit was a sunny corner one on a lower level....we wouldnt have made a booking with Majorca Isle if we had known that they were going to do this..spouse questioned Ross, I think, the next day and was told that one needed to make a booking early!...we did!... 6 months earlier!...how would management feel iif they were treated like that???!!!...turns out the guests in our unit had stayed there previously but booked many months after us! Our cold unit's drapes were past their useby date...master bedrom had shabby thermal lining only with small holes ...lounge had missing drapes so only covered half the floor to ceiling glass when drawn at nite...no privacy so couldnt sit at dining table or sofa in night attire or nude! Also was informed in our toll call that a pool thermastat problem had just been fixed...dont believe that was the case as the water wasnt in the temperature range that the managers had advised us...tested with our travel thermometer!!!....other guests were complaining too...because the pool temp was so cool it flared up chesty asthma with one of us...needed a course of antibiotics...previously stayed at other apartments on 6th Avenue, Cotton Tree, Maroochydore and the pool water temp was as warm as stated by management. I let my spouse speak to the hubby and wife team as I couldnt look them in the face otherwise I may have blurted out the truth to them...didnt even give them a smile when walking past reception en route outside each day!...it spoilt our Sunshine Coast holiday completely...wont be back!...for every single complaint there must be???others out there!...sorry its taken so long to write this review!
- Official Description (provided by the hotel):
- Fully self-contained spacious 1,2 & 3 bedroom apartments. 2 & 3 bedroom units have 2 bathrooms Opposite the beach flagged area with full size tennis court, heated pool, sauna & spa, games room, children's swing area. Wi Fi, secure parking.Short stroll to cafes restaurants, boutiques, clubs, bowls and library. ... more less
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