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“great staff”

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Hampton Inn Cleveland Downtown
Ranked #11 of 38 Hotels in Cleveland
Certificate of Excellence
Long Branch, United States
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“great staff”
Reviewed 28 May 2014

Front Desk and Bell Staff very friendly and helpful -- they were willing to chat and make recommendations - the hotel is a short walk to the Rock and Roll Hall of Fame and the night time food and entertainment areas - the room was clean and comfortable - would stay here again

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Robeert V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Hampton Inn Cleveland Downtown, responded to this review, 1 June 2014
Robeert V,
Thank you for writing a review and sharing feedback from your comfortable stay at Hampton Inn Cleveland. We're happy to hear our friendly staff and close proximity to many dining and entertainment options made for a great visit. We hope you'll have an opportunity to stay with us again soon. Thank you again for writing.

Kind regards,
Michael Reidy, General Manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Sugar Land, Texas, United States
Level Contributor
52 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 27 May 2014

Everything noted by other reviewers was right on about this hotel except for one thing. When I climbed into bed, it smelled like a dirty diaper. Something had obviously happened there that wasn't too pleasant. It was late and I was exhausted, so I ended up sleeping on top of the covers rather than calling to complain. Thankfully, we were only there for one night. So sad how one bad thing can ruin an otherwise good experience at a hotel.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Beverly F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Hampton Inn Cleveland Downtown, responded to this review, 1 June 2014
Beverly F,
Thank you for writing and bringing your concerns to my attention. It's unfortunate to hear that we did not have an opportunity to intervene more proactively and I sincerely apologize for any discomfort you experienced as a result. Guest satisfaction is our highest priority and we hope you'll give us another opportunity to provide a more positive experience in the future.

Kind regard,
Michael Reidy, General Manager
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illinois
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 27 May 2014 via mobile

To be fair the room was clean and most of the staff was very courteous. The room itself was dark and dreary but it is an older building and they do the best with what they have. We were within walking distance from the rock and roll hall of fame and that was nice. My issue is with the hotels attitude with guest safety. My family and I were walking back to the hotel and my family stopped off at cvs. I continued on carrying a few packages. I was immediately accosted by someone asking for money. I didn't have any cash and told him so. He then walked behind me and yelled a derogatory name. I yelled something back but I felt incredibly unsafe and asked the valet guys to call the police because I felt harassed. At first they just gave me a blank stare. Then when I repeated myself they said they don't get involved with that. So don't count on the staff for your safety. You are on your own there so plan accordingly.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hpyw2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Hampton Inn Cleveland Downtown, responded to this review, 1 June 2014
hpyw2,
We appreciate hearing from you and can assure you that your comments have been addressed with the company that manages the valet operation to ensure our guests feel safe at all times. While I know this does not fix the issue you experienced, I do hope it shows we take all situations very seriously. I am glad our clean hotel and courteous staff met your expectations otherwise and we hope you'll give us another opportunity in the future. Thank you again.

Kind regards,
Michael Reidy, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Middlesex, NY
Level Contributor
77 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 26 May 2014

We spent a couple of great days in Cleveland & used this hotel as our base. It is within walking distance from everything you could want. There are some nice restaurants & bars & museums all within easy walking distance. They have valet parking which worked very well for us, they parked our car & kept it safe & when we needed it they returned it within minutes. Very nice breakfast. Clean & large room & modern bath. Great value for the money.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeanette D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Hampton Inn Cleveland Downtown, responded to this review, 1 June 2014
Jeanette D,
Thank you for choosing Hampton Inn Cleveland. It's great to hear our central location, clean accommodations, and value added amenities made for an enjoyable stay. We hope to see you again soon. Thank you again for writing.

Kind regards,
Michael Reidy, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
104 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 26 May 2014 via mobile

When you compare the prices of the other local hotels and what they offer, the Hampton Inn takes the cake. Despite some drawbacks as rooms not having a fridge and parking being $20/day billed to your room, they still deserve a 4/5 rating.

We stayed on a 12th floor facing 9th street with a view of the church. I not once heard anyone at night or during other times I was there. Hotel was packed for several weddings but yet it was very quiet. Breakfast was typical Hampton fare, it's free why complain. Proximity to everything was key. 2 pharmacies in walking distance not to mention museums and the lake.

Great value for $99/night and being able to get everywhere. Valet was quick too btw. Definitely a comeback place.

Stayed May 2014, travelled as a couple
Helpful?
Thank SteveTravels365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Hampton Inn Cleveland Downtown, responded to this review, 1 June 2014
SteveTravels365,
We appreciate hearing from you and thank you for sharing all the aspects that added value to your stay at Hampton Inn Cleveland. We're happy to have had you as our guest and we look forward to welcoming you back again in the future. Thank you again for your review.

Kind regards,
Michael Reidy, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, North Carolina
Level Contributor
44 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 23 May 2014

Very nice rooms. Rooms rival more expensive hotels. Front desk staff was okay but not super welcoming. Valets were friendly and quick. Breakfast was fine but nothing special. No refrigerator in the room. Great value and would stay here again.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bills8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Hampton Inn Cleveland Downtown, responded to this review, 1 June 2014
bills8,
Thank you for sharing feedback from your stay at Hampton Inn Cleveland. Your feedback is important to us and assists in our mission to continuously improve our guest experience. We're glad you enjoyed your stay overall and we hope to welcome you back again soon. Thanks again!

Kind regards,
Michael Reidy, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Jersey
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 21 May 2014

The hotel was clean and the room had a upscale feel to it. Walking distance to the field and the stadium. Nice continental plus hot breakfast available. Not much of a bar on site, more of a service bar they run for happy hour. Not problem there are plenty of bars in walking distance, we went to Flannerys and City Tap, both were good times, have to give edge to City Tap because of the tap list and it's small.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LZMZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ConcordHospitality, General Manager at Hampton Inn Cleveland Downtown, responded to this review, 28 May 2014
LZMZ,
Thank you for taking the time to reflect on your stay with us at Hampton Inn Cleveland. We’re happy to hear you enjoyed your visit and our close proximity to many area attractions. Please plan to visit us again soon!

Kind regards,
Michael Reidy, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn Cleveland Downtown

Property: Hampton Inn Cleveland Downtown
Address: 1460 E 9th St, Cleveland, OH 44114-1708
Phone Number:
Region: United States > Ohio > Cleveland
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#6 Romantic Hotel in Cleveland
#8 Business Hotel in Cleveland
#9 Family Hotel in Cleveland
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hampton Inn Cleveland Downtown 3*
Number of rooms: 194
Official Description (provided by the hotel):
Experience the ultimate in comfortable and convenient hotels in Cleveland, Ohio at the Hampton Inn Cleveland-Downtown, located 13 miles from Cleveland-Hopkins International Airport. This hotel in downtown Cleveland is perfectly situated near the greatest attractions that Cleveland has to offer. Visit the Playhouse Square Theater District, or catch a Cleveland Browns or Indians game during your visit. Enjoy a day of fun at The Greater Cleveland Aquarium, Rock and Roll Hall of Fame, Horseshoe Casino or visit Cleveland's financial district, all within walking distance from the hotel.Start your day right with our free hot breakfast and unwind in the evening at our lobby bar, open Monday through Saturday from 5.00pm to 11.00pm. Stay connected in our 24-hour business center and enjoy complimentary high-speed internet access in every guest room. The fitness center features cardio and weight equipment to help you maintain your healthy lifestyle. The Suite Shop is available 24-hours for snacks and beverages. Among downtown Cleveland hotels, you’ll find the Hampton Inn Cleveland-Downtown is close to it all but far from the rest. ... more   less 
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Also Known As:
Hampton Inn Cleveland Downtown Hotel Cleveland
Cleveland Hampton Inn
Hampton Inn Cleveland Downtown Ohio

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