We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Handled a Difficult Situation Well”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Holiday Inn Express Cleveland Airport - Brook Park
Ranked #2 of 4 Hotels in Brook Park
Certificate of Excellence
Stony Plain, Canada
Level Contributor
133 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“Handled a Difficult Situation Well”
Reviewed 1 July 2014

During our recent stay, the neighbourhood experienced a blackout. This was certainly beyond their control. The staff handled things well with good humour. The desk staff was one of the best I've seen in my travels. The room was what one would expect in a Holiday Inn Express. The only negative I would have is that the breakfast the first morning was a bit cold. It is a very convenient location for the Cleveland Airport. Definitely recommend.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jimfromalberta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amit P, Owner at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review, 3 July 2014
Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. Our staff strives to provide the excellence in service and quality to our guests. It is our pleasure to ensure that we exceed guest expectations and that is what makes this hotel very unique.

Thank you again for staying with us. We hope to see you again soon!

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

163 reviews from our community

Traveller rating
    53
    61
    20
    14
    15
See reviews for
37
33
15
56
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
laval
Level Contributor
62 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 29 June 2014

I was driving by looking for a place to sleep well I got more the staff is very friendly answer all my question on the area . Room was perfect comfortable the bed perfect for me come morning the breakfast had all I needed and more coffee realy good ;) When Ill go back I will stay there again .

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Agill41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amit P, Owner at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review, 30 June 2014
Dear Agill41-

Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. Our staff strives to provide excellence in service and quality. The details matter to us and that's what makes this hotel unique.

Please do come back and see us again soon.

Thank you again.

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai (Bombay), India
Level Contributor
53 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 28 June 2014

Stayed here for a night on business. It's new, so everything is nice and fresh. Staff is good, amenities are also just right for a business stay and the rooms are appropriately sized. If you are looking for a decent priced airport hotel, your search should end here.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shreyance
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amit P, Owner at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review, 30 June 2014
Dear Guest-

Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. Our staff strives to provide excellence in service and quality. We train, empower, and motivate staff to ensure the guest experience exceeds expectations.

Please do come back and see us again soon.

Thank you again.

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
153 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 27 May 2014

Everything was as I expect it to be at the better Holiday Inn Express locations (Clean, Comfortable, Reasonably priced).

The only thing that might have been better is that the cleaning staff was working on our floor at the time we were leaving (around 10:00 AM) and the hallway was so full of their carts that it was difficult to get past them with suitcases to get to the elevator. Not a big deal, but something that could be easily corrected.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank NoScreenName1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amit P, Owner at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review, 29 May 2014
Dear Guest-

Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport. We appreciate you giving us feedback on the quality and service we offer. We have addressed the issue and notified staff members to keep public corridors free and clear of guests moving luggage during the morning check out hours. Thanks again for your feedback and look forward to seeing you again soon.

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Berkeley, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 May 2014

I have stayed here about four times now since November 2013 when I had an evening flight arrival or morning departure and did not want to bother my 83 year old mother with a late arrival home or early morning departure. The staff has been fantastic with the shuttle service and easy check in and departure. The room is perfect and their location is also convenient to Brook Park stores (even a large Giant Eagle grocery store) to grab a few things to eat and drink. This is my go to place when I need a stay at Cleveland Hopkins Airport. And they will even take you to the consolidated car rental place or pick you up from there. This adds additional value as you can time your car rental return to minimize having the car for just several hours and paying for another day...as well as spending time with two shuttles, one between the airport and car rental facility and another between the airport and the hotel.

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CalBearTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amit P, General Manager at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review, 27 May 2014
Dear CalBearTravel-

Thank you for Staying Smart at the Holiday Inn Express Cleveland Airport. It's service, staff, and quality that make this hotel unique. We believe in exceeding guest expectations the minute you walk into our property. The staff enjoys reading about the impact they have on a guest stay. Thank you for staying with us and please do come back and see us again soon.

Thank you.

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 May 2014

Will stay again in the near future. Holiday inn is my family's choice from now on. They used to be run down and I was skeptical at first. But seems everyone I stay in has the amenities I am looking for.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Slimmaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amit P, Owner at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review, 18 May 2014
Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport! Exceeding guest expectations is what makes this hotel very unique. The little things matter and we empower our staff to make the right decision to ensure the guest is happy. That means going above and beyond!

Thank you for staying with us!

Please do come back and see us again soon.

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Massachusetts
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 12 May 2014

I stay on Feb 13, 14 just one night due to flight cancel. The hotel location was good. free shuttle to and from the airport. I had a long travel from Asia and the room was ready when I went there. Excellence front desk staff. Fast check in and the lady(I think she's a manager) took me (probably I am an elderly) to my room. she also help me to order the take away so that they can deliver to my room. It was evening time and I am very tired. I really appprecate all of her and the other front desk staff's help. The room was nice, clean and big. Also the breakfast was great. I had a good time in here even just for one night. will come back again.

Grace from NH

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 050420142014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amit P, Owner at Holiday Inn Express Cleveland Airport - Brook Park, responded to this review, 18 May 2014
Thank you for Staying Smart at the Holiday Inn Express Brook Park Cleveland Airport! Thank you for staying with us as our staff continues to provide excellence in service and quality to our guests.

Please do come back and see us again soon.

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Brook Park
2.3 mi away
Hilton Garden Inn Cleveland Airport
0.1 mi away
Best Western Airport Inn & Suites Cleveland
1.2 mi away
Sheraton Cleveland Airport Hotel
Show Prices
Show Prices
Show Prices
2.5 mi away
La Quinta Inn Cleveland Airport North
2.6 mi away
Four Points by Sheraton Cleveland Airport
2.4 mi away
WoodSpring Suites Cleveland Airport
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express Cleveland Airport - Brook Park? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Cleveland Airport - Brook Park

Property: Holiday Inn Express Cleveland Airport - Brook Park
Address: 16330 Snow Road, Brook Park, OH 44142-2821 (Formerly Holiday Inn Express Brookpark - Cleveland Airport)
Phone Number:
Region: United States > Ohio > Brook Park
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 4 Hotels in Brook Park
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Cleveland Airport - Brook Park 2.5*
Number of rooms: 67
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Cleveland Airport - Brook Park hotel. We are conveniently located 1 mile from the airport, 4 miles from the IX Center, and 4 miles from car rental facilities. Our free shuttle runs from 6 AM to midnight daily. The Holiday Inn Express hotel features include complimentary hot breakfast bar, free high-speed Internet access, and free local phone calls. Enjoy a unique breakfast experience at our new Express Start breakfast bar served every morning featuring a selection of fruits, juices, cereals, breads/pastries, and even hard-boiled eggs. We have also created the world's best tasting cinnamon roll. Visit Brook Park, OH and Stay Smart at the Holiday Inn Express hotel while attending IX Center events. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hotels.com, IHG, TripOnline SA, Traveltool, S.L.U., HRS, Evoline ltd, getaroom.com, HotelQuickly and Cancelon so you can book your Holiday Inn Express Cleveland Airport - Brook Park reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Brookpark - Cleveland Airport Hotel Brook Park
Holiday Inn Brook Park
Brook Park Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing