Having traveled quite a bit, I have NEVER seen such excellent customer service than observed at this Best Western. Checking in was a cinch, and done in a most comfortable manner. Later, the next day, I went to ask about going to the Cleveland Rock and Roll hall of fame, and I witnessed two customers giving the manager, Donna a hard time, over nothing. She handled it with exemplary skill, while not getting upset with them. (I don't think I could have handled it that well). THAT in itself shows the true character of an individual. When it was my turn, Donna went out of her way to set us up with a shuttle to the train, and instructions on the trip back, to call and she would send the shuttle to pick us up at the last train stop, which was the airport. I wish I could give more stars to the staff at this Best Western. Kudos. And, the icing on the cake is, that housekeeping has our room squeaky clean. Housekeeping rarely gets the thanks that they deserve, and it is another large part of the stay. In closing, would you PLEASE thank the manager, Donna, and housekeeping for making this an awesome place to stay. I so highly recommend it and want to give it SIX stars. Harry
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- Also Known As:
- Best Western Airport Inn And Suites
- Best Western Airport Hotel Brook Park
- Best Western Brook Park
- Brook Park Best Western