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“Great Location for Science Center and ROF”

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Doubletree Cleveland Downtown / Lakeside
Ranked #20 of 38 Hotels in Cleveland
Philadelphia, Pennsylvania
Level 4 Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Great Location for Science Center and ROF”
Reviewed 22 August 2014 via mobile

The DoubleTree is in a great location if you are visiting the Great Lake Science Center or the Rock Roll Hall of Fame. However, there isn't much else around the hotel.

The hotel was good. It's a little dated but they seem to be renovating each floor.

I had read some bad reviews on the elevator situation. It is true they are working on them and they seem to be working independently of one another but we did not have any real issues. We were on the 14th floor and had access to the club level on the 18th floor. We never waited more than a few minutes for them to arrive.

Because there isn't much around the hotel we eat breakfast and dinner in the restaurant. Two very different experiences. The breakfast buffet wasn't very good and service was poor. However, for dinner the food and service were great.

The pool is on the lobby level and was really nice. It's a big pool and wasn't very crowded.

Overall we were happy with our stay at this Doubletree.

Stayed August 2014, travelled with family
Helpful?
2 Thank Paul L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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  • Sleep Quality
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English first
Cleveland, United States
1 review
Reviewed 22 August 2014

Two of the four elevators were out of order, and thus it took a long time getting into the room. Hotel location isn’t great regarding proximity to downtown restaurants and shopping. Hotel seemed dated and a poor value compared to other options in downtown.

  • Stayed August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Brian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cleveland-Lakeside, United States
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 21 August 2014

I killed 3 LARGE spiders throughout my 6 night stay & found another dead one in between my sheets. The food at the restaurant/bar was horrible & took forever to come out, even when no one was in the restaurant. Not all the staff was rude, but the 5 I encountered ruined it for everyone. I tried to complain on 3 occasions, but there was never a manger available. I left messages with no call back, so I e-mailed when I returned home. As of now, I have not received ANY compensation from the hotel.

  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
5 Thank Brandon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 August 2014

I had such a wonderful stay at the DoubleTree Lakeside in Cleveland. From the spacious and clean room to the wait staff at both the Stadium Grill and the StarBuck's to the front desk. So pleasant and caring. The trolley stop is located right outside on the street and the DoubleTree offers rides within a mile radius. There is a lot to see and do within that mile. Cannot say enough good things.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
1 Thank 391bettyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Iowa
Level 2 Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 August 2014

Stayed here as part of the rock and roll hall of fame package. Included one night, breakfast and two tickets to the Rock Hall. The hotel is a fine facility that had some remodeling going on that effected the elevators. Desk staff was excellent. Very friendly and welcoming and took time to explain things. Room, ammeneties, etc. were all first rate and very comfortable.
Our only issue was with the food service staff. They need to take a page from the front desk staff as to what constitutes good customer service. We arrived too late for the dining room and ate our evening meal in the bar. Food was fine, but staff was very slow. Same experience at breakfast next day. Sign said wait to be seated, but we stood there for 5 minutes waiting. A cook wandered by, saw us, pointed to a table and went to find wait staff for us. Food again was ok, but the service did not get better.

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank Foxjce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Detroit, Michigan
Level 6 Contributor
95 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 19 August 2014

It was just ok. I kept in mind that we were paying for the location. Room was surprisingly small but it was fine. Bed was comfortable, bathroom had shampoo, conditioner, body soap and face soap. We checked in around 5pm and there was no wait and we got 2 warm chocolate chip cookies, we also parked in the hotel garage which I believe was $18/day and charged to the room. Yes all elevators were slow but I knew that going in so I expected to wait. Free shuttle within a mile radius. Progressive Park was only an 18 minute walk but we took the shuttle. When he stepped off the shuttle, the driver handed us a card telling us to call him when we are ready to be picked up and we did just that. Could see Rock and Roll Hall of Fame right outside the window, but we didn't go.

  • Stayed August 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank LightTraveler10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zanesville, OH
Level 3 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 August 2014

My wife and I went to Cleveland for a Reds/Indians ball game and to visit the Rock & Roll Hall of Fame. The location of the hotel was excellent and its free shuttle service was a tremendous benefit. The Rock & Roll Hall of Fame Package was a significant money-saver, as it included the hotel room, our tickets to the Rock Hall, free breakfast, and free parking in the hotel lot. The only negative was that the hotel is still renovating the elevators, so the service was a bit slow and unpredictable. But overall, the DoubleTree Lakeside is a smart choice in downtown Cleveland!

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with DoubleTree by Hilton

Helpful?
2 Thank tkop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Doubletree33, Manager at Doubletree Cleveland Downtown / Lakeside, responded to this review, 18 August 2014
Thank you for taking the time to write a review about your recent stay here at the Doubletree by Hilton Cleveland Downtown Lakeside. We apologize for any inconveniences experienced due to slow elevator service. Although the service was a bit slow, with every passing week our elevator modernization is improving and slow service will soon be a thing of the past. On the other hand, we are pleased that you had an enjoyable stay and that the accommodations, service and other hotel amenities met your expectations. It's great that you were able to book the RRHF package, it is truly an affordable value and the museum is awesome.
Thank you again, your feedback was much appreciated.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Doubletree Cleveland Downtown / Lakeside

Property: Doubletree Cleveland Downtown / Lakeside
Address: 1111 Lakeside Avenue, Cleveland, OH 44114
Phone Number:
Region: United States > Ohio > Cleveland
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#17 Romantic Hotel in Cleveland
#20 Business Hotel in Cleveland
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Doubletree Cleveland Downtown / Lakeside 3.5*
Number of rooms: 380
Official Description (provided by the hotel):
This hotel in downtown Cleveland is one-half mile from the Rock and Roll Hall of Fame and other great things to do in downtown Cleveland. It offers a spacious indoor pool and free shuttle service to downtown attractions. ... more   less 
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Also Known As:
Doubletree Cleveland Downtown / Lakeside Hotel Cleveland
Doubletree Cleveland Downtown / Lakeside Ohio

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