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“great for the holidays”

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Berlin Grande Hotel
Ranked #1 of 4 Hotels in Berlin
Certificate of Excellence
Barberton, Ohio
Level 5 Contributor
80 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
“great for the holidays”
Reviewed 22 December 2013

Just returned, fabulous stay. Gingerbread house in lobby, great holiday deals as 79 per night for december. Great food in the area. Wonderful place to stay before christmas. Rooms are huge, clean, flat screen televisions with wet bar. Always a friendly staff and enjoyable time.

  • Stayed December 2013, travelled with family
    • Value
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Helpful?
1 Thank traveldoctor40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BGH_Social_Media, General Manager at Berlin Grande Hotel, responded to this review, 25 December 2013
Merry Christmas to your family! Our Gingerbread house was donated by the Little Cottage Company here in Berlin for us to use during the Cookie Tour of Inns 2013. We had so much fun with it and I'm glad you were able to enjoy it as well. Thank you for your time in giving us great feedback. We look forward to hosting you in future!
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2,130 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (129)
Date | Rating
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English first
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 December 2013

This is about the 6th time we have stayed here and love it every time. Nice rooms, wonderful breakfast, enjoyable pool, and wonderful staff. Can't wait until our next trip (hopefully it wont snow the next time we come).

  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank motownwv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BGH_Social_Media, General Manager at Berlin Grande Hotel, responded to this review, 3 December 2013
Thank you so much for choosing to stay with us time and time again. We appreciate our guests and love that you give us feedback.
I hope for your shopping convenience we don't have snow for your next visit, even though it was beautiful. Have a Merry Christmas and we look forward to hosting you again!
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Batesville, Indiana, United States
1 review
Reviewed 14 November 2013

I have taken my 2 small dogs with me on 2 other occasions several years ago and it was such a bad experience that we always find sitters for them. On our trip to Berlin, Ohio I couldn't find a sitter so I researched pet friendly hotels in Berlin area and came across The Berlin Grande Hotel. I was assured by the Director of Sales that it was a clean and comfortable room, even though it was "pet Friendly". Imagine my surprise when we arrived to a beautiful and clean room. The front desk personnel were nice, pleasant and helpful. We will definitely stay here every time we are in the area, with or without our pets. We loved it.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Wanda V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BGH_Social_Media, General Manager at Berlin Grande Hotel, responded to this review, 15 November 2013
Good Morning, Thank you so much for giving us a chance to share our hospitality with you. Our pet-friendly rooms are designed just like our other Standard/Deluxe rooms, which means you get to experience the same great amenities as everyone else. The only specific item about them is they are on first floor so you have easy access to taking your pet outside. Thank you for taking the opportunity to give us a fantastic review and we look forward to welcoming you back with or without your pets.
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Mount Gilead, Ohio
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 November 2013

Second time staying here. Hotel is spotlessly clean, and modern. Very nice breakfast included in the price. Very comfortable bed with great bedding. The standard room is very nice, with granite counter/bar, microwave, mini fridge and sink. Bathroom also has nice granite and large shower with glass door. So much better than typical tub/shower combos found in most rooms. Staff is friendly and knowledgable. Great location in Berlin, close to everything. Only complaint, as other have noted is the noise. It was crazy how noisy it was. Could hear every door slam, ice machine usage, people walking above, etc. Just seems like such an odd thing for a place this nice. May consider staying elsewhere next time because of this factor alone. Wanted to sleep in and be lazy in the morning, but the noise prohibited this from happening.

Room Tip: If you can get fourth floor away from elevator and ice machine, you may have a quieter experience.
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank trizzle42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BGH_Social_Media, General Manager at Berlin Grande Hotel, responded to this review, 14 November 2013
Good Afternoon, we appreciate your feedback. Our mattresses are locally made and can be purchased at Country Furniture, which is a local furniture store here in Berlin.
We have taken some measures to stop the noise inconveniences and will continue to do whatever we can to make our hotel an all-around great place to stay.
Thank you for taking the time to give us such a detailed review.
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North Port, Florida
Level 6 Contributor
276 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed 8 November 2013

This was our first visit to this hotel. Check in was easy and the lady was very nice. We were pleased to find a large room(we had queen beds) mini fridge, microwave, flat screen tv and a balcony with a great view of the countryside. The beds were very comfortable. Our room was 416. The inside decor and feel is more modern. I would prefer something on the walls, its very bare. They have a nice counter top area that your able to sit at. The bathroom was also big with plunty of counter space. Everything was clean, except inside our nightstand. There were several dead bugs, must of just missed that. A few suggestions of things I didn't care for we're the overhead lights above the beds. They are very bright which isn't good for reading or trying to not disturb my husband who wants to sleep or watch tv instead. Would prefer a dimmer alternative. Also the curtains were not made to close. The set that does close are very thin white so in the mornings it gets very bright inside the room, I'm a light sleeper and both mornings it woke me up 2 hours early. Would like to be able to have thick curtains to block the light so it's easier to sleep. Another issue we had was all the noise both at night and in the mornings. Its very easy to hear people talking, walking in the halls and guests in other rooms. The other problem we had was our first night(we stayed 2 nights) we got a call from front desk saying that our room was booked for our 2nd night and they didn't realize it. I understand mistakes but was unhappy when the lady said they could only move us to the 1st floor rooms. She said nothing else was open except a suite and it would be an extra $20 a night. I was only unhappy because I felt if it was their mistake they should be more accommodating. So with no choice I said that was fine. Next morning we packed everything up and went to the lobby. I explained what happened and the ladies were unsure why and how it happened. One apologized and said it shouldn't of happened. They fixed the problem and said we can keep our original room. I was fine with the outcome and how they handled the issue. Breakfast was very decent for being free. You still have your basics but there's more then most places, specially hot foods and all the fruit options. The gym was smaller size, not a whole lot of space but was clean. We never used the pool but it also looked clean and a average size. The wifi had a great signal and had no problems loosing connection, which was important since we still needed it for work. The best part of the hotel for us was location. Very central to everything in amish country. We liked the restaurant next door which is in walking distance. Overall we were happy with the hotel, few little things but mostly minor. My biggest concern and top priority with a hotel is it being clean and also location. This hotel was great with both. I would probably consider staying here again and I think from other hotels with similar prices its a good choice.

Room Tip: Request a top floor room with country view!
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  • Stayed November 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
2 Thank icemodeled
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BGH_Social_Media, General Manager at Berlin Grande Hotel, responded to this review, 13 November 2013
Thank you so much for taking the time to give your valuable feedback. We hear from our guests quite a bit that they love the microwave and fridge in the room. With us being in the midst of Amish Country which is known for great food and cheese factories, it kind of makes the kitchenette a necessity.
On your next visit to the Berlin Grande Hotel, be sure to ask one of our staff to show you how to darken the room. We have black out blinds that are behind the sheers in each room.
I am sorry about the confusion of moving rooms and am grateful it all worked out. Thank you again for the review and staying with us. We look forward to seeing you in the future.
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Level 2 Contributor
7 reviews
Reviewed 29 October 2013

We enjoyed our stay, mostly due to the helpfulness of every front desk person we spoke with and the location of the hotel. Internet access was slower on the weekend (getting kicked off every hour or so) than during the week (perfect). Being a relatively new hotel everything was in good condition. We stayed in a standard room with 2 queen beds. The best parts of the rooms: the heat/AC control, the balcony, spacious bathroom, refrigerator and microwave, sheets and towels, overall spaciousness and comfortable beds. The worst parts of the rooms: two stains on the carpet (~6" round, there was a similar stain on the elevator floor), lack of comfortable seating (one comfy chair trapped in the corner of the room by the bed), there is ~8' between the foot of the bed and the TV... the TV was too small given the distance, the walls are thin... the head of our bed must have been next to the bed in the next room because we could hear the person snoring even though it was a quiet/even snore and we could hear the dial tone when they picked up their phone.

Some rooms have a couch between the bed and the TV which would have been helpful. The staff did bring a 2nd comfortable chair to the room.

The breakfast included several warm offerings, but they lacked flavor (we tried breakfast burritos, scrambled eggs).

We didn't like their practice of putting envelopes in the rooms with the names of the people cleaning our room, or the fact that there was a Showtime TV guide but no Showtime on the TV.

We would stay here again, but now understand why the hotel didn't get more stars from the official reviewers.

  • Stayed October 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank ags2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BGH_Social_Media, General Manager at Berlin Grande Hotel, responded to this review, 13 November 2013
Good Morning and Thank you for the extensive review. We love to hear what we are doing right and ways we can improve. It's great to know our staff was helpful and made your stay enjoyable. I apologize for the inconveniences you encountered during your stay and thank you for letting us know so we can make sure your next stay is great in every aspect.
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Columbus, Ohio
1 review
Reviewed 28 October 2013

Our Women's retreat was held here and talk about top notch...The staff (Hi Jennifer:-),the amenities, the customer service and all the extras. I would book here again without hesitation. My only suggestion would be a little soundprooing would be helpful as we quickly learned that talking can be heard through both the door and walls..I didn't hear anything out of the ordinary for a public place but apparently our neighbors from Friday did. At any rate a positive experience was had by all. Special thanks to Linda and her staff for a job well done!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 43207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BGH_Social_Media, General Manager at Berlin Grande Hotel, responded to this review, 29 October 2013
Thank you for taking the time to give us your feedback. We enjoyed your group and we would love to have you stay with us again. Our staff takes great pride in guest service, so thank you for letting us know how we did. Looking forward to your return trip.
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Additional Information about Berlin Grande Hotel

Property: Berlin Grande Hotel
Address: 4787 Township Road 366, Berlin, OH 44610
Phone Number:
Region: United States > Ohio > Berlin
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Berlin
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Berlin Grande Hotel 2.5*
Number of rooms: 78
Official Description (provided by the hotel):
The Berlin Grande Hotel is the newest hotel in Berlin,in the Heart of Ohio's Amish Country. Our 78 room hotel features large spacious rooms, indoor heated saltwater pool, meeting facilities, a business center, 24 hr fitness room, free internet and long distance to our guests, a friendly supportive staff and spectacular views of the surrounding countryside. ... more   less 
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Also Known As:
Berlin Grande Hotel Ohio

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