Unfortunately our time at Trafalgar was short and rather stressful. We booked a room at Trafalgar Towers and the room we were allocated was shocking. Cupboard doors in main bedroom loose on the hinges, both single doonas in second bedroom were soiled with stains underneath, dining table and chairs were old and rickety - did not want to sit down for fear of it falling apart, tv cabinet scratched beyond belief, couch dirty, shower screens had horizontal cracks in them, door stop was hanging by one nail, the unit smelt musty and was not of a clean standard. After complaining to management we were shifted to another room, which was slightly better, but still, regarding cleanliness, was not up to par. Upon complaining to management, we were told by the lady that we had been fully warned as to the state of the room, which was not the case. We have 2 family members who dealt with Trafalgar - on the initial enquiry we were not once told about the state of the room (management actually told us the rate we were quoted was a clerical error by the staff - when in reality it was cheap because the room is shocking - this was not disclosed!!). On actual booking, we were only told the walls were in need of a lick of paint and the carpets were worn. A week before we arrived we asked Trafalgar to send us pictures of the room which they could not provide. We were told by the management that the owner of the apartment (they are individually owned) likes the apartment that way, as if there was something wrong with us! Who is the paying customer here? Needless to say in the end Management kindly gave us a refund and we were able to find alternate accommodation after staying only 1 night at Trafalgar. Just BE AWARE - if you are given a room on floor 8 - do not commit until you inspect the room first!
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