We booked this trip on a Living Social deal. There was a mix up as to what Living Social stated versus what the Marigold offer was. We paid in May and booked in September so we did not remember the original deal, we only read what was on our printed coupon from the Living Social site. When we booked with the lady at Marigold, she informed us that we were the only ones staying there and to make sure we arrived on time because she did not want to wait for us for a long time since she was coming from church at 1 p.m. We arrived just past 3:00. Upon arrival, she apparently acquired a new white dog. He was nice. However, he jumped up into my wife's car ( she is highly allergic to dogs) and I had to pick him up and out the the car. The innkeeper showed us that the dog had made a mess of dirt on the sidewalk and asked us to "please not step in that". We entered into a house of which we had never been. Then the lady went up the stairs, we were looking around. She commented "are you day dreaming or what?" That was awkward. She said..."what room did you book?" I stated ..I assume it was the suite from the price we paid. Her comment: "Oh no someone else booked that room." We ended up in room 4. (smaller) Mid sentence she left us and assisted another patron. Strange. There was no wifi available for us to book other activities in the area for that evening and the next day. Upon going to the car, the new dog was roaming in the kitchen. (wasn't sure if that was legal in a food establishment.) The living room was very musty/moldy smelling as stated in other posts. It actually made our throats a bit sore. So we went back to the bedroom...still no wifi. Inkeeper comment: " Why do you need to be online anyway, you should not do that since you are away." Then she said that we could use her computer, however, I did not want to put my personal information for booking things on her computer. Being a pastor and public communicator, I found her comments to be very shocking to a paying patron. I questioned at the end of the stay that we paid more with a coupon then we would have without it. She explained that many had issues and something about an older man who had health issues...I said...mam, I just......(Inkeeper)"Would you let me finish!" I then stared at her in bewilderment and did not say another word. She said that another couple booked the suite on SATURDAY and paid extra. I BOOKED THE SUITE EARLIER THAT WEEK! Wow. Her personal communication skills are quite lacking for a public service facility such as Marigold. The room was nice and the friends we met at breakfast really helped cover up the rudeness and weirdness of the innkeeper. She said" its not my fault that you could not attend the wine tasting (which is only at 11 am. on Sunday ...be ware!) It is offered other days but we only stayed Sunday. She should have explained the two night/ one night issue in greater detail. Not sure if I would recommend this place. Oh side bar...so I sent her an email from my phone which has limited data. She said at check out "Well obviously you had internet because you sent me an email." I made correction to her statement by informing her that I did it from my personal phone and not on the Marigold wifi.
Such a strange place. I would recommend going there, checking it out, and speaking to the lady there BEFORE booking to make sure you like it and everything is as stated. Whew. Glad to be back home. You win some, you lose some!
- Official Description (provided by the hotel):
- Home away from home. Tucked in the woods on fifteen acres closeto freeway. Twenty minutes from Cleveland. ... more less