The title says it all. There is no saving grace about this hotel. Even at places that are atrocious, I can come up with a good, and sometimes something that is great, not here though.
The Good- Absolutely nothing
The Great - Absolutely nothing!
Why You'd Avoid - The staff was not only not pleasant, they were downright rude. The staff was disheveled, not a single smile, and were actually mean to me and my wife. The buliding - while I understand, now, that they are under construction, the place looks like a roach motel inside and out. It is covered in a blue tarp, dust and a horrid lemon smell throughout the front area is present. As a platinum priority club member I am used to friendly greetings, gift baskets of snacks and other trinkets, and a certain level of service. Here I got a bottle of water as my gift basket. woo hoo! The elevator was out of service, which the staff didn't realize, The building was old, oh, and did I mention this was the wrost hotel staff EVER! I called after spending 5 minutes in the lobby and cancled my reservations and used an online site to get a 4 star hotel in downtown cleveland for almost $30.00 LESS THAN the horrid horrid Holiday innn express. Yes they have free breakfast, but you couldnt pay me to eat in that disgusting excuse for a hotel! Holiday Inn express should be embarressed to even have their name associated with such a place!
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- Official Description (provided by the hotel):
- Welcome to the Holiday Inn Express Cleveland Airport - Brook Park hotel. We are conveniently located 1 mile from the airport, 4 miles from the IX Center, and 4 miles from car rental facilities. Our free shuttle runs from 6 AM to midnight daily. The Holiday Inn Express hotel features include complimentary hot breakfast bar, free high-speed Internet access, and free local phone calls. Enjoy a unique breakfast experience at our new Express Start breakfast bar served every morning featuring a selection of fruits, juices, cereals, breads/pastries, and even hard-boiled eggs. We have also created the world's best tasting cinnamon roll. Visit Brook Park, OH and Stay Smart at the Holiday Inn Express hotel while attending IX Center events. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, TripOnline SA, Ebookers, Cancelon, HotelsClick, getaroom.com, Evoline ltd, 5viajes2012 S.L. and HotelQuickly so you can book your Holiday Inn Express Cleveland Airport - Brook Park reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Holiday Inn Express Brookpark - Cleveland Airport Hotel Brook Park
- Holiday Inn Brook Park
- Brook Park Holiday Inn