This was my first time staying in a hotel and Donna was very helpful and understanding. She has great guest relations and customer service skills. Overall, Donna made our stay great and we thank her so much for that!More
This was my first time staying in a hotel and Donna was very helpful and understanding. She has great guest relations and customer service skills. Overall, Donna made our stay great and we thank her so much for that!MoreShow less
We are tremendously pleased to hear that you thoroughly enjoyed your stay with us due to the excellent care our staff provided you. We are very proud of Donna and her strong commitment to delivering the highest level of service to all our guests. We hope that you will visit us again soon. You can rely on us to provide you with another memorable experience.
Overall comfortable for overnight stay, but had issues
Pros: very comfy bed, great rate, close to highway, free breakfast
Cons: terrible internet service, hbo didn't work, tiny bathroom, every time someone closed the door in a nearby room our door would slam like someone was trying to break in. Construction outside all day (we were not informed before arriving). Called before reserving to make sure there was covered parking with a high enough clearance for our car. Arrived to find not only was front desk wrong about clearance but garage would be closed during our stay.
Thank you for finding the time to leave a feedback. You can be certain that we will give it due attention and use it to address our deficiencies and further improve our services. Please accept our sincerest apologies for any inconvenience caused. We hope that you will consider staying with us again in the near future. Please give us a chance to provide you with a superior experience.
First off, the ladies at the front desk were very friendly and efficient. Second, we loved the room - rooms I should say. Love the layout. Love the huge jacuzzi tub!
The bed was comfortable, the room very clean.
Breakfast was really outstanding. The best part though was how friendly and welcoming EVERYONE who worked here was to us all the time!
We recommend this specific hotel and would return! Great location too.
Thank you for choosing to stay at the Comfort Inn Downtown. We are tremendously pleased to learn that we were able to give you an exceptional experience. We greatly appreciate you mentioning that our property is run by a friendly and efficient staff, your room was impeccably clean, and our breakfast was exceptionally good. We hope to see you again soon. You can rely on us to provide with the same superb accommodations and services.
Good downtown location, very near CSU and playhouse square. Don't expect a Marriott-like experience, but the rooms are generously sized. Written warnings posted in the lobby and under my door apologizing (in advance) for the ensuing, loud construction noise - they did deliver on this promise. Both mornings I was there I was awoken at about 6AM by the melodious beat of the concrete jack -hammers pounding in unison. Bottom line, you get what you pay for. Spend a bit more to stay at another hotel for a completely satisfactory experience.
We sincerely apologize for failing to provide you with a completely satisfactory experience. We are terribly sorry that we could not spare you from the construction noise that cut your rest short. We ask for your kind understanding. Renovations are underway to update and improve our facility in order to enhance the positive experiences of our guests.
Please consider visiting us again in the near future. Allow us to demonstrate that we are capable of providing you with an exceptional experience.
My mother and I stayed at the Comfort Inn this past week. I was a patient at the Cleveland Clinic and the shuttle to and from the hospital was a lifesaver! When we got to the hotel we were a day early so they didn't have a room for us right away. the night desk clerk Donna was a HUGE help, she was able to find us another hotel and transportation for that first night right away. cannot thank her enough! Donna gets 5 stars for service!
The room we stayed in for the 2 weeks we were in Cleveland was always clean, fresh sheets and towels every day. all amenities worked well, TV, phone, A/C etc. and really overall exceeded my expectations for a downtown hotel. If you are planning on staying a week or more I recommend trying to get a room on the 5th floor because there is a washer and dryer on that floor. unfortunately the 5th floor is the only floor with a washer dryer. I think they should put them on every floor so there isn't so much competition to use them. I like how there is a small fitness center on the ground floor. it really helps when you're kind of cooped up in the room waiting to go to appointments and stuff.
Overall we had an excellent experience at the Comfort Inn and I highly recommend it to anyone who needs to stay in the Cleveland area.
Thank you for sharing the details about your recent visit. It is our pleasure to have been of service to you during your treatment. It is very rewarding to hear these reviews as we strive to provide the best of services to our guests. We will do our best to accommodate your request about the number of washer and dryers and will continue to improve our amenities and facilities so that it will be perfect on your next visit. We would love to have you back!
This was our first trip to Cleveland and we wanted to stay somewhere that was walking distance to Progressive Field and also nearby to the Rock and Roll Hall of Fame. The staff at the front desk were very courteous and helpful. And the room we had on the 5th floor was clean and quiet. The bed was really comfortable and we had a choice of both soft and firm pillows. I would definitely stay here again.
It is so nice to hear such a wonderful review about our Hotel and we are pleased to hear that our location fit your needs perfectly. As long as there are rooms available, we provide much luxury to our guests to choose a room of their preference. Our staff are well trained to cater to your every need.
In this business, the best reward comes in the form of praises from valued guests. Positive reviews such as yours propel us to reach for even greater heights. We look forward to your next stay.