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“Very, very average. ”

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Comfort Inn Downtown
Ranked #19 of 38 Hotels in Cleveland
New Concord, Ohio
Level Contributor
140 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Very, very average. ”
Reviewed 24 August 2014 via mobile

Stayed here while attending sporting event. Staff friendly. Parking as good as can e for downtown hotel. Breakfast typical with waffles, eggs, sausage. Have stayed here before, because price was right. All was well until a wet wash cloth with a red stain was found hanging over the shower curtain.

Stayed August 2014, travelled with friends
Helpful?
Thank bwwilliams65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review, 2 September 2014
I'm glad you found our location to be convenient and our staff as friendly and welcoming, though we apologize for the incident you encountered in the shower room. Thank you for bringing this matter to our attention.
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603 reviews from our community

Traveller rating
    206
    218
    87
    42
    50
See reviews for
185
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102
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (108)
Date | Rating
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  • French first
  • German first
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  • Korean first
  • Portuguese first
  • Spanish first
  • Any
English first
North Carolina
2 reviews
Reviewed 20 August 2014

I was there one week and the entire staff was outstanding. The front desk worked very hard to meet my needs, and Shelia provided excellent and friendly service. She was vey efficient and was able to quickly process many folks checking in at the front desk.

I felt like I was paying much more for room by the level of service I received. The room clean and tidy, along with excellent staff at breakfast bar who were very responsive.

Thank you for a great stay.

  • Stayed August 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank bobzzmail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HSM_Hospitality_Mgr, Manager at Comfort Inn Downtown, responded to this review, 21 August 2014
We are so glad that you enjoyed our wonderful staff and that all of your needs were able to be addressed efficiently. Also, it is wonderful to know that the quality of the room and breakfast exceeded your expectations. Thank you for your business and please come see us again very soon.
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1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 August 2014

We were visiting Cleveland for the Rock n Roll Hall of Fame. Which I highly recommend seeing when visiting Cleveland. Great experience. The hotel was in walking distance of everything. The room was nice and clean, the beds and pillows were comfortable and Ms. Gloria at the front desk was very helpful. The staff was outstanding. The breakfast was delicious. The hotel staff was wonderful. Would come back to this hotel again. Kudos to the Comfort Inn.

  • Stayed August 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Amina J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HSM_Hospitality_Mgr, Manager at Comfort Inn Downtown, responded to this review, 21 August 2014
It is wonderful to hear such a glowing review. We are glad we made such a great impression on you and I will certainly let Gloria know about your praise regarding her quality of service. Thank you for staying with us and we look forward to your next visit.
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Chillicothe, Ohio
Level Contributor
3 reviews
3 hotel reviews
Reviewed 15 August 2014

We have stayed there many times on our visits to Cleveland Clinic and the staff is always helpful and friendly. The breakfast bar is always well stocked and the ladies are always very helpful. The shuttle service is a great assest, very knowledgable driver John Loas.

  • Stayed August 2014, travelled on business
    • Location
    • Rooms
    • Service
Helpful?
Thank Elklooker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HSM_Hospitality_Mgr, Manager at Comfort Inn Downtown, responded to this review, 20 August 2014
Thank you for sharing your experience and for pointing out the efforts of our staff and make you feel comfortable. We are glad that you were satisfied with the hospitality of our staff and the convenience of our amenities and we look forward to seeing you again soon.
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Toronto, Canada
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 14 August 2014

Purchased 2 nites through Hotwire. Room in need of a makeover, but bedding is white and the beds comfy.

Wall of windows with blackout drapes but sheers removed. There's a flat panel TV, lots of storage drawers, and air conditioner was old but worked. Had to guess at those a/c controls - labels were missing.

Microwave and small fridge in room. Open closet. Okay bathroom with good size stone vanity and curved shower rod. When I went to call from room before leaving, realized room phone was dead.

Free breakfast has 3 flavor choices of waffles - but was out of eggs first day, out of fresh fruit the second day. Hotel guest parking is in basement garage at $7.50/day. One of the two elevators goes to that floor. Wifi is no-code and free, but computer with printer in lobby has charges.

There is a Subway sandwich, Mexican fast food, and pizza place onsite. Within block, a university burger joint. A walk through Playhouse Square to Public Square is 20 minutes.

Front desk gave my partner who knew room number - but was not on reservation, different last name, and arrived later on own - a room key without any identification request.

  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank drmCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HSM_Hospitality_Mgr, Manager at Comfort Inn Downtown, responded to this review, 19 August 2014
I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues right away. We appreciate you giving your feedback about your recent experience in our hotel and we thank you for bringing a number of important matters to our attention. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Palatine, Illinois
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 August 2014

Loved the shuttle to Cleveland Clinic! Otis Crowley, John Loas, and Tony were great! Very helpful! My husband was having serious surgery at Cleveland Clinic. These guys got me there when I needed to be there - even at 5 AM! John gave me lots of important information about the Clinic and getting around Cleveland.

The hotel was very comfortable and accommodating! Breakfast was great! Can't say enough about this place. Parking was free which was nice. The parking garage was very tight! I didn't care for that too much. Hit a pole when I was backing out. All in all, I would highly recommend Comfort Inn, Downtown Cleveland if you are going to Cleveland Clinic.

Also - very convenient to downtown Cleveland and to Amtrak and MegaBus stops - if you are coming to Cleveland that way.

  • Stayed August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank Mikekimmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HSM_Hospitality_Mgr, Manager at Comfort Inn Downtown, responded to this review, 21 August 2014
We are so glad you were able to enjoy our shuttle as well as your comfortable room and our breakfast offerings. Thank you for your business and please do come again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra, Australia
Level Contributor
80 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 6 August 2014

Only stayed here for one night - let's face it there's not much to see in Cleveland. The room didn't have any ceiling lights and was quite dark, and the bath didn't drain after having a shower. The second person to shower had at least an inch of water hanging around their ankles! However location was okay, wouldn't say this was a bad hotel just wouldn't rave about it either!

  • Stayed July 2014, travelled with friends
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Gera_312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HSM_Hospitality_Mgr, Guest Relations Manager at Comfort Inn Downtown, responded to this review, 7 August 2014
We are happy to see the high rating and to read the pros of your experience; yet we regret to hear of your dissatisfaction with the bathroom, and guest room lights. We are working to take care of all of the issues that you addressed and we thank you for taking the time to share your experience. We hope that this will not deter you from enjoying our accommodations and services in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn Downtown

Property: Comfort Inn Downtown
Address: 1800 Euclid Avenue, Cleveland, OH 44115
Phone Number:
Region: United States > Ohio > Cleveland
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant
Hotel Style:
#10 Family Hotel in Cleveland
#18 Business Hotel in Cleveland
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Comfort Inn Downtown 2.5*
Number of rooms: 130
Reservation Options:
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Also Known As:
Comfort Inn Downtown Hotel Cleveland
Comfort Inn Cleveland
Cleveland Comfort Inn
Comfort Inn Downtown Cleveland, Ohio

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