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BEST WESTERN Airport Inn & Suites Cleveland
Ranked #1 of 4 Hotels in Brook Park
Findlay, United States
Level Contributor
3 reviews
3 hotel reviews
“Value”
5 of 5 bubbles Reviewed 10 June 2014

Good value for the money. Staff was very courteous and helpful. Lobby is in an unusual placement. Room was quite comfortable and nice and clean. Close to the airport and major interstate. Easy access. Two restaurants with in walking distance (across the street).

  • Stayed June 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank Peter Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna P, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review, 11 June 2014
Dear Valued Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 1-216-267-9364.

Thank you again for taking the time to complete the survey. We are pleased the rooms were comfortable, clean and to your liking. We appreciate your loyalty to our brand.


Sincerely,
Donna P
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

447 reviews from our community

Traveller rating
    124
    162
    88
    36
    37
See reviews for
167
102
41
87
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (33)
Date | Rating
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  • Dutch first
  • English first
  • German first
  • Japanese first
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  • Spanish first
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English first
New York City, New York
Level Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 10 June 2014 via mobile

The Best Western Cleveland Airport hotel was terrific for our one night stay to attend a wedding. We had a one bedroom suite with King bed. Everything was clean and fresh. I can't imagine what another reviewer was talking about. The thick bed mattress are of top quality. No sagging. We use the pull out sofa in the kitchen alcove sitting room. As with many sofa beds, unfortunately this one was less supportive than other Best Western pull out sofas and it did not already have sheets and covers on it for use. The breakfast is the standard Best Western breakfast with cereals, small Danishes, bagels, a waffle maker, banana, apples, coffee, tea, apple juice, and Apple juice. There is a terrific restaurant across the street with a fabulous breakfast if you want a really good breakfast. What we liked about the location of this Best Western was it was near the I-71 entrance going north or south to easily drive anywhere!!! It was easy to go to central Cleveland and Strongsville in the south. There are not many Cleveland Airport hotels with suites at all. I considered the suite inexpensive and not over priced.

Stayed June 2014, travelled with friends
Helpful?
Thank Dui S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna P, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review, 11 June 2014
Dear Valued Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 1-216-267-9364.

Thank you again for taking the time to complete the survey. Congratulations on your wedding! Thank you again for your review. We appreciate your loyalty to our brand.


Warmest Regards,
Donna P
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bangkok, Thailand
Level Contributor
27 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed 7 June 2014

I've stayed here one night after my sister's wedding party at the 100th Bomb Restaurant. It took only 10 minutes to the hotel. Room is clean, good value and service is fine. Staff are friendly and I would recommend this hotel for overnight stay.

Room Tip: Choose the room on the 3rd floor for better view and far from the lift.
See more room tips
  • Stayed November 2013, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank nott_chaiwat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna P, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review, 8 June 2014
Dear Valued Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 1-216-267-9364.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,
Donna Penny
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Philadelphia
Level Contributor
93 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
2 of 5 bubbles Reviewed 6 June 2014

we chose this hotel because we were arriving very late and the price was good. First the good news, the shuttle picked us up promptly even at 1 in the morning and the front desk lady was very nice. The room however smelled terrible and felt dirty - the carpets seemed like they hadn't been cleaned in centuries. Breakfast was sparse and unexceptional (cold cereal, waffle machine and weak coffee). we honestly couldn't wait to leave

  • Stayed June 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank simplegifts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna P, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review, 8 June 2014
Dear Valued Guest,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 1-216-267-9364.

Yours in hospitality,
Donna P
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Michigan
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 4 June 2014

Good value, great price, great stay. Pool was a good temperature, breakfast was decent. Love the fridge/microwaves in all rooms. Room did not have enough towels, though, but they we were willing to give more.

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank beth3172
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna P, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review, 8 June 2014
Dear Valued Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 1-216-267-9364.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,
Donna P
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mansfield, Ohio
Level Contributor
56 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 3 June 2014

We've stayed here a couple of times when traveling. The hotel is very close to the airport and offers free parking and a shuttle service. This is great for those early morning departures, especially. Nice staff. Clean comfortable rooms. Good complimentary breakfast. Love the waffles. We will be back.

  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank ThatPriceGuy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna P, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review, 8 June 2014
Dear Valued Guest

Thank you for your recent stay with us and completing the online survey. We appreciate and value your feedback.

I am pleased the convenience of our location fit your needs as well as the free parking and free shuttle service.

If I can be of further assistance please don't hesitate to contact me at 216-267-9364.

Sincerely,
Donna P
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
MOUNT LAUREL
2 reviews
3 of 5 bubbles Reviewed 27 May 2014

Hotel rooms need an overhaul. Outside and lobby look deceiving. Rooms are dated and carpeting is tacky. Hallways smell from smoke, even in no smoking sections. Front desk is helpful but understaffed. Many calls to the desk went unanswered.

  • Stayed May 2014, travelled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with Best Western

Helpful?
Thank ALYSON L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna P, General Manager at BEST WESTERN Airport Inn & Suites Cleveland, responded to this review, 30 May 2014
Dear Valued Guest,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 1-216-267-9364.

Yours in Hospitality,
Donna P
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN Airport Inn & Suites Cleveland

Property: BEST WESTERN Airport Inn & Suites Cleveland
Address: 16501 Snow Rd, Brook Park, OH 44142-2778
Phone Number:
Region: United States > Ohio > Brook Park
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 4 Hotels in Brook Park
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — BEST WESTERN Airport Inn & Suites Cleveland 2.5*
Number of rooms: 64
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travel Republic (UK) and Odigeo so you can book your BEST WESTERN Airport Inn & Suites Cleveland reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Airport Hotel Brook Park
Best Western Airport Inn And Suites
Best Western Brook Park
Brook Park Best Western

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