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“Pretty nice accomodations” 5 of 5 bubbles
Review of Fairfield Inn & Suites Cleveland Beachwood

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Fairfield Inn & Suites Cleveland Beachwood
Ranked #9 of 15 Hotels in Beachwood
Cleveland, Ohio
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Pretty nice accomodations”
5 of 5 bubbles Reviewed 10 April 2014

Driven past this hotel several times, but never thought about staying here until Dec 2013. Family enjoyed the pool and onsite waterslide. Very convenient location to the Cleveland area attractions. We'll be visiting this hotel again.

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank ron m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Fairfield Inn & Suites Cleveland Beachwood, responded to this review, 18 April 2014
ron m,
Thank you for taking the time to write a review from your experience at Fairfield Inn & Suites Beachwood. It's great to hear everyone enjoyed the pool area and you found our close proximity to many area attractions added convenience to your travels. We're happy to have had you and your family as our guests and we look forward to your return visit. Thank you again for writing.

Kind regards,
Ray Merle, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

208 reviews from our community

Traveller rating
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    37
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (36)
Date | Rating
  • English first
  • German first
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English first
Cleveland, Ohio
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 2 March 2014

This Cleveland Winter never seems to end, so just to try to break some of the cabin fever going on with my family, I booked a room at this property for a quick, local getaway.

The hotel is nice. Situated in an area surrounded by many restaurants and retail establishments. Check-in was a breeze, and the staff were friendly. Our room, on the 4th floor, was just what we needed. The beds were comfy, room was clean, bathroom was just fine. Despite the hotel being packed with children, our room was relatively quiet during overnight hours.

Breakfast was fantastic! I don't understand how some reviewers claim a lack of variety? Especially for being free... There are cereals, juices, hot beverages, sausage, waffle stations, mini-donuts, bagels, muffins, donuts, eggs, fruit, oatmeal, yogurt. Trust me, there is plenty. Children and adults will perfectly satisfied.

The breakfast area is clean and inviting. There was a fire going in the fireplace, and are large TV in the area too. The atmosphere was great with many families enjoying breakfast together. You just have to keep your wits about you when standing in line to make a run through the food station as it can be rather tight in there with an overflow of people. Kudos also to the two gentlemen that seemed to be running the breakfast. Not only did they keep the area well stocked food wise, but they made it a point to say a few nice words to guests (us included) as they went about their work cleaning the area. These guys were genuine, and had a lot of pride in their work. Also, I was very impressed that they enforced specific rules that were posted around the food area. You would be surprised how many people showed up to the food area not wearing shoes. These guys didn't play around, and asked these guests to please leave the area and return with shoes before getting breakfast. It's definitely an issue of formality and cleanliness, and I was glad to see that the staff enforced that rule fairly.

Really the only major downside for me and the family was the chaos that was the pool. Perhaps a business traveler traveling M-F wouldn't be subjected to this, but anyone visiting over the weekend really should be prepared for a wild pool environment. I thought choosing a location with a pool and whirlpool would be relaxing, but it was far from that. As a logical person, I understood it was the weekend, and the lousy weather promotes a busy indoor pool, but I did expect some semblance of order and courtesy.

The pool itself was PACKED. Likely beyond a safe capacity as I noticed someone from the front desk was working on the pool deck as if to help out the lifeguard. Kids were everywhere, and more and more continued to pour into the pool area. Supervision was lacking in that regard... Not to be mean, but you would have what looked to be swarms of single mothers, each coming in with 4 to 5 young kids who don't know any better but to be loud, splash and jump in and out of the pool as they nearly decapitate other swimmers. As more pool rules continued to be broken, the lifeguard was forced to blow on her whistle and shout across the pool adding even more noise and stress to the environment. Look over to the whirlpool, what do you see? Another large group of kids hanging out in there like it is an extension of the pool. No intervention from the "parent(s)", no intervention from hotel staff... I noticed an elderly couple that couldn't enter the whirlpool because kids were sitting on the entry steps.

The towel rack in the pool area was completely empty also. 4 racks, not one clean towel... Why? because all the kids in there horded them while they monopolized the lounge chairs scattered about the pool deck.

The icing on the cake was the pool rest period. When the lifeguard eventually blew the whistle and said "rest period", my eyes lit up because I thought it would be my chance to get 15 quiet minutes in the pool or whirlpool. NOPE, rest period applies to children AND adults. I guess I was not used to that concept based on some of the other pools I've been to with the family.

So again, nice hotel that gets the job done. We got a fantastic rate, slept well, and ate an enjoyable breakfast. For the most part everything was pleasant. It was just the issues with the pool that left a sour taste in my mouth.

  • Stayed March 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank EddieS425
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Fairfield Inn & Suites Cleveland Beachwood, responded to this review, 6 March 2014
EddieS425,
Thank you for choosing Fairfield Inn & Suites Beachwood for your family getaway. We value your feedback and sincerely apologize for the experience you had in the pool area. Your feedback provides many areas we can work on in order to improve our guest experience. We're pleased to know you enjoyed your stay otherwise and found our attentive staff and comfortable accommodations to meet your satisfaction. We hope you'll consider staying with us again in the future.

Sincerely,
Ray Merle, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cleveland, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 21 January 2014

I recently stayed at the Fairfield Inn & Suites Cleveland Beachwood and had an excellent stay!
Kristi Wersel, the Sales Manager was outstanding. The place was great, the service was great and the food was great. Water Slides at the pool, Complementary breackfast for all and excellent, clean, contemporary and spacious rooms.
Highly recomended.
Thanks Kristi!

Craig

  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank CraigS2525
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Fairfield Inn & Suites Cleveland Beachwood, responded to this review, 25 January 2014
CraigS2525,
We appreciate your complimentary feedback and recommendations of Fairfield Inn & Suites Beachwood. It's fantastic to know that our service, accommodations, and amenities made for such an excellent stay. I'll be certain to pass along your kind comments with our team and will recognize Kristi Wersel with a special commendation for her outstanding service. Please plan to visit us again soon. Thank you again for writing.

Sincerely,
Ray Merle, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
33 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 19 January 2014

This hotel was nice for a quick visit to Cleveland. The front desk staff were polite and helpful. The rooms were small, but clean and nicely decorated. The free breakfast was the normal free breakfast lay out. I would stay again.

  • Stayed January 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Maconmomma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Fairfield Inn & Suites Cleveland Beachwood, responded to this review, 25 January 2014
Maconmomma,
We're glad you enjoyed your stay and would return for another visit with us at Fairfield Inn & Suites Beachwood. We appreciate you choosing to stay with us during your quick visit to Cleveland and we hope to welcome you back again soon. Thank you again for writing.

Sincerely,
Ray Merle, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minneapolis, Minnesota
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 10 November 2013 via mobile

We visit family in the shaker heights and beachwood area a few times a year. The Fairfield inn is always clean and in good condition. I have two boys (6&2) and they love getting up in the morning going down the hallway to breakfast. The breakfast is pretty good for the free breakfast you usually get at this type of hotel. In addition to the standard continental breakfast they usually have waffles, eggs, and sausage (both turkey and pork). The pool is good for swimming and not too busy. They also have a waterside which is too dark and scary for my 6 year old but his older cousins like it.

Stayed November 2013
Helpful?
1 Thank srteich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Fairfield Inn & Suites Cleveland Beachwood, responded to this review, 13 November 2013
srteich,
We appreciate you choosing Fairfield Inn & Suites Beachwood while visiting family, and we thank you for sharing feedback on your experience. It's great to hear that our clean accommodations and wonderful amenities make for an enjoyable stay. Please plan to visit us again for more family fun the next time you travel to the area. Thanks again!

Sincerely,
Ray Merle, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Niagara, Canada
Level Contributor
79 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed 4 November 2013

The property seems a little dated, the bed was uneven, and the pool and slide were closed for maintenance. But, the hotel's location has easy access, our room was clean, the price was reasonable, and it was very quiet inside despite being adjacent to a large highway. We got a decent night's sleep and were well rested when we moved on next morning.

  • Stayed October 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank bargain_hunting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Fairfield Inn & Suites Cleveland Beachwood, responded to this review, 13 November 2013
bargain_hunting,
Thank you for writing a review. We appreciate your feedback, and we're glad you enjoyed our clean and quiet accommodations, as well as our accessible location. We apologize for the areas we fell short of exceeding your expectations, and we hope you'll visit us again in the near future. Thanks again.

Sincerely,
Ray Merle, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
pompano beach florida
Level Contributor
83 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
3 of 5 bubbles Reviewed 3 November 2013

What? !! There is "just something" in the yin and yang of this building that is in need of a review.
I couldn't put my finger on it when we spent two nights here in September.

The front desk was excellent with providing printed Google instructions. Our rooms were ready early ~ 2pm. Free Parking near our rooms. Immaculate pool and environs. But just something like rug patterns, furniture placement - long hallways - with funky choppy patterns and many colors not found in nature. Perhaps low ceilings.

The level of security surrounding the pool and slide usage was " on a heightened level" as the Homeland Security people like to say. I say, something bad happened here and they are in a defense posture.

One thing for certain; powdered eggs and (really slimy) pork sausage was below even the 3rd tier Marriott standard.

I think I have the answer . . . built over an ancient burial ground.

  • Stayed September 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank volvo57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Fairfield Inn & Suites Cleveland Beachwood, responded to this review, 13 November 2013
volvo57,
Thank you for sharing feedback from your stay. We always appreciate hearing from our guests on positive feedback and opportunities for enhancing our guest experience. It's great to hear our staff provided excellent service during your visit. We apologize for the areas we fell short of exceeding your expectations and appreciate you bringing these concerns to our attention. We value you as our guest and hope you'll have an opportunity to visit us again soon. Thank you once again for writing.

Sincerely,
Ray Merle, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairfield Inn & Suites Cleveland Beachwood

Property: Fairfield Inn & Suites Cleveland Beachwood
Address: 3750 Orange Place, Beachwood, OH 44122
Region: United States > Ohio > Beachwood
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Beachwood
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Fairfield Inn & Suites Cleveland Beachwood 2.5*
Number of rooms: 158
Official Description (provided by the hotel):
The Fairfield Inn & Suites Cleveland Beachwood hotel offers thoughtfully designed guest rooms and suites that allow you to work and relax. Free Wi-Fi throughout the hotel to stay connected during your stay, and fitness facilities that include an indoor pool and exercise room. You'll find it easy to settle into our vibrant lobby, with spaces to gather, relax and work. Jump-start your day with our free breakfast, now with more hot choices like scrambled eggs, sausage and oatmeal, plus favorites including fresh fruit and yogurt. ... more   less 
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Also Known As:
Fairfield Inn And Suites Cleveland Beachwood
Fairfield Inn & Suites Cleveland Beachwood Hotel Beachwood
Fairfield Inn Beachwood
Fairfield Beachwood
Beachwood Fairfield Inn
Fairfield Inn & Suites Cleveland Beachwood Ohio

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