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“Things changed (not for the best)” 2 of 5 bubbles
Review of Courtyard Cleveland Beachwood

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Courtyard Cleveland Beachwood
Ranked #6 of 15 Hotels in Beachwood
Certificate of Excellence
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Things changed (not for the best)”
2 of 5 bubbles Reviewed 12 January 2014

I am a frequent traveler and prefer to stay at Marriott. This facility gone through a huge makeover and looks shiny.

However, it lost all the personal touch in that process. No complementary coffee at the lobby, no tea bags, etc etc...

The internet connection is awful, worse than a third world country. Not able to perform basic tasks such as checking email. Frequent reminder of the issue did not solve the issue and I am cheeking out to an adjacent hotel (not a Marriott chain). Sorry Marriott. I am willing to forfeit my platinum level for a decent work environment and a fresh tea at 5 AM in the morning.

It is NOT for business traveler anymore..

  • Stayed January 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank peter p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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201 reviews from our community

Traveller rating
    83
    79
    25
    7
    7
See reviews for
55
31
20
79
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (31)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Highland Heights, Ohio
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 10 November 2013

We stayed at this Courtyard for two nights and rented 5 rooms. We were in town for a family wedding. The hotel is undergoing a renovation of the front lobby area and you need to enter from the rear of the building. Please note if your room over looks the renovation you may want to ask for a different room. They started construction at 6 AM. That said only one of our rooms had that issue and the desk moved the party immediately and discounted the first night. We found this hotel to be very clean the staff to be accommodating and friendly. I would stay here again and all of our party 5 families had the same experience.
less

  • Stayed December 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Drew D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New Britain, Connecticut
Level Contributor
164 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 bubbles Reviewed 20 October 2013

We stayed at this Courtyard for two nights and rented 5 rooms. We were in town for a family wedding. The hotel is undergoing a renovation of the front lobby area and you need to enter from the rear of the building. Please note if your room over looks the renovation you may want to ask for a different room. They started construction at 6 AM. That said only one of our rooms had that issue and the desk moved the party immediately and discounted the first night. We found this hotel to be very clean the staff to be accommodating and friendly. I would stay here again and all of our party 5 families had the same experience.

Room Tip: Try to stay clear of construction area
See more room tips
  • Stayed October 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Leo7151
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milwaukee, Wisconsin
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 bubbles Reviewed 21 September 2013

Stayed here for business, not expecting a lot in terms of amenities. However, the "fitness closet" is awful - probably 15x10 feet with 3 pieces of old worn equipment and those laughable nesting dumbbells. So it doesn't even reach the minimum expected standard for a value hotel. Upgrade fitness room now!

  • Stayed September 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank GJAnders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lexington
Level Contributor
438 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
4 of 5 bubbles Reviewed 18 September 2013

We reserved 3 rooms here because we had a funeral in Cleveland. The rooms are large, the king bed was very comfortable, and all the employees were super nice. We asked if we could have a family gathering in the lobby area after the funeral, and the front desk employee was very accommodating. The entire hotel experience made our lives much easier during this very difficult time.

  • Stayed September 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank KyBoop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 2 September 2013

1st Horrible Marriott experience!!!!!!! Upon check in my husband was interrogated about how many ppl were in room then names of children etc!! Mind you the amount of ppl were already on the reservation and I've never been asked my children's names!!! Also room was said to have refrigerator and microwave and both weren't in the room :((( my husband is diabetic and needed to store his insulin in a refrigerator :( they eventually brought them but had an attitude :(( also breakfast is not included and the sign for the cost of breakfast was posted at the end of buffet after you got all your food ;(( the room was ok , but could never get a cool or warm temperature it was either VERY COLD or stuffy hot air, it was not the best sleeping conditions!! Pool was clean n warm but small. The front desk lady yelled at my 8 yr old daughter with me there because her towel hit the phone knocking it off the hook and she ran from front desk to tell her to stop playing on phone when she saw me I explained what really happened and explained that the phone is not hooked to the wall correctly :( she then tried to act professional and nice (2 faced) I love Marriott so we moved a future reservation to the residence inn where I've stayed before and we had a blast!! So please don't hesitate to gravitate to other Marriott's in this area it's worth it!!!

Room Tip: Don't stay hear!!!!
See more room tips
  • Stayed August 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Tracey F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Speers, PA
Level Contributor
49 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 15 August 2013

My cousin and I stayed here over the weekend of the Susan G. Komen 3-day, 60 mile walk. We also went to the Rock N Roll Hall of Fame. The room was very clean and we really liked it. Comfortable beds. It was nice having restaurants within walking distance. We had breakfast there the second day and it was delicious. Everyone was friendly and check in was a breeze. I would highly recommend this hotel to anyone. The hotel was easily accessible to the highway too.

  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ladyofpink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Courtyard Cleveland Beachwood

Property: Courtyard Cleveland Beachwood
Address: 3695 Orange Pl, Beachwood, OH 44122-4401
Region: United States > Ohio > Beachwood
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Beachwood
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard Cleveland Beachwood 3*
Number of rooms: 113
Official Description (provided by the hotel):
The Courtyard by Marriott hotel in Beachwood is located in Cleveland's premier suburban business and entertainment district. Our state-of-the-art lobby offers exceptional flexibility and choices for our guests, including inviting spaces for work or relaxation, complimentary Wi-Fi, and the latest news, weather and airport updates via the GoBoard®. Each stylishly appointed guest room features Courtyard's new Cynergy décor with innovative accents like the “Lounge-around” Sofa and Shower Nook. Whether traveling for business or pleasure, your stay at this beautifully renovated hotel is sure to be more comfortable, productive, and enjoyable than ever before! Start your day with a healthy breakfast including Starbucks coffee, or relax and share a casual dinner with friends or colleagues in the Bistro®. Located on Interstate 271, near upscale shopping and dining, our hotel is the perfect choice for overnight stays, group travel, business meetings, and social gatherings. ... more   less 
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Also Known As:
Courtyard By Marriott Cleveland Beachwood Hotel Beachwood
Courtyard Beachwood
Beachwood Courtyard
Beachwood Marriott
Courtyard Cleveland Beachwood Ohio

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