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“Exceptional Customer Service”

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TownePlace Suites Cincinnati Blue Ash
Ranked #16 of 18 Hotels in Blue Ash
Cincinnati, Ohio
1 review
“Exceptional Customer Service”
Reviewed 9 February 2014 via mobile

Michelle is the prime example of exceptional customer service. She treats everyone special. To Michelle no one is a stranger. I would highly recommend TownePlace of anyone as my hotel of choice. It makes me feel like home.

Stayed February 2014, travelled as a couple
Helpful?
Thank Kimberly S S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer B, Director of Sales at TownePlace Suites Cincinnati Blue Ash, responded to this review, 10 February 2014
Thanks so much for sharing such great feedback about Michelle; I can’t wait to share this with her! She is truly an example of the hospitality that Marriott embodies and is known for. Again, thanks so much for your feedback about our hotel – we are so happy you can call us your home away from home!
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118 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Findlay, Ohio
Level Contributor
43 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 5 February 2014

We travel a lot and aside from Disney's Grand Floridian the staff at TownePlace Suites is second to none. I cannot express enough at how absolutely wonderful each and everyone of them was. As for the hotel itself, it could use some updating and the bathroom could you fresh caulking in the tub. The room was clean and the kitchen was well stocked and everything worked great! The breakfast served us well especially needed it to be ready on time so we could get out the door for our swim meet. Would certainly stay again!

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kubbylee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer B, Director of Sales at TownePlace Suites Cincinnati Blue Ash, responded to this review, 6 February 2014
Thank you so very much for the feedback you shared with us from your most recent trip to the TownePlace Suites. I am so happy to hear that everything in your suite met your needs and that you liked the breakfast. I will surely pass along all of your kind words to our staff, who will be delighted to hear!

Hope we have a chance to see you again soon, maybe for your next swim meet!?
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Columbus, Ohio
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 January 2014

Full kitchen, clean, comfy queen, free breakfast, good location, good water pressure for the shower. Unfortunately some hotels no longer serve meat for the complimentary breakfast, walls are thin, can easily hear conversation in next room. I would stay again...$55/night

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dee W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer B, Director of Sales at TownePlace Suites Cincinnati Blue Ash, responded to this review, 31 January 2014
Thanks so much for taking your time to share your feedback; we are so glad that you enjoyed your trip with us here in Blue Ash. I understand you may have been disappointed by the continental breakfast. However, TownePlace Suites as a brand is known for having a continental breakfast. We have found that since we are an extended stay hotel that most of our guests enjoy making use of their fully equipped suites with granite countertops and stainless steel appliances to make breakfast in their rooms. Again, thanks so much for sharing your feedback and we look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Myers, Florida
Level Contributor
46 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 14 January 2014

Had stayed at this hotel several years ago and all was fine but this time not up to par. Coffee cups in the rooms kitchenette was filthy, bathroom sink looked as if it had not been cleaned since last guest stay and was never cleaned during our four night stay. Coffee was never replenished even after complaints made to front desk about this and the dirty sink and cups.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sharon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer B, Director of Sales at TownePlace Suites Cincinnati Blue Ash, responded to this review, 15 January 2014
Thank you so much for taking time to share your thoughts - we truly appreciate your candid feedback from your most recent stay. I am very sorry that we fell short of your expatiations during your visit. I can assure you that your comments have been reviewed by management and will be discussed with our staff immediately. We are always looking for ways to improve our property and comments like yours help us identify areas that need improvements. Again, thank you for taking your time to share feedback with us.
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North Ridgeville, Ohio
Level Contributor
5 reviews
3 hotel reviews
Reviewed 8 January 2014

We cannot thank Michelle Winfrey enough for all she did to assist us in securing a room for the evening. She is a fine example of true customer service. Atta girl Michelle! She spent quite a bit of time straightening out our reservation. She then was able to answer all of our questions. I hope we encounter a Michelle clone at all Marriott properties in the future.
Again, thank you immensely Michelle!

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dana C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer B, Director of Sales at TownePlace Suites Cincinnati Blue Ash, responded to this review, 13 January 2014
Thanks so much for your sharing your thoughtful feedback about Michelle! Michelle is a great asset to our front desk and will be delighted to read your response. I will be sure to pass along your kind words. Again, thanks so much for your feedback and we look forward to seeing you again the next time your travels bring you through the Blue Ash area!.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Newburgh, Indiana
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 3 December 2013

We stayed here 2 times about a month apart, and it was nice both times. Room looks great, love the kitchen, bed was comfy. My daughter slept on the pull out, and although it wasn't the most comfortable (are they ever THAT comfortable?), it was clean. The second time we stayed there were no sheets for the pull out in the room, so I had to trek to the office in the other building at 8pm for linens. Also during the second stay, pulling back the comforter cover revealed a dirty comforter underneath. It had both old AND new stains (I wont go into details), and it obviously had not been washed...which grossed me out. I didn't discover this until the morning we left, which gave me the willies thinking I had slept under it 2 nights...yuck. I took it to the front desk and they sent me an email offering me Marriott points. I really wasn't impressed with that offer, but it was nice that they offered me anything.

I will say that both times, I had trouble getting the key card to work in the exterior doors. That was frustrating when we had to walk the length of the building to use a door that worked.

The front desk staff was amazing, super nice and helpful, and breakfast was decent. Even with the comforter issue, I would stay here again...but I would check the bed linens first!

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sk8ersmama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer B, Director of Sales at TownePlace Suites Cincinnati Blue Ash, responded to this review, 17 December 2013
Thanks so very much for taking time to share your feedback with us. I understand you had some issues with your room during your most recent visit. Thanks so much for sharing the frustration you encountered with your key. Your feedback is truly appreciated for it is one of the most important tools that allow us to improve the quality of our products and services.

On behalf of the TownePlace Suites, we thank you for your candid feedback. I will pass along your kind comments to our front desk staff and let them know they helped to make your stay memorable.

The next time your travels bring your through Blue Ash, we look forward to seeing you.
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Ohio
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 16 October 2013

I travel frequently for work and in fact stayed at a Marriott Towne Place Suites just last week in Tampa, and it was lovely in all regards. Although the staff was very helpful and friendly, I would not stay here at the Towne Place Suites in Blue Ash OH again because some of the facilities are not well maintained and clean. I'm only here for 1 night and need to leave at 5:00am so I'm dealing with it and in their defense, I did not complain because I'm too tired; I need to go to sleep early - don't want to waste time changing rooms or dealing maintenance people in my room tonight. Here are the issues:

- Bathroom tub faucet drips
- Black bathroom mold in tub
- Brown streaks in toilet bowl
- Corrosion on the air conditioner

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jmbklj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jennifer B, Director of Sales at TownePlace Suites Cincinnati Blue Ash, responded to this review, 4 December 2013
I appreciate your feedback of your recent stay with us. I understand you had some issues with your room upon your late arrival. I can assure you that this is this is not typical of the high standards we strive to maintain and sincerely apologize for this. Your feedback is truly appreciated for it is one of the most important tools that allow us to improve the quality of our products and services. All of your comments will be internally discussed with our management team for immediate action.

On behalf of the TownePlace Suites, we thank you for your candid feedback and are truly sorry we did not succeed creating a memorable experience during your visit. If you would like to further discuss your visit, please feel free to contact me. We would love the chance to have you with us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about TownePlace Suites Cincinnati Blue Ash

Property: TownePlace Suites Cincinnati Blue Ash
Address: 4650 Cornell Rd, Blue Ash, OH 45241-2412
Region: United States > Ohio > Blue Ash
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 18 Hotels in Blue Ash
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — TownePlace Suites Cincinnati Blue Ash 2.5*
Number of rooms: 94
Official Description (provided by the hotel):
The premier all-suite, extended-stay hotel in Blue Ash, Ohio invites you to join us for a delightful and memorable experience. TownePlace Suites Cincinnati Blue Ash offers guests free breakfast each morning, free hotel parking, and free WiFi throughout the premises. Each suite includes a full kitchen, pull-out sofa bed and an HDTV with premium channels. Luxury bedding, crisp linens, custom comforters and fluffy pillows will ensure that you have the most peaceful and rejuvenating sleep possible. We are a pet friendly hotel so feel free to bring your furry pals along with you on your visit to Blue Ash, OH. We also have a heated outdoor pool and a 24-hour fitness center on the premises. Check out our great room options and book your stay with us today! ... more   less 
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Also Known As:
Towneplace Suites Cincinnati Blue Ash Hotel Evendale
Towneplace Suites Evendale
TownePlace Suites Cincinnati Blue Ash Ohio

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