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“Thank you Best western”

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Best Western Airport Inn & Suites Cleveland
Ranked #1 of 4 Hotels in Brook Park
Reviewed 11 June 2014

Apparently you can still get old fashioned hospitality and the extra mile from these great folks at BW in Cleavland. They helped our 13 person touring group with everything we asked for;early check in, room switches, directions,lost items. Cant say enough about this location. We will be back next time for sure!! The manager is STELLAR!
Zak Godwin

Room Tip: we had 7 rooms,all were great
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  • Stayed: June 2014, travelled on business
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Thank zak g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna P, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this reviewResponded 13 June 2014

Dear Zak,

Thank you for taking the time to complete the online survey. We appreciate your time and value your feedback.

Not sure why the owls came in at a low rank but I am confident you and your tour group enjoyed your stay. It was a pleasure having you visit with us. We hope to see you again.

If we can be of further assistant please feel free to contact me at 216-267-9364.

Yours in hospitality,
Donna

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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421 - 427 of 552 reviews

Reviewed 11 June 2014

Other than the slim offerings at the breakfast, we were very pleased with the hotel, and will stay here again. The rooms are clean and the beds are extremely comfortable. We even inquired as to what brand mattress the hotel used - we had a different room our previous stay and the bed was the same - extreme comfort. We are seniors and love hotels that have an elevator.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Best Western
2  Thank Fred G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna P, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this reviewResponded 13 June 2014

Dear Valued Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 1-216-267-9364.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand and glad you enjoy the comfort of the beds!

Sincerely,
Donna P

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2014

Good value for the money. Staff was very courteous and helpful. Lobby is in an unusual placement. Room was quite comfortable and nice and clean. Close to the airport and major interstate. Easy access. Two restaurants with in walking distance (across the street).

  • Stayed: June 2014, travelled solo
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Review collected in partnership with Best Western
Thank Peter Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna P, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this reviewResponded 11 June 2014

Dear Valued Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 1-216-267-9364.

Thank you again for taking the time to complete the survey. We are pleased the rooms were comfortable, clean and to your liking. We appreciate your loyalty to our brand.


Sincerely,
Donna P

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2014 via mobile

The Best Western Cleveland Airport hotel was terrific for our one night stay to attend a wedding. We had a one bedroom suite with King bed. Everything was clean and fresh. I can't imagine what another reviewer was talking about. The thick bed mattress are of top quality. No sagging. We use the pull out sofa in the kitchen alcove sitting room. As with many sofa beds, unfortunately this one was less supportive than other Best Western pull out sofas and it did not already have sheets and covers on it for use. The breakfast is the standard Best Western breakfast with cereals, small Danishes, bagels, a waffle maker, banana, apples, coffee, tea, apple juice, and Apple juice. There is a terrific restaurant across the street with a fabulous breakfast if you want a really good breakfast. What we liked about the location of this Best Western was it was near the I-71 entrance going north or south to easily drive anywhere!!! It was easy to go to central Cleveland and Strongsville in the south. There are not many Cleveland Airport hotels with suites at all. I considered the suite inexpensive and not over priced.

Stayed: June 2014, travelled with friends
Thank Dui S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna P, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this reviewResponded 11 June 2014

Dear Valued Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 1-216-267-9364.

Thank you again for taking the time to complete the survey. Congratulations on your wedding! Thank you again for your review. We appreciate your loyalty to our brand.


Warmest Regards,
Donna P

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2014

I've stayed here one night after my sister's wedding party at the 100th Bomb Restaurant. It took only 10 minutes to the hotel. Room is clean, good value and service is fine. Staff are friendly and I would recommend this hotel for overnight stay.

Room Tip: Choose the room on the 3rd floor for better view and far from the lift.
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  • Stayed: November 2013, travelled with friends
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1  Thank nott_chaiwat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna P, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this reviewResponded 8 June 2014

Dear Valued Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 1-216-267-9364.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,
Donna Penny

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 June 2014

we chose this hotel because we were arriving very late and the price was good. First the good news, the shuttle picked us up promptly even at 1 in the morning and the front desk lady was very nice. The room however smelled terrible and felt dirty - the carpets seemed like they hadn't been cleaned in centuries. Breakfast was sparse and unexceptional (cold cereal, waffle machine and weak coffee). we honestly couldn't wait to leave

  • Stayed: June 2014, travelled with family
    • Value
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Thank simplegifts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna P, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this reviewResponded 8 June 2014

Dear Valued Guest,

Thank you for completing the survey regarding your recent stay at our property.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.

I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

If I can provide any assistance, please don't hesitate to contact me directly at 1-216-267-9364.

Yours in hospitality,
Donna P

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2014

Good value, great price, great stay. Pool was a good temperature, breakfast was decent. Love the fridge/microwaves in all rooms. Room did not have enough towels, though, but they we were willing to give more.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank beth3172
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Donna P, General Manager at Best Western Airport Inn & Suites Cleveland, responded to this reviewResponded 8 June 2014

Dear Valued Guest,

Thank you for completing the survey regarding your recent stay at our property.

Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

If I can be of assistance in the future, please don't hesitate to contact me at 1-216-267-9364.

Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.


Sincerely,
Donna P

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Airport Inn & Suites Cleveland

Address: 16501 Snow Rd, Brook Park, OH 44142-2778
Phone Number:
Region: United States > Ohio > Brook Park
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 4 Hotels in Brook Park
Price Range: £56 - £96 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Airport Inn & Suites Cleveland 2.5*
Number of rooms: 64
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Also Known As:
Best Western Airport Inn And Suites
Best Western Airport Hotel Brook Park
Best Western Brook Park
Brook Park Best Western

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