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“Steak'N Shake from Hell”
Review of Steak 'n Shake

Steak 'n Shake
Ranked #52 of 75 Restaurants in Brunswick
Cuisines: American
More restaurant details
Restaurant details
Dining options: After-hours, Takeout
Description: Steak ‘n Shake is a classic American brand famous for the Original Steakburger™ and hand-dipped Milk Shakes. Stop in today for breakfast, lunch, dinner or late night. Dine in, drive thru or carryout.
Ohio
Level Contributor
20 reviews
14 restaurant reviews
common_n_restaurant_reviews_1bd8 17 helpful votes
“Steak'N Shake from Hell”
Reviewed 27 August 2012

I am a longtime patron of these establishments. Most of have are pretty good food and service, but this was horrible. It is the Steak'N Shake from Hell
Service was very slow. After s=asking twice for utensils and napkins it still took over five minutes to get them as we sat their with our food going to room temperature, The Chili was flavorless and there wasn't enough hot sauce or ketchup in the world to make it good. My wife's Southwest Chicken Salad was pretty good, but when I ordered a second one to go it was much smaller and the chips were served on it even though they were ordered in a separate container. I had it replaced and got the same thing over again. Complaints to the server, cashier, and manager all met with a completely false (They were served in separate containers at the table) "That's the way we do it response". No offer to try again or to comp the item - just a suck out old man and get out of my way attitude Management here is worse than useless they are very much a part of the problem

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  • Visited August 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Hyperborea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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41 reviews from our community

Visitor rating
    9
    5
    12
    5
    10
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Clarksburg, West Virginia
Level Contributor
83 reviews
48 restaurant reviews
common_n_restaurant_reviews_1bd8 44 helpful votes
“Mediocre at best”
Reviewed 10 August 2012

Restaurant was clean, food just aveage, but really disappointed in service. Took 1/2 hr to get shakes that were ordered early to take with us. They were not extremely busy either. Asked waitress once & she responded that the order was in. Ok, asked to pay while wating since it was close to 5:30p and had a 4hr drive home. She said we would get the bill when shakes came out. Kept waiting . . . was ready to tell her to forget it, and she finally came to the table to tell us the order was lost but he was making them now. When in the area again, will pass it for the other options nearby.

  • Visited July 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank gkatsmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wisconsin
2 reviews
“Average”
Reviewed 28 July 2012

Cheap price but average food? Place very clean and lots of parking. Was rushed at the end by waitress...she was going home and insisted we pay. We would have done and ice cream but because of waitress we went to dairy queen.

Visited July 2012
Helpful?
Thank P M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Medina, Ohio
Level Contributor
188 reviews
134 restaurant reviews
common_n_restaurant_reviews_1bd8 108 helpful votes
“Quick, Inexpensive and GOOD Food!”
Reviewed 6 April 2012

If you've been to one Steak N Shake, you've been to them all. Each chain looks the same inside. It's the staff that can make or break your experience. This location has a GREAT staff. Friendly waiters and cashiers. We went at breakfast time - husband raved about the choc chip pancakes. My double bacon burger was excellent. Fries hot. They accidentally put mayo on my steak burger. But, the problem was quickly fixed. It's very clean in there...from the tables to the restrooms. We had fun winning a stuffed animal in the claw machine. The staff is fast. You can get in and out fairly quickly. Plenty of parking. Can't wait to go back and get a chili cheese dog! My only complaint is it's quiet in there. They need to pipe in some oldies or upbeat music.

  • Visited April 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Metoer1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
4 reviews
common_n_restaurant_reviews_1bd8 4 helpful votes
“Good food, but dumb hours”
Reviewed 20 March 2012

This place is a good Steak and Shake, but be aware, it is not open 24/7 like every other Steak and Shake in the world -- not even on Friday nights. The food is very good, but the limited hours are silly.

    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank SouthernUSFans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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