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“Great hotel”

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Hampton Inn Cleveland Downtown
Ranked #12 of 38 Hotels in Cleveland
Certificate of Excellence
United States
2 reviews
“Great hotel”
Reviewed 9 May 2014

This one was a bit of a surprise, it was a shot in the dark. Really liked it! Nice room, nice furnishings, free internet and breakfast. Breakfast to go option available for early meetings. Very pleased!

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Alyssa R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Hampton Inn Cleveland Downtown, responded to this review, 12 May 2014
Alyssa R,
Thank you for your review! We appreciate hearing that our accommodations and amenities exceeded your expectations and made for a such a pleasant stay. Please plan to visit us again soon. Thank you again!

Kind regards,
Michael Reidy, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,338 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 9 May 2014

Our first visit to the Rock and Roll Hall of Fame was made even better by a great experience at this hotel. One of the friendliest staff ever, beautiful, clean room, tasty breakfast, and walking distance to everything. A truly great place to stay.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank 683marthav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Hampton Inn Cleveland Downtown, responded to this review, 12 May 2014
683marthav,
Sincere thanks for sharing feedback on your recent experience. We are thrilled your first visit to the Rock and Roll Hall of Fame was memorable, and that your experience at Hampton Inn played a part. We hope you'll visit us the next time you travel to Cleveland. Thanks again.

Kind regards,
Michael Reidy, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Catharines, Canada
1 review
Reviewed 8 May 2014

Great place for visiting the Rock and Roll Hall of Fame and downtown area of Cleveland. Close to highway and ease of parking with hotel using valet parking. Staff was great and helpful in stowing luggage for the day and just an overall relaxed and good experience for our first to the Cleveland area.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Maria C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Hampton Inn Cleveland Downtown, responded to this review, 12 May 2014
Maria C,
We're pleased to hear of your enjoyable stay and at Hampton Inn Cleveland Downtown. It's great to hear our location added convenience to your travels and our staff was helpful in accommodating your requests. We hope to see you again soon. Thank you again for writing.

Kind regards,
Michael Reidy, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington DC, District of Columbia
Level Contributor
55 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 7 May 2014

I struggle with this review. Generally a place is either just terrible or fantastic, occasionally terrible with great staff or a mix. This place isn't bad at all. It's clean, quiet and the beds are comfortable - generally the most important for a good nights sleep.

The staff from the front desk to the on-duty manager were fantastic.(I never asked to speak to a manager, she took it on herself to call me, which I appreciate).

So - the problem here is room design. The rooms are your typical design, walk in the door, bathroom off to the side and a big room with bed, TV and dresser at the foot of bed and a chair next to the bed. What's wrong is there is NO desk next to that TV/small dresser. There is a big open wall with a lamp and cord running along the wall. The exterior wall where you generally have a window and a chair or something has a narrow built in closet and a little alcove with a waist high table in it. This is your desk. So you have a desk chair and a tall table where, as I type for 10 minutes, my arms hurt from typing so high up.

Terrible terrible design, whomever designed this should not be designing hotel rooms. It is going to be a terrible 2 days here trying to work in this room. I will add however, they did actually add a box on the night stand with extra outlets and USB ports - kudos for that.

Staff A+++. Room design, pitiful. If you are a business traveler and need to actually work comfortably while in Cleveland. Avoid this hotel. If it's a leisure trip, go for it - I recommend.

I would give them 5 stars just for the friendly staff but as a business traveler who needs to spend some time working in my room the next 2 days it's 1 star, I pulled it up to a 2 to be nice.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ron M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Hampton Inn Cleveland Downtown, responded to this review, 12 May 2014
Ron M,
Thank you for writing. I appreciate you acknowledging the excellent service delivered by our staff, even though the room design failed to meet your expectations. Your feedback is important to us and assists in our mission to continuously improve our guest experience. We're very sorry for the inconveniences you encountered and hope you will choose to stay with us again in the future. Thank you again for your feedback.

Kind regards,
Michael Reidy, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
yfc
1 review
Reviewed 6 May 2014 via mobile

Nice clean rooms, great location for rock n roll hal of fame, progressive field(baseball) and football stadium. Close to public transit. Great breakfast and friendly staff, especially Mohamed always smiling and making sure that you are enjoying your time.

Stayed May 2014, travelled with friends
Helpful?
Thank baseballtraveller1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Hampton Inn Cleveland Downtown, responded to this review, 9 May 2014
baseballtraveller1,
We appreciate you writing a review about your stay at Hampton Inn Cleveland. Thank you especially for recognizing Mohamed's sincere hospitality, your kind comments will make his day. We're glad you enjoyed our great location and we hope to see you again soon. Thank you again for your review.

Kind regards,
Michael Reidy, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Clair Shores, United States
2 reviews
Reviewed 5 May 2014

The hotel was within walking distance from several restaurants and the Gateway area. If you want to stay in Downtown Cleveland this is the place to stay. Valet parking made the trip easy and they offer packages that include parking.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Geneva O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Hampton Inn Cleveland Downtown, responded to this review, 9 May 2014
Geneva O,
Thank you for sharing feedback and your recommendations of Hampton Inn Cleveland. It's great to know our location and services perfectly suited your travel needs. We hope you'll return for another visit again soon. Thank you again for writing.

Kind regards,
Michael Reidy, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Cleveland Downtown

Property: Hampton Inn Cleveland Downtown
Address: 1460 E 9th St, Cleveland, OH 44114-1708
Phone Number:
Region: United States > Ohio > Cleveland
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#6 Romantic Hotel in Cleveland
#8 Business Hotel in Cleveland
#9 Family Hotel in Cleveland
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hampton Inn Cleveland Downtown 3*
Number of rooms: 194
Official Description (provided by the hotel):
Experience the ultimate in comfortable and convenient hotels in Cleveland, Ohio at the Hampton Inn Cleveland-Downtown, located 13 miles from Cleveland-Hopkins International Airport. This hotel in downtown Cleveland is perfectly situated near the greatest attractions that Cleveland has to offer. Visit the Playhouse Square Theater District, or catch a Cleveland Browns or Indians game during your visit. Enjoy a day of fun at The Greater Cleveland Aquarium, Rock and Roll Hall of Fame, Horseshoe Casino or visit Cleveland's financial district, all within walking distance from the hotel.Start your day right with our free hot breakfast and unwind in the evening at our lobby bar, open Monday through Saturday from 5.00pm to 11.00pm. Stay connected in our 24-hour business center and enjoy complimentary high-speed internet access in every guest room. The fitness center features cardio and weight equipment to help you maintain your healthy lifestyle. The Suite Shop is available 24-hours for snacks and beverages. Among downtown Cleveland hotels, you’ll find the Hampton Inn Cleveland-Downtown is close to it all but far from the rest. ... more   less 
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Also Known As:
Hampton Inn Cleveland Downtown Hotel Cleveland
Cleveland Hampton Inn
Hampton Inn Cleveland Downtown Ohio

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