I am a longtime patron of these establishments. Most of have are pretty good food and service, but this was horrible. It is the Steak'N Shake from Hell
Service was very slow. After s=asking twice for utensils and napkins it still took over five minutes to get them as we sat their with our food going to room temperature, The Chili was flavorless and there wasn't enough hot sauce or ketchup in the world to make it good. My wife's Southwest Chicken Salad was pretty good, but when I ordered a second one to go it was much smaller and the chips were served on it even though they were ordered in a separate container. I had it replaced and got the same thing over again. Complaints to the server, cashier, and manager all met with a completely false (They were served in separate containers at the table) "That's the way we do it response". No offer to try again or to comp the item - just a suck out old man and get out of my way attitude Management here is worse than useless they are very much a part of the problem
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