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Comfort Inn Downtown
Ranked #17 of 38 Hotels in Cleveland
Certificate of Excellence
Reviewed 29 May 2014

This was my first time traveling to the Cleveland Clinic. We arrived early to clinic and seen brochure for Comfort Inn,we called and got directions from Donna. We ended up calling back 3 times and Donna was there to guide us(thank goodness) and always friendly and very helpful. We have future trips to the Clinic and will stay at Comfort Inn. Donna is a keeper. The rest of the staff was also very pleasant. Thanks so much A/B/A

  • Stayed: May 2014, travelled with family
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1  Thank A_B_A542
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
daysinnrichfield, Guest Relations Manager at Comfort Inn Downtown, responded to this reviewResponded 5 June 2014

It is nice to hear that you had a pleasant stay at our hotel. We thank you for commending our staff for taking wonderful care of you, especially Donna. We are tremendously proud of each and every one of them and their commitment to providing the best of services to our guests.

It gave us great pleasure to serve you. We look forward to your next visit!

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Reviewed 28 May 2014

Hubby and I spent the Memorial Day long weekend in Cleveland. Although not a holiday in Canada, we were looking for a US city that was less than an 8 hour drive from Toronto and Cleveland fit the bill. We also needed a hotel that was downtown and affordable. Comfort Inn Downtown met all of our requirements.

Our room had neutral decor and consisted of a king sized bed, 3 lamps, microwave, bar fridge, flat-screen, LCD TV, soft & firm pillows, a desk, decent sized bathroom with plenty of counter-top space, chair with matching ottoman, and big windows that provided plenty of sunlight in the room. The closet provided ample space for both of our clothes. The hotel also provides free wi-fi. The tea & coffee maker were in the bathroom which I found to be a little tacky and the elevator doors could use a good cleaning. The hot and cold bathroom sink faucets were switched around, the sink was very slow to drain and it backed up on our last day. There is parking onsite and is only $7.50 per day.

Breakfast was included and was not what I expected. We thought it was only going to consist of pastries, coffee and tea. However, breakfast included scrambled & hard boiled eggs, yoghurt, fruit, sausage, bagels, muffins, English muffins, a waffle maker, apple & orange juice, tea & coffee, and an assortment of cereals. Although there were 3 restaurants onsite, we didn't dine in them.

The hotel is located in the heart of the theatre district and is right across the street from Kent State University. It is walking distance to rta buses, Quicken Loans arena (Cavaliers), Progressive Field (Indians) and pedestrianised nightlife on Prospect & East 4th St. It is a 5 minute drive to Tower City Centre and about a 15-20 minute walk to the Rock and Roll Hall of Fame and First Energy stadium (Browns), the latter two located on Lake Erie.

During our stay in Cleveland, we found getting a cab during the day to be interesting. Cleveland is not like Toronto or New York where there are cabs on every corner. However, we did find the people of Cleveland to be extremely friendly. I would highly recommend this hotel to anyone visiting Cleveland.

  • Stayed: May 2014, travelled as a couple
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1  Thank Ouida S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
daysinnrichfield, Guest Relations Manager at Comfort Inn Downtown, responded to this reviewResponded 4 June 2014

Thank you taking the time to review our hotel, we are delighted that we have lived up to your holiday expectations. We appreciate you noticing the location of the hotel, the spacious well furnished rooms with ample storage and hanging space, the 32 inch smart TV in all the rooms, and the many amenities and services that we provide. We want our guests to get the most bang out of their buck. We are proud to say that we do have the best location downtown where you can find vital establishments nearby to accommodate whatever it is you might need. We look forward to serving you again.

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Reviewed 28 May 2014

Nice, very clean room, and great location downtown Cleveland. Hotel is a bit dated, but excellent staff/service make up for this feature. Close to many theaters and cultural events. If your a Cleveland Clinic client, its very convient. Great shuttle service to and from the clinic. Breakfast very good, with variety of selections. Rates are reduced for CC clients.

  • Stayed: May 2014, travelled on business
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Thank Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
daysinnrichfield, Guest Relations Manager at Comfort Inn Downtown, responded to this reviewResponded 4 June 2014

It pleases us immensely that on the whole you had a superb experience. We are glad that you were able to appreciate our convenient location. Thank you for commenting that our best asset is our staff. Indeed, we are very proud of each and everyone one of them and their commitment to providing the highest level of service to all our guests. Also, you have our thanks for mentioning that we offer discounted rates to clients of the Cleveland Clinic and free shuttle service. It gives us great pleasure to be of service of them.

We hope that you will visit us again the next time you are in town. It would be a pleasure to welcome you back to our hotel.

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Reviewed 23 May 2014

The staff at Comfort Inn was truly amazing..I can tell you of my experience with these amazing women started long before I even arrived at the hotel....I was having a meltdown from stress of my son just being transferred from a Buffalo hospital to Cleveland Clinic.I was lost and called these ladies many times and each time they received my call with compassion and open heart and mind and we definetly shared some laughs(this was all happening during a very busy time for them) everything and anything I asked of them they always had answers and always took a step beyond what I even thought to ask.The hotel was very clean,the beds n bedding was soooo comfy I really felt sad I was leaving.They made a very scary time in our personal lives much less stressful.O breakfast was great a nice variety another plus and the ladies who we're working hard there too always with a smile and kept everything clean and we'll stocked.Are shuttle drivers were all wonderful..Everyone was at the top of their game..I would definetly love to stay again

  • Stayed: May 2014, travelled with family
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Thank Michelle P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
daysinnrichfield, Guest Relations Manager at Comfort Inn Downtown, responded to this reviewResponded 25 May 2014

We are so glad that we were able to give you some solace, some relief during a scary time. We are more than just an establishment offering accommodations and services. We are made up of persons who at one time in their lives found themselves in difficult situations and appreciated being helped by other people.

We hope that your son will have a speedy recovery. Please advise us of your next trip and we will be more than happy to ensure you receive the highest level of service.

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Reviewed 21 May 2014

We just returned home from a 7 night stay here and we got more than we were expecting. My husband had surgery at Cleveland Clinic and this seemed like the best deal around with the discounted rate and free shuttle service to and from the clinic.
The drivers of the shuttle were courteous and knowledgeable about the are, the housekeepers were friendly and did their job well, and the front desk personnel were just as great.
That being said it was not perfect. There could have been more outlets accessible in the room, the bathroom was very tiny, and our dresser had a few drawers that were difficult to open. But besides that we could not have asked for a better stay.

  • Stayed: May 2014, travelled on business
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Thank Jessie U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
daysinnrichfield, Guest Relations Manager at Comfort Inn Downtown, responded to this reviewResponded 25 May 2014

Let us thank you for choosing Comfort Inn Downtown. We are so glad that you had a superb experience. It is always a pleasure to read wonderful and encouraging reviews from our valued guests.

We thank you for mentioning that our property is well-situated, and we have a friendly and efficient staff.

We hope that your husband's recovery will be a speedy one. We look forward to your next visit.

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Reviewed 13 May 2014

We stayed at the Comfort Inn Downtown for a quick getaway. It was very clean and the staff was friendly and helpful. It was located near The Theater District and Cleveland State. It was a perfect spot to stay. Breakfast was good. The hotel was clean but could use some updating. The bed was comfortable.

  • Stayed: May 2014, travelled as a couple
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Thank Blueberry1117
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
daysinnrichfield, Guest Relations Manager at Comfort Inn Downtown, responded to this reviewResponded 14 May 2014

We appreciate you giving your feedback about your experience. It is nice to know that our accommodation was able to provide you with fulfilling breakfast, clean and comfortable rooms and great staff service. Your insight is important to us in determining how we perform and what we need to improve more. Rest assured that your comments will be considered for a more satisfying stay in the future. Thank you very much for your business.

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Reviewed 12 May 2014

The hotel is in the perfect location to downtown. Away from the busyness of downtown, but close enough to walk. The rooms were spacious, the bathroom not so much, but that's not a big deal. The staff was friendly and parking was cheap compared to other hotels in area. Would definitely stay again when in Cleveland.

  • Stayed: May 2014, travelled as a couple
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1  Thank SabrinaJean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
daysinnrichfield, Guest Relations Manager at Comfort Inn Downtown, responded to this reviewResponded 13 May 2014

Thank you for spending your “perfect weekend” with us. Your feedback expressing your satisfaction encourages us more to always put first our guest’s satisfaction. We hope that you will be more satisfied on your next stay should you decide to stay with us again in the future.

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Additional Information about Comfort Inn Downtown

Address: 1800 Euclid Ave, Cleveland, OH 44115-2244
Phone Number:
Region: United States > Ohio > Cleveland
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
#18 Business Hotel in Cleveland
Price Range: £62 - £157 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn Downtown 2.5*
Number of rooms: 130
Reservation Options:
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Also Known As:
Comfort Inn Downtown Hotel Cleveland
Comfort Inn Cleveland
Cleveland Comfort Inn
Comfort Inn Downtown Cleveland, Ohio

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