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Quality Inn Brunswick Cleveland South
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Reviews (123)
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All reviewschoice hotelsbob evansclean roomswalking distancecomplimentary breakfastbed was comfortablewould stay here againfuneralcleveland
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53 - 58 of 123 reviews
Reviewed 28 October 2013

We had a wonderful stay, staff was friendly, and very helpful! Front desk manager did an outstanding job helping us and providing us with such hospitality.The grounds are beautifully maintained, the rooms are clean, comfortable and attractive. Great breakfast with many options to choose from.The hotel is also nearby several restaurants, shops! We will be back!!

  • Stayed: October 2013, travelled with family
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Thank Nancy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualityCustomerCare, Guest Relations Manager at Quality Inn Brunswick Cleveland South, responded to this reviewResponded 14 November 2013

Nancy P,

Thank you for your business and review. We trualty appreciate your stay and glad you enjoyed your stay with us. we look forward seeing you near future, looking forward to it. :)

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Reviewed 21 October 2013

I don't know what was going on the weekend we stayed but the room stunk bad and all the front desk did was give us a can of air freshiner and say here keep this. I guess they really didn't care that the room was not up to par they didn't even check the room out its like they knew already

  • Stayed: September 2013, travelled with family
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Review collected in partnership with this hotel
1  Thank Randy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualityCustomerCare, Front Office Manager at Quality Inn Brunswick Cleveland South, responded to this reviewResponded 22 October 2013

Randy S,

Thank you for your feedback regarding your recent visit at our hotel. I am deeply sorry for the unacceptable room condition you received. I assure you that this is not the norm you should expect from our hotel. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Thank You

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Reviewed 17 October 2013

Using a coupon we stayed at the Quality Inn in Brunswick, Ohio. Nicollette P. was exceptionally helpful, first by phone and later in person. the room was as good as some we've paid double the amount for in other motels. Even had a microwave and refrigerator! We could not have been more pleased.

  • Stayed: October 2013, travelled on business
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Thank Charles L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualityCustomerCare, Front Office Manager at Quality Inn Brunswick Cleveland South, responded to this reviewResponded 22 October 2013

Thank you so much for your wonderful comments about our staff and our hotel. Please know that I will share your comments with our staff. This brings a smile to my face, as our ultimate goal is always to make sure that each guest has an amazing experience the moment they arrive on property. Our team will be excited to see this. We hope to welcome you back again in the future!

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Reviewed 6 October 2013

Although we had a reservation and arriving close to 10pm, night manager, Nicolette, apologized that we were placed in a second floor room and they had no elevator. She asked whether we had a lot of luggage. Fortunately, we didn't have much and walking up stairs with it was no problem. I think she was prepared to jump up and help us with it. Upon getting into our room - clean with double beds as we expected - we had a pizza urge. We called Nicolette who recommended a local pizza place - with drive through services no less. The hotel's price was ok and the service very nice!

  • Stayed: October 2013, travelled with family
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1  Thank Tony S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualityCustomerCare, Front Office Manager at Quality Inn Brunswick Cleveland South, responded to this reviewResponded 11 October 2013

Tony S,

Thank you for your review and your business! We greatly appreciate it, we're glad you enjoyed your stay with us, and look forward seeing you near future. I will pass your comments on to Nicollette as well as other staff members! Thank you again!

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Reviewed 4 September 2013

My car broke down on Labor Day on the Ohio turnpike on a day trip. The car was towed to a shop in Brunswick. I was dropped at the Quality Inn by the tow truck driver. Not researching this Hotel beforehand, from the moment I walked in the door, I had a good feeling about the Inn...The Manager was very kind, and understanding of my situation, he even loaned me a phone charger for the night. The room was clean, and very comfortable. Bathroom was exceptional, specially the walk in shower, ex large shower area,,,The continental breakfast in the morning was very good also,,,,,,,,,,The manager even went up and beyond, by lining up a ride to the auto shop the next morning from one of his staff. Can't say enough about this Inn....only wish I could have stayed another night, in different circumstances. Thank you to Mr. Patel the Manager for everything.

  • Stayed: September 2013, travelled solo
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2  Thank Alex F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
QualityCustomerCare, General Manager at Quality Inn Brunswick Cleveland South, responded to this reviewResponded 5 September 2013

Alex F,

Thank you for your feedback and for choosing our hotel. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service provided during your stay and the cleanliness of the rooms. Your feedback brings brings a smile to my face, as our ultimate goal is always to make sure that each guest has an amazing experience the moment they arrive on property. Our team will be excited to see this. We hope to welcome you back again when you're in Cleveland/Brunswick area.

Thank You Again!!

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