We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Overall a Good Experience”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
DoubleTree Cleveland East/Beachwood
Ranked #6 of 15 Hotels in Beachwood
Saint Louis, Missouri
2 reviews
“Overall a Good Experience”
Reviewed 26 November 2013

Staff was mostly friendly/courteous. Checked in very late one night and it took them a while to get us checked in but they were very nice/apologetic about it. Breakfast servers were super friendly, nice way to start the day. There seemed to be a bit of trouble keeping the food out on the buffet warm though. Had cold sausage twice out of three trips down.

The rooms were in good not great condition. I would say they were at or slightly below most DoubleTrees I've stayed at. The way the rooms are laid out can be confusing if you've never stayed there before but once you find an entrance that is close to your room it makes parking/getting to your car a breeze. I would definitely stay here again.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ervin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John D, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review, 23 November 2015
Dear Ervin C,

I am the new General manager here at the Doubletree in Beachwood, Ohio. I would like to take this moment to thank you for your very nice review of our hotel, as well as apologize for not responding to your review. Please know that the DoubleTree in Beachwood, Ohio continues to improve our guest amenities and service.

We look forward to welcoming you back to our hotel again.

Yours in Service,

John D'Adamo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

734 reviews from our community

Traveller rating
    233
    199
    150
    87
    65
See reviews for
210
112
41
310
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (48)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
Keller, United States
1 review
Reviewed 19 November 2013

This hotel was ok. It was obvious it had been rennovated from a previous hotel chain. Did not seem quite up to par for a Double Tree Hilton Affliate. Free breakfast offered to all guests, but there was a wait each morning to sit down to eat. That is just rediculous. Business travelers are trying to get in for a quick breakfast and out quickly. The room seemed a bit old school as well. Poor lighting and ventillation. This hotel could benefit from some updates. There are other nice hotels to choose in the area, some work is needed to stay competitive.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Helene H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John D, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review, 23 November 2015
Dear Helene H,

Thank you for your review from November 2013 of the DoubleTree in Beachwood, Ohio. I am the new General Manager on property and wanted to respond to your review and let you know that renovations continued to improve lighting in the guest rooms. The Heat and AC in the Rooms are being extensively updated monthly with new apparatus to perform consistently. As far as Breakfast goes, we have recently curtailed complimentary Breakfast for everyone. Only qualified Hilton HHonors members and negotiated corporate accounts are eligible for Complimentary Breakfast. This is an amenity reserved for those who have earned it.

My staff is poised to welcome you back and prepared to give you the DoubleTree experience you have become used to experiencing at other DoubleTree hotels.

Yours in Service,

John D'Adamo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
PLYMOUTH, United States
1 review
Reviewed 19 November 2013

Overall, a very enjoyable stay. The bed and pillows were very comfortable! I was only there for one night on a business trip. I didn't use any of the ammenities or eat at the hotel, but the staff and cleanliness were excellent.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Elise S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John D, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review, 23 November 2015
Dear Elise S,

I apologize for you never receiving a response to your review of the DoubleTree in Beachwood , Ohio a few years back. I am the new General Manager and wanted to thank you for the Five Star review you submitted. I was happy to read about how our staff, "especially our Housekeepers" attended to your needs and gave you a wonderful experience. I hope we have the opportunity to have you stay with us again.

Sincerely,

John D'Adamo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beachwood, United States
1 review
Reviewed 14 November 2013

We left on Sat. morning and returned about 3:30 in the afternoon to find the room was not made up. We were there for a wedding and had to get dressed. While we were getting ready, the maid knocked for cleaning. Told her to come back in 90 min. She knocked several times while we were trying to get ready. On a good note, we had trouble with the safe. A call to the main desk sent a manager up who fixed the problem immediately. Also, the people at the restaurant were extremely helpful in the mornings.

  • Stayed November 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Barbara R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert T, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review, 15 November 2013
Dear Guest:

Please accept my apologies that our cleaning timing did not coincide with your timing. We will certainly speak to the housekeeper assigned to the room as to why her follow up was not as requested either. I am glad that the rest of the team were able to meet your expectations and I hiope that the wedding was great.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vernon, United States
1 review
Reviewed 11 November 2013

I would rate this hotel as 4 stars. The accomadations were clean and well maintained. The staff was freindly and helpful. The food was superb. I had the best French Onion Soup I have had in many years I would stay at this hotel again without any second thoughts. I highly recomeend this hotel.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Edward D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert T, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review, 13 November 2013
Dear Guest:

Thank you for the great review! Our entire team will be excited to read your comments. I am glad that you liked the french onion soup, we follow a very traditional recipe and not many places still do! I hope that you will join us again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
leawood Kansas, United States
1 review
Reviewed 11 November 2013

good hotel . Restaurant should offer more variety . the food is lacking i.e. pasta , mash potatos, basics for people with delicate or aging stomachs. No easily available taxi cabs,. Easy checking in and out . Very slow room service

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Walter R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert T, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review, 13 November 2013
Dear Guest:

Thank you for taking time to share your experiences from your recent stay at the DoubleTree Cleveland East. I am glad that you enjoyed your visit and I hope that you come back again soon. You will be excited to know that we have just signed an agreement with a celebrity chef - Chef Chris Hodgson, to develop a new concept that will be opening in our hotel after the first of the year. I hope that you will enjoy the new options!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Knoxville, Tennessee
Level 5 Contributor
66 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 6 November 2013 via mobile

The hotel location was great, the staff was friendly, and the restaurant was very good. The lobby is beautiful and when you walk in, you feel like your walking into a luxury hotel. Only small negatives I had was the rooms felt a little old and the bathroom was very small. Also, the door in the bathroom looked like it had been water damaged at some point was re-painted, but not repaired. Other than that, the in-room amenities were very good. Would certainly return on a future business trip.

Stayed November 2013, travelled on business
Helpful?
Thank rcoolman1024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert T, General Manager at DoubleTree Cleveland East/Beachwood, responded to this review, 7 November 2013
Dear Guest:

We are all very glad to hear that you enjoyed your visit with our hotel. We apprecaite you pointing out some aeras that we are needing to focus on, and I will tell you that tsome of these areas are slated for attention in the next few months. If you liked the lobby as it is, you will really enjoy the upcoming renovation...it will be spectacular. I hope that you will come again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Beachwood hotels
0.3 mi away
Hampton Inn & Suites Cleveland-Beachwood
0.5 mi away
Aloft Beachwood
Aloft Beachwood
#3 of 15 in Beachwood
283 reviews
0.5 mi away
Homewood Suites Cleveland-Beachwood
Show Prices
Show Prices
Show Prices
0.2 mi away
Embassy Suites by Hilton Cleveland - Beachwood
0.2 mi away
Hotel Indigo Cleveland-Beachwood
0.3 mi away
Courtyard Cleveland Beachwood
Show Prices
Show Prices
Show Prices

Been to DoubleTree Cleveland East/Beachwood? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about DoubleTree Cleveland East/Beachwood

Property: DoubleTree Cleveland East/Beachwood
Address: 3663 Park East Dr, Beachwood, OH 44122-4315 (Formerly Hilton Cleveland East/Beachwood)
Phone Number:
Region: United States > Ohio > Beachwood
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 15 Hotels in Beachwood
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — DoubleTree Cleveland East/Beachwood 3.5*
Number of rooms: 404
Official Description (provided by the hotel):
Come enjoy Cleveland, Ohio and the Hilton Cleveland East Beachwood Hotel in Beachwood, Ohio. With 404 recently renovated rooms, large event facilities, and indoor and outdoor pools, we are a perfect choice for all! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Priceline, Expedia, Hotels.com, 5viajes2012 S.L., HotelQuickly, getaroom.com, Evoline ltd and Cancelon so you can book your DoubleTree Cleveland East/Beachwood reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Cleveland East/Beachwood Hotel Beachwood
Hilton Beachwood
Beachwood Hilton
DoubleTree Cleveland East/Beachwood Ohio

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing