We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great stay”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Holiday Inn Express Cleveland Downtown
Ranked #9 of 38 Hotels in Cleveland
Certificate of Excellence
Reviewed 23 May 2014

We stayed at the Holiday Inn Express a few days ago. We had back-to-back tickets for the Cleveland Indian's baseball games. We booked rooms for ourselves and another couple. At first I hesitated about booking them into the Holiday express, but the reviews were nice and it sounded pleasant, and had a high TA rating.
We were all quite pleased with our rooms! The high ceilings, large rooms and wood floors were special treats. This isn't a cookie-cutter hotel-it has character! The beds were comfortable and the morning breakfast had a nice variety. When I booked the rooms I wasn't aware of the happy hour or we would have arrived earlier!
Overall the trip was a success! Great weather (instead of the forecasted storms), 2 victories, and a good hotel! We hope to make this a yearly event!

Room Tip: Our room was on the 14th floor and the view was great! Enjoy the unique qualities of this hotel!
See more room tips
Stayed: May 2014, travelled as a couple
1  Thank Lovestoeat33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review
Reviews (1,049)
Traveller rating
Traveller type
Time of year
Language

618 - 624 of 1,049 reviews

Reviewed 22 May 2014

I stay at this property every few months when my girlfriend and I go to Cleveland for Indians games. The two best parts of this property, aside from location, are the fact that it offers free hot breakfast, and discounts parking nearby. The rooms are nice with the tall ceilings. E 4th street is about 200 feet away which has lots of bars and places to eat. The Q, Progressive Field, and Browns Stadium are all within walking distance.

Room Tip: Ask for high floor corner room
See more room tips
  • Stayed: April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank WVMountie07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 May 2014

The hotel is beautiful and the rooms are neat and awesome. However, after further look the cleanliness of the bathroom it was filled with hair. I hate to say it but it looked like an explosion. The check in was quick and easy I couldn't have been more pleased with the staff. Breakfast was plentiful but a majority of the hot food was cold. Watch parking carefully if your only going to go into the garage and not do in/out. You may want to just pay the garage directly the hotel offers a great deal at $15.00 per day with in and out for free. However, if its a weekend you may be able to get a better price paying the garage directly. Nice restaurants are nearby however they can be expensive check out the menus. This HI Express is in a perfect location central in Cleveland. It was a bit disturbing to find a car directly in front of the hotel the next morning with the windows smashed. They covered the windows with garbage bags. You may find this in any major city. Lastly which can be the most important part of the stay is the beds. They were terrible. I was very surprised for a HI Express to have such terrible beds. The sheets and everything were clean and nice. But the foundations need changed it was a horrible rest. Especially since the reason we were staying here was to have an early doctors appointment at Cleveland Clinic the next morning. It would have been better to just stay at home and drive to Cleveland. Overall this hotel is a beautiful experience hardwood floors, nice TV channels, etc however there were just a few exceptions.

Room Tip: Corner rooms are the best.
See more room tips
  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Bob L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Cleveland Downtown, responded to this reviewResponded 6 June 2014

Dear Bob L,

Thank you for your recent stay with us and for writing a detailed review about your experience. We’re pleased to know that our location suited your needs. I would also like to thank you for your kind words about our courteous staff.

On the other hand, we are sorry for the inconvenience the bathroom condition and bed issues have caused you. Your comments have been forwarded to management and will be reviewed upon. As our valued guest, we thank you for your feedback as this is our best resource for improving guest services.

If there is anything we can do to make your next stay with us more comfortable, please do not hesitate to ask the manager on duty. We look forward to serving you again.

Sincerely,

Tracy V.
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 May 2014

My husband and I went on a nice visit to see the museums in the area. We didn't know much else about the area, but the staff was super nice and eager to help. The extras, like breakfast, the manager's reception, and the free popcorn were all really great!!. And even though we are Green Bay Packer Fans, we left with our new AFC team being the Browns. From Rashan's friendly disposition, to Melanie at the front desk, they made our stay so wonderful. The rooms were clean and the housekeeping department were always ready to help when asked. The beds were very comfortable and the view was overlooking the city. We are coming back for a football game in the future and we wouldn't stay anywhere else.

  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank debio1959
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MRP22, Guest Relations Manager at Holiday Inn Express Cleveland Downtown, responded to this reviewResponded 15 May 2014

debio1959,

Thank you so much for staying with us. I will be sure to forward your comments to Rashan and Melanie. They will be excited to hear that they made your stay! We hope to see you again really soon!

Yours in Hospitality,
Maria Rose Puliafico
Guest Relations Manager
216.443.1000 ext 4402
maria@holidayinncleveland.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 May 2014

My wife and I went to Cleveland for just a quick trip to see the sights. Since we have IHG points we booked our room here. The rooms are very beautiful and spacious. The breakfast was great, and the location could not be better. You will not be disappointed if you stay here!

Room Tip: The higher your room the better your view!
See more room tips
  • Stayed: May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Rouadro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MRP22, Guest Relations Manager at Holiday Inn Express Cleveland Downtown, responded to this reviewResponded 15 May 2014

Rouadro,
Thank you for staying with us for your Cleveland trip! We are so happy to see you enjoyed your stay and enjoyed our newly updated breakfast! We appreciate your kind feedback and we hope to see you again really soon!

Yours in Hospitality,
Maria Rose Puliafico
Guest Relations Manager
216.443.1000 ext 4402
maria@holidayinncleveland.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 May 2014

Awesome friendly staff! Best I have had at any hotel. The snacks and drinks each night were great and I loved the downtown location. The huge windows in the rooms were super cool. I would absolutely stay again.

  • Stayed: March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank TK7Wonders
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MRP22, Guest Relations Manager at Holiday Inn Express Cleveland Downtown, responded to this reviewResponded 15 May 2014

TK7Wonders,

Thank you so much for staying with us. I will be sure to share your kind words with our staff, as this is the service we aim for! We hope to see you again really soon.

Yours in Hospitality,
Maria Rose Puliafico
Guest Relations Manager
216.443.1000 ext 4402
maria@holidayinncleveland.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 May 2014 via mobile

We have stayed here a few times; it's a walk to 4th street, Progressive field and the casino. The rooms are very nice and the breakfast is the usual continental you expect from Holiday Inn Express. However, they need to do checkin differently. We had requested an early checkin (which is only a request and isn't promised), however we waited an hour to get checked in. We weren't the only ones waiting but there were two front desk workers and they each had people waiting. What irritated me was that we were there before another two couples and the other front desk worker called them up when the king came available. We were there 20 minutes earlier and they were not platinum members but since there wasn't a list or anything, the desk clerks just called whomever.

Stayed: May 2014, travelled as a couple
Thank ashes33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MRP22, Guest Relations Manager at Holiday Inn Express Cleveland Downtown, responded to this reviewResponded 15 May 2014

ashes33,
Thank you for continuing to stay with us. I am really sorry to hear about your experience. We really value your business as a guest and especially as a IHG Rewards Platinum member. We are not proud to hear that we kept you waiting or made you feel as if we forgot about you, and as a loyal member to us, I can see how this type of service would be frustrating. I did however review reports of most of our May check-ins and while I see that guests were checked into rooms before IHG Rewards members, in no instance were these the same room types. I am hoping that the reason they received their room before you is because they had a different one of our many different room types reserved. We have many different King bedded rooms with different features(ex. 2 person Whirlpool, Sofa bed, Honeymoon Suite, Garden Tub, Standard). I have forwarded your review to our Front Office Manager and Assistant General Manager for further review and training opportunities. You will be happy to hear we recently hired a fantastic Assistant General Manager, Jim, who has made one of his first projects to shorten the Platinum member check in at our hotel! So I hope you will give us another opportunity to show you how much we appreciate you by offering a much smoother check-in the next time you stay with us. Thank you so much for your feedback. I feel like we can really grow from it. We hope to see you again soon.

Yours in Hospitality,
Maria Rose Puliafico
Guest Relations Manager
(216) 443-1000 ext 4402
maria@holidayinncleveland.com

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Cleveland hotels
0.2 mi away
Drury Plaza Hotel Cleveland Downtown
0.1 mi away
Hyatt Regency Cleveland at The Arcade
0.5 mi away
Hilton Garden Inn Cleveland Downtown
Show Prices
Show Prices
Show Prices
0.1 mi away
Radisson Hotel Cleveland - Gateway
0.2 mi away
Hampton Inn Cleveland Downtown
0.3 mi away
The Westin Cleveland Downtown
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express Cleveland Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Cleveland Downtown

Address: 629 Euclid Ave, Cleveland, OH 44114-3007
Phone Number:
Region: United States > Ohio > Cleveland
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#3 Business Hotel in Cleveland
#5 Family Hotel in Cleveland
#8 Romantic Hotel in Cleveland
Price Range: £102 - £228 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Cleveland Downtown 2.5*
Number of rooms: 141
Official Description (provided by the hotel):
Take a VIDEO TOUR of our hotel. Take a step back in time as you enter this 19th century historic Guardian Bank Building converted into one of the finest Cleveland hotels. The Holiday Inn Express Hotel & Suites Cleveland - Downtown is located in downtown Cleveland's financial district between E. 9th St and E. 6th St on Euclid Ave. We are within walking distance from Cleveland s main attractions including: LeBron James and the Cleveland Cavaliers Q Arena, Cleveland Browns Stadium, , Warehouse District, Scene Pavilion, Tower city, House of Blues, Cleveland State University, Playhouse Square, etc. With 9 different room types, Holiday Inn Express Hotel & Suites Cleveland-Downtown has a room for every need. We feature the largest standard guest rooms in Cleveland, two room suites, Jacuzzi suites, rooms with kitchenettes and meeting rooms. We also offer vacation packages to Cleveland s major attractions including: The Rock and Roll Hall of Fame, Pickwick and Frolic Comedy Club, House of Blues and The Cleveland Clinic. We are now also offering free high speed Internet access in every guest room and meeting room. Visit Cleveland, OH and stay smart at the Holiday Inn Express Hotel & Suites Cleveland-Downtown. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Expedia, Hotels.com, HotelsClick, Ebookers, Cancelon, Evoline ltd, 5viajes2012 S.L., HotelQuickly and getaroom.com so you can book your Holiday Inn Express Cleveland Downtown reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Cleveland Downtown Hotel Cleveland
Holiday Inn Express Cleveland Ohio
Holiday Inn Cleveland Downtown
Holiday Inn Express Cleveland Downtown Ohio

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing