Where do I start? Due to a family crisis, my husband and I checked into this property. We stayed here because every other hotel in the area was booked up due to a tennis tournament.
Our stay lasted 8 nights. We have stayed in hundreds of hotels all over the U.S. and the world. With doubt, this place is the worst place we've ever stayed. The front desk staff was rude and very unhelpful. They acted as if they were doing us a favor by waiting on us. The room was filthy. The phone never worked, the wireless connection never worked. This hotel does not offer daily housekeeping in the cost of the room stay. It can be purchased for $4.99. When we asked the front desk for room service, they reported that we would not be able to get it everyday, although we told them we were willing to pay it everyday. After our fourth night, we asked for a room cleanup, but were told the maid service "didn't put it on their calendar". We basically had to resort to bringing our own wet towels to the front desk to exchange them for a couple of clean ones. Although we were told breakfast would be offered every morning, basically a carafe of coffee was available and nothing more.
The management of Homestead Suites should be ashamed of this property. If they cannot run a hotel in a better fashion, they should close it down. If you are looking for a place to stay in Blue Ash, Ohio, look elsewhere, if you want a clean hotel with a professional and helpful staff.
- Official Description (provided by the hotel):
- Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more less
- Reservation Options:
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- Also Known As:
- Homestead Studio Suites Cincinnati
- Extended Stay America - Cincinnati - Blue Ash - Reed Hartman Ohio
- Blue Ash Homestead Suites
- Homestead Suites Blue Ash
- Homestead Blue Ash